Cross-functional flowcharts are powerful and useful tool for visualizing and analyzing complex business processes which requires involvement of multiple people, teams or even departments. These charts visibly represent a sequence of the process steps, the order of operations, relationships between processes, and the responsible functional units (such as departments or positions).
Swimlanes provide an additional dimension for cross-functional flowcharts by assigning each process step to an assigned category. Swimlanes can be used to represent functional units and can be located horizontally or vertically depending on the type of process and one’s personal preferences. The process steps are depicted by blocks of different shapes (circles, ovals, rectangles, rounded rectangles, diamonds, etc.) located in the rows/columns of the functional units and connected with directional lines.
The Cross-Functional Flowcharts solution extends ConceptDraw DIAGRAM v12 software with cross-functional flowchart examples, samples, templates, and library of vector shapes for easy drawing of professional-looking and illustrative cross-functional diagrams for further analyzing, optimizing and improvement process.
There are a few samples that you see on this page which were created in the ConceptDraw DIAGRAM v12 application by using the Cross-Functional Flowcharts solution. Some of the solution's capabilities as well as the professional results which you can achieve are all demonstrated here on this page.
All source documents are vector graphic documents which are always available for modifying, reviewing and/or converting to many different formats, such as MS PowerPoint, PDF file, MS Visio, and many other graphic ones from the ConceptDraw Solution Park or ConceptDraw STORE. The Cross-Functional Flowcharts solution is available to all ConceptDraw DIAGRAM v12 users to get installed and used while working in the ConceptDraw DIAGRAM v12 diagramming and drawing software.
Example 1: Cross-Functional Flowchart — Providing Telecom Services
This diagram was created in ConceptDraw DIAGRAM v12 using the Cross-Functional Flowchart library from the Cross-Functional Flowcharts Solution. An experienced user spent 15 minutes creating this sample.
This sample shows the Process Flowchart representing the process of providing the telecommunication services. The services in a telecommunication field are typically offered by the communications companies or telecommunications providers and are intended for ensuring the communication at the distance by means of modern telecommunication technologies and equipment. To be successfully realized and introduced, the process of providing the telecom services needs to be well defined and represented in a simple form. The Process Flow Chart ideally suits for this goal, it lets specify the repeating steps needed to be taken for a given process realization and to represent them visually. Besides, it can be then analyzed to improve the process effectiveness and to diagnose the quality issues that require resolution. There are defined two horizontal lanes in this Process Flowchart: Customer and Customer Service Representative, the process steps are visually distributed within them. The diagram is read from the top down in the direction indicated by arrows.
Example 2: Cross-Functional Flowchart — Credit Approval Process
This diagram was created in ConceptDraw DIAGRAM v12 using the "Cross-Functional Flowchart" library from the Cross-Functional Flowcharts solution. An experienced user spent 3 minutes creating this sample.
This Process Flowchart sample shows the credit approval process, which is a process needed to be passed by an individual or a business (debtor or borrower) for receiving permission from the creditor (lender) to take the credit (loan) with defined goal or to pay for the goods or services with delay on a limited period. The credit approval process involves a number of stages and several participants, responsible persons and departments: Customer, Sales, Management, and Credit Department. In connection with the distribution of actions and responsibilities between the participants of a process, the steps are placed at the different swim lanes, that in this case is very convenient, clear and easily readable. You can observe the names of responsible at the caption of the diagram. The ConceptDraw DIAGRAM v12 software and the Process Flowcharts solution, in particular, can effectively help you to construct the Process Flowcharts of any complexity with the aid of ready-made vector objects.
Example 3: Deployment Flowchart — Trading Process Diagram
This diagram was created in ConceptDraw DIAGRAM v12 using the "Cross-Functional Flowchart" library from the Cross-Functional Flowcharts solution. An experienced user spent 20 minutes creating this sample.
This Cross-Functional Flowchart sample depicts the trading process flow. The trade is a kind of business activity associated with sale and purchase of goods and services. In other words, it is a commerce transaction, when the buyer gets certain goods at the property in return for anything by agreement (money, securities, etc.). The trading process involves the step-by-step execution of the algorithm. It is convenient, when the algorithm is presented in a clear and visually comprehensible view, as in this diagram. The swim lanes positioned horizontally and in a quantity of five, represent Ship Officer, Buyer Agent, Superintended, Vendor, and Receiving Agent. The process steps are represented by rectangular objects. Meeting the diamond object, you need to make a decision and depending on it move in one or another direction. The use of ConceptDraw DIAGRAM v12 connectors to create the Cross-functional flowchart diagrams and Process flowcharts is an intuitive and time-saving solution.
Example 4: Opportunity Flowchart — Replacing Engine Oil
This diagram was created in ConceptDraw DIAGRAM v12 using the "Cross-Functional Flowchart" library from the Cross-Functional Flowcharts solution. An experienced user spent 5 minutes creating this sample.
This Opportunity Process Flowchart sample shows the steps involved in a process of replacing the engine oil. The Opportunity Flowcharts are widespread and used in a business process improvement to identify and to optimize the process steps that need be improved. It is a quite simple Flowchart with little quantity of steps, which are represented accurately from the top down and can be passed step-by-step from the Start point when an idea to change the engine oil appears, to the Finish point where is taken decision to change the engine oil. The swim lanes can be placed vertically or horizontally in the flowchart, in this case we have a vertical arrangement. All steps apart one are arranged within a Value Added swim lane, the 'Buy Engine Oil and Oil Filter' step is requiring expenses and placed within a Cost Added swim lane. This example shows a Process Flowchart that can be used for the explanation the process, analysis, re-engineering, presentation or documentation needs.
Example 5: Opportunity flowchart — Order Processing
This diagram was created in ConceptDraw DIAGRAM v12 using the "Cross-Functional Flowchart" library from the Cross-Functional Flowcharts solution. An experienced user spent 15 minutes creating this sample.
This example shows a Process Workflow diagram describing an order processing flow. There are identified the main steps of the ordering process and represented as a chain on the flowchart, with beginning at the Start point and finishing at the End point. The process steps are divided on the value-added steps and cost-added-only steps, and separated between two corresponding columns. The first ones are the steps used for making the product or service and executed from the top down when everything works ideally, and the second ones represent the actions of checking and fixing problems or inefficiencies. Trying to find the best tool to construct the Process Flowchart, pay your attention to the ConceptDraw DIAGRAM v12 software and powerful tools of the Process Flowcharts solution. This Process Flowchart made the ordering process clear and visible, so it can be successfully used for documenting and analysis, for future automation of the process or any process-building actions inside of the company.
Example 6: Swimlane Process Mapping Diagram — Payroll Process
This diagram was created in ConceptDraw DIAGRAM v12 using the Cross-Functional Flowchart library from the Cross-Functional Flowcharts Solution. An experienced user spent 25 minutes creating this sample.
Using ConceptDraw DIAGRAM v12 connectors to create cross-functional flowchart diagram is an intuitive and time-saving solution. This example shows a payroll process in clear visual manner so that anyone who is involved in the process can quickly see what the proper steps to follow are.
Example 7: Process Flowchart — CH-1 Diagram
This diagram was created in ConceptDraw DIAGRAM v12 using the CH-1 Symbols library from the Cross-Functional Flowchart solution. An experienced user spent 15 minutes creating this sample.
This CH-1 diagram models the business process of repairing the household devices by the service center. This process includes the defined list of steps and particularities, which are represented in the diagram. The repair works are executed at the client’s place after receiving the prior telephone request by a call center operator, which takes calls every day from 8-00 until 20-00. For each request in a writing view is formalized the repair order that is delivered to the corresponding service engineer. He needs to contact with a client to clarify the details of a failure, to estimate the repair cost, to reach an agreement for the suitable time of arrival, to take the needed details on a warehouse and then repair the broken device. This Business Process Flowchart explains all steps in a clear and visual manner using the symbols predefined by the CH-1 notation, and can be used for educational needs or as detailed instruction for workers of a service center.
Both ConceptDraw DIAGRAM v12 diagramming and drawing software and the Cross-Functional Flowcharts solution can help creating the business processes diagrams you need. The Cross-Functional Flowcharts solution can be found in the Business Processes area of ConceptDraw STORE application that can be downloaded from this site. Make sure that both ConceptDraw DIAGRAM v12 and ConceptDraw STORE applications are installed on your computer before you get started.
How to install
After ConceptDraw STORE and ConceptDraw DIAGRAM v12 are downloaded and installed, you can install the Cross-Functional Flowcharts solution from the ConceptDraw STORE.
To make sure that you are doing it all right, use the pre-designed symbols from the stencil libraries from the solution to make your drawings look smart and professional. Also, the pre-made examples from this solution can be used as drafts so your own drawings can be based on them. Using the samples, you can always change their structures, colors and data.
The humble flowchart is one of the more ubiquitous diagrams used when constructing or analyzing business processes. Their simple nature makes them an ideal candidate for use as a solution model to a given problem; possible subject matter is practically limitless, and they can be utilized and understood by all levels of employee throughout a company.
The basic building blocks of a flowchart are always the same — the starting and (sometimes multiple) ending points of the process flow are called 'terminals', and are shown as circles, ovals, stadiums or rounded rectangles. Decisions are described within diamond shapes, and all are connected with arrowed lines that represent the flow of control throughout the process.
Design elements from ConceptDraw DIAGRAM v12 's Cross-Functional Flowcharts solution, showcasing some of the specialized icons available, and describing their usage
It is possible to add extra layers of complexity, by utilizing specialist shapes for certain tasks, or go even further by adding what's known as 'swimlanes' — turning a flowchart into a cross-functional flowchart (also known as a swimlane diagram or deployment flowchart). A normal flowchart is a basic view of the steps in a process — by adding swimlanes, that process can then be segregated depending on which of an organization's departments is responsible for certain steps.
For instance, a credit approval process can be divided into steps taken by a customer, then the sales team, actions issued by management, and finally any steps taken by the credit department.
A credit approval system designed using ConceptDraw DIAGRAM v12, with swimlanes arranged vertically
Swimlanes can be arranged horizontally or vertically — the choice is generally just an aesthetic one, although horizontal lanes are typically more useful when viewing through a computer monitor.
Essentially a cross-functional diagram allows you to take a look at processes with a wider scope than otherwise possible, and with more precision. Business process mapping using this technique enables knowledge workers to depict a company in its entirety, including all departments and even external influences such as customers or resources. This can be useful for stakeholders and upper management to have an at-a-glance perspective of their business, that clearly defines roles and responsibilities. Deployment diagrams can also be a collaborative tool, allowing stakeholders to plan resource allocation, and re-assign it if necessary.
From a quality management perspective, because each department of an organization can be included in a diagram, it makes it easier to spot areas where efficiency or productivity is lacking, and figure out the root cause — perhaps some problem with materials in manufacturing, or a case of employees within a certain sector not performing adequately. The process itself can be studied as a whole, and unnecessary steps filtered out.
ConceptDraw DIAGRAM v12 was used to create this diagram of a trading process, with the swimlanes arranges horizontally
ConceptDraw DIAGRAM v12 is an example of the sort of diagramming software that offers a comprehensive selection of tools and solutions to make designing your own cross-functional flowchart a quick and simple task. With add-on solutions such as Flowcharts, Business Process Mapping, and Cross-Functional Flowcharts, ConceptDraw users are provided with a whole host of icon libraries, samples and templates that do the all groundwork necessary to assist in creating professional diagrams that are beneficial to the workforce.
The RapidDraw functionality inherent in ConceptDraw DIAGRAM v12 makes the task even easier — flowchart steps can be created with a single click, automatically triggering the next step in a process, using a logical algorithm to align themselves on the page in the most effective manner. For an extra resource, the ConceptDraw website also provides an invaluable selection of tutorial videos and FAQs that assist with any technical questions.
ConceptDraw DIAGRAM v12, with its cross-functional flowchart based solutions, is an all-in-one resource for displaying and analyzing business processes, quality controls, and departmental responsibilities.