This solution extends ConceptDraw PRO v9 and ConceptDraw MINDMAP v7 software with the ability to draw interactive flow charts with action mind map templates, to help create an effective response to applicable social media mentions.
The samples you see on this page were created in ConceptDraw PRO and ConceptDraw MINDMAP to illustrate a methodology proposed in the Social Media Response solution. The Interactive Flowcharts and Action Mind Maps demonstrate the solution's utilization, and the documents you can create using this solution.
Example 1: Social Media Response Flowchart — Online Store
This flow chart was created in ConceptDraw PRO using the Social Media Flowchart template from the Social Media Response solution. An experienced user spent 30 minutes creating this sample.
You can use a flowchart to detail all variants of response. This chart looks at what to do in case of positive or negative feedback.
Example 2: Customer Positive Feedback
This sample is an action mind map created in ConceptDraw MINDMAP. It demonstrates what kind of action mind maps one could use applying the Social Media Response method.
This map shows you how to spread the news of your positive customer experiences through social media.
Example 3: Bank Detailed Answer
This sample is an action mind map created in ConceptDraw MINDMAP. It demostrates what kind of action mind maps one could use applying the Social Media Response method.
It’s a big help to customers if you can answer questions before they’re asked. In this instance, a bank answers frequently asked questions online.
Example 4: Online Store Social Media Response Flowchart