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Business Process Mapping

Business process mapping is the process that can be referred to the activities that are involved in defining what exactly some business entity does. It can also help answer such questions as who is responsible for the business entities to do their job, to what standard some particular business process should be completed as well as in what way the success of a business process can be eventually determined.

The main reason for using the business process mapping is to assist those organizations that need the support in order to become more effective. A detailed as well as a clear business process diagram is what can allow the outside firms to see whether or not the needed improvements can be made to the current process.

Business process mapping may take some particular objective and help measure as well as to compare it alongside the entire organization's objectives. It can be done in order to make sure that all of the processes are aligned with the company's both capabilities and values.

Many graphical descriptions of processes are stated to be useful by most of the quality improvement practitioners as they include the detailed flow-charts, work flow diagrams and value stream maps that can be created in the ConceptDraw DIAGRAM diagramming and drawing software.

Each of the maps can be very helpful in order to achieve the needed goals. But to what degree it can be helpful depends on the process questions as well as the theories that all should be also considered. In such situations, process map can imply the usage of the process flow and the current understanding of the whole causal structure.

Business process maps may help evaluate as well as to manage the needed quality in a work process chain, focusing on both corporate optimization and performance.

With the Business Process Mapping solution to use while working in the ConceptDraw DIAGRAM, its users can generate the effective business process maps and SIPOC diagrams and so to clearly define the needed business processes due to their inputs and outputs.

The Business Process Mapping solution has a collection of vector graphic libraries, pre-made templates and examples of the business process maps that can be used by many business specialists such as economists, politicians, analysts and other economic experts, officials and state managers for making the unique as well as the professionally looking drawings.

There are 3 libraries containing 53 objects in the Business Process Mapping solution.

Design Elements — Business Process Flowcharts

Design Elements — Business Process Flowcharts

Design Elements — SIPOC Diagrams

Design Elements — SIPOC Diagrams

Design Elements — Swim Lanes

Design Elements — Swim Lanes


There are a few samples that you see on this page which were created in the ConceptDraw DIAGRAM application by using the Business Process Mapping solution. Some of the solution's capabilities as well as the professional results which you can achieve are all demonstrated here on this page.

All source documents are vector graphic documents which are always available for modifying, reviewing and/or converting to many different formats, such as MS PowerPoint, PDF file, MS Visio, and many other graphic ones from the ConceptDraw Solution Park or ConceptDraw STORE. The Business Process Mapping solution is available to all ConceptDraw DIAGRAM users to get installed and used while working in the ConceptDraw DIAGRAM diagramming and drawing software.

Example 1: Alternative Dispute Resolution Process SIPOC Diagram

This diagram was created in ConceptDraw DIAGRAM using the SIPOC Diagrams library from the Business Process Mapping solution. An experienced user spent 15 minutes creating this sample.

SIPOC diagrams show a comprehensive list of the suppliers, inputs, processes, outputs and customers involved in a particular business process. They represent a high level overview of a process, and highlight the importance of each factor in a process, be it internal or external.

SIPOC Diagram

Example 2: Business Process Swim Lane Flowchart — Approvals

This diagram was created in ConceptDraw DIAGRAM using the Swim Lanes library from the Business Process Mapping solution. An experienced user spent 15 minutes creating this sample.

This swim-lane diagram shows another method for grouping a business process into particular divisions. By fitting a flowchart into this system, you can clearly define all possible process decisions and outcomes.

swim lanes

Example 3: Contracting Process Line

This diagram was created in ConceptDraw DIAGRAM using the Business Process Flowcharts library from the Business Process Mapping solution. An experienced user spent 10 minutes creating this sample.

This process line is an example of a more linear process map. A diagram like this can be used for a simple, repeatable process.

Process Mapping

Example 4: Distribution Flowchart Example

This diagram was created in ConceptDraw DIAGRAM using the Business Process Flowcharts library from the Business Process Mapping solution. An experienced user spent 10 minutes creating this sample.

A business process map doesn't only define the internal processes of an organization. This flowchart shows an example of external inputs that are necessary to start a process, and how the business delivers its outputs worldwide.

Business Mapping Software

Example 5: Flowchart Example — Making Breakfast

This diagram was created in ConceptDraw DIAGRAM using the Business Process Flowcharts library from the Business Process Mapping solution. An experienced user spent 10 minutes creating this sample.

Making a great cooked breakfast takes time and care. You can deconstruct the process into a series of ingredients inputs and outputs - just try not to get hungry while creating your diagram!

Flowchart Example



How to create Business Process Diagram


Business Process Diagram Solution for Apple OS X

Business Process Mapping Solution for Microsoft Windows

What I Need to Get Started

Both ConceptDraw DIAGRAM diagramming and drawing software and the Business Process Mapping solution can help creating the business processes diagrams you need. The Business Process Mapping solution can be found in the Business Processes area of ConceptDraw STORE application that can be downloaded from this site. Make sure that both ConceptDraw DIAGRAM and ConceptDraw STORE applications are installed on your computer before you get started.

How to install

After ConceptDraw STORE and ConceptDraw DIAGRAM are downloaded and installed, you can install the Business Process Mapping solution from the ConceptDraw STORE.

Business Process Mapping Solution - Install

Start using

To make sure that you are doing it all right, use the pre-designed symbols from the stencil libraries from the solution to make your drawings look smart and professional. Also, the pre-made examples from this solution can be used as drafts so your own drawings can be based on them. Using the samples, you can always change their structures, colors and data.

Business Process Mapping Solution - Start using

Business Process Mapping

We use the phrase business process to define a particular set of tasks or actions undertaken by an organization, that lead to the production of goods or services for the customer base. It's a flexible term — one that can be used to describe the most menial or idiosyncratic of assignments, or as a way of describing a company in its entirety.

Critical study of each facet of a process is imperative for maintaining high standards within a company, and to allow management to spot any flaws or inefficiencies in its day-to-day business. The most common way of condensing a process down into an organized format is to use a visual solution — one that allows each point to be represented clearly and succinctly, giving those that are unfamiliar with the process an unambiguous interpretation of events.

To support this visual style of quality management, a number of transferable methodologies have been developed — generic diagramming solutions that act as a framework around which unique and disparate processes can be formed. The collective term for this practice is business process mapping, and here follows a brief description of some of the more popular approaches to it.

  • SIPOC Diagrams — SIPOC stands for suppliers, inputs, process, outputs, and customers, and it is a style of diagram that has a clear focus on the quality of what is going in, and what is being produced from a business process. It has a simple visual form, a segmented table that produces comprehensive lists for each category. With a SIPOC diagram, the start and end of a process is clearly defined, and the relationship between a company and its external suppliers is easily identified. SIPOC diagrams form a key part of the Six Sigma methodology, which are a set of techniques and tools to help improve quality output and minimize variability within repeated tasks.

    SIPOC diagram

    A SIPOC diagram created with ConceptDraw DIAGRAM, showing all elements involved in hiring a candidate

  • Business process flowcharts — A flowchart is the go-to tool for representing any basic process that involves a series of steps or decisions, particularly processes that are repeatable. Also known as a process flow diagram, these charts act as a solution model to a given problem, telling the user exactly which steps can be taken at what time, and the impact of choices made within the workflow. As with SIPOC diagrams, a flowchart can show the input and output of materials and services in terms of the customer, as well as being used to define processes from other areas of a company, such as management or human resources.


    Flowcharts show repeated processes, like this sequence of doctor appointment procedure

  • Swimlane diagrams — If a business process crosses over multiple departments, in can be easier to define using a flowchart that has been divided into distinct sections, or 'swimlanes'. These lanes distinguish which persons, groups, or location influence a particular step of the business process. They are useful for explicitly stating each stakeholders responsibility, and the actions each employee is expected to complete, before the process can continue to the next department. Other terms for these type of diagrams include 'deployment flowchart' and 'cross-functional flowchart'.

    swimlane diagram

    This swimlane diagram was created using ConceptDraw DIAGRAM, and shows the steps that each division is responsible for in a customer order

  • IDEF3 — The IDEF business process modelling language is used in slightly more specific scenarios than the previous examples. IDEF3 in particular is a scenario-driven description capture method, that has the ability to define the state of the same system or process under a variety of conditions. While flowcharts can allow a certain amount of artistic license in their design, IDEF3 uses standardized process schematic symbols — a more complex and comprehensive set of icons than found in flowcharts, and more precise in their definition.
  • Value stream mapping — A value stream map takes a wide look at the relationships between manufacturing, production control and shipping processes. They follow the value chain through an organization, from supply until it reaches the market. Like IDEF3, standardized notation is used to facilitate understanding between workers and workforces.

To achieve the professional standards required for these diagramming styles, it's best to use specialized drawing software, and a supply of the correct graphical notations. There are a number of software capable of this, but the only one that contains solutions for all the techniques listed above, extending and enhancing an already powerful diagramming platform, is ConceptDraw DIAGRAM. With the new Business Process Mapping solution, joining previous solutions such as IDEF Business Process Diagrams and Value Stream Mapping, ConceptDraw DIAGRAM offers a comprehensive selection of process mapping tools to aid quality management within an organization and help refine workflows.