This solution extends ConceptDraw PRO v9 and ConceptDraw MINDMAP v7 software with the ability to draw interactive flow charts with action mind map templates, to help create an effective response to applicable social media mentions.
The samples you see on this page were created in ConceptDraw PRO and ConceptDraw MINDMAP to illustrate a methodology proposed in the Social Media Response solution. The Interactive Flowcharts and Action Mind Maps demonstrate the solution's utilization, and the documents you can create using this solution.
Example 1: Social Media Response Flowchart — Online Store
This flow chart was created in ConceptDraw PRO using the Social Media Flowchart template from the Social Media Response solution. An experienced user spent 30 minutes creating this sample.
You can use a flowchart to detail all variants of response. This chart looks at what to do in case of positive or negative feedback.
Example 2: Customer Positive Feedback
This sample is an action mind map created in ConceptDraw MINDMAP. It demonstrates what kind of action mind maps one could use applying the Social Media Response method.
This map shows you how to spread the news of your positive customer experiences through social media.
Example 3: Bank Detailed Answer
This sample is an action mind map created in ConceptDraw MINDMAP. It demostrates what kind of action mind maps one could use applying the Social Media Response method.
It’s a big help to customers if you can answer questions before they’re asked. In this instance, a bank answers frequently asked questions online.
Example 4: Online Store Social Media Response Flowchart
To get started you will need ConceptDraw PRO v 184.108.40.206 or later, ConceptDraw MINDMAP 220.127.116.11 or later, and the Social Media Response solution. You can find the solution in the Collaboration Area of ConceptDraw Solution Park. Make sure that you install it on your computer.
How to install
Download and install ConceptDraw PRO, ConceptDraw MINDMAP and ConceptDraw Solution Browser. Install the «Social Media Response» solution using Solution Browser.
Start using Social Media Response from the ConceptDraw PRO Template Gallery.
Benefits: The Social Media Response solution helps to organize the process of response for interactions occuring in social media. The Social Media Response solution provides the means to respond to social media mentions quickly and professionally. This tool keeps the entire team on the same page allowing you to realize your social media strategy, improve the quality of your answers, and minimize the time it takes to respond.
Objective: Interactive tool helps you find the appropriate response to social media mentions quickly.
Solution Purpose: Give quick and professional responses to social media mentions. Present workflow to team. Train employees. Accumulate knowledge and experience.
Intended For: Social media strategists, online marketing agencies, internet entrepreneurs, bloggers, social media consultants, startup groups using online promotion, sales people, technical support, PR professionals, trainers/coaches.
Products and methods: The Social Media Response solution delivers an innovative combination of interactive flow charts and action mind maps to help you boost your social media success.
Organizing and Selecting Social Media Response Messages
Interactive Flowcharts can change the way one creates and organizes their social media response process. ConceptDraw PRO provides tools to develop a response flowchart that can be connected with Action Mind Maps. Visual navigation through the stages of a response process helps you locate specific actions to be taken via Action Mind Maps. Action Mind Maps can be used to describe primary messages, good additions, show examples of messages, and also define the main objective of messaging for a specific situation.
Using a combination of Interactive Flowcharts with Action Mind Maps helps professional social media teams be more proactive and prepared with proper responses. Social Media Response solution minimizes Time-to-Response, improves the quality of responses, and assists in your entire marketing strategy.
Feedback and Reviews
Consultant and trainer Wojciech Korsak says: “In my opinion, this solution is excellent for organizing social media teams, trainers, marketing agencies and sales people — working with opened minds, in visual way and using time-saver tips to be more effective”.