Interactive Voice Response Diagrams

IVR (Interactive Voice Response) is an automated system, which allows a subscriber to access information using a special voice menu by pressing keys for tone mode or voice (when using speech recognition technology). Today IVR definitely is the leading technology position for telephony systems.

There are two models of information for IVR systems; static and dynamic IVR. Static IVR is quite simple to implement and is based on a voice menu in which the user has access to a fixed amount of data in the form of pre-recorded voice messages. Dynamic IVR enables the use of constantly changing data, along with pre-recorded voice messages.

The use of IVR is in greatest use in sectors where there are large numbers of customers who need to be efficiently serviced. IVR can be used to provide 24/7 informational support of customers, clarification of certain confidential information, telephone banking, televoting, credit card services, etc. When integrating IVR technology with databases the experience can be very personal, for example by providing information about account status, etc. When working with a system the subscriber usually has the possibility at any time to switch to a live operator.

The Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 with samples, templates and library of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating a work of interactive voice response system, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them.

IVR diagrams illustrate what is an IVR system and helps depict in detail the IVR system’s logical and physical structure. It is easy to visualize how computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs. IVR representations are used to develop, operate and maintain the IVR systems for inbound and outbound call centers and voice mail systems.


There are 8 stencil libraries containing 224 vector icons and objects for Interactive Voice Response Diagrams solution.

Design Elements — IVR Business

Design Elements — IVR Business

Design Elements — IVR Computer

Design Elements — IVR Computer

Design Elements — IVR Internet

Design Elements — IVR Internet

Design Elements — IVR Mobile


Design Elements — IVR Mobile

Design Elements — IVR Network

Design Elements — IVR Network

Design Elements — IVR People

Design Elements — IVR People

Design Elements — IVR Phones

Design Elements — IVR Phones

Design Elements — IVR Blocks

Design Elements — IVR Blocks

Examples

The samples you see on this page were created in ConceptDraw PRO using the Interactive Voice Response Diagrams Solution; they demonstrate a portion of the solution's capabilities and the professional results you can achieve.

All source documents are vector graphic documents. They are available for reviewing, modifying, or converting to a variety of formats (PDF file, MS PowerPoint, MS Visio XML, and many other graphic formats) from the ConceptDraw Solution Park. The Interactive Voice Response Diagrams Solution is available for all ConceptDraw PRO v9.5 users.

Example 1: IVR Balance Recharge Diagram

This diagram was created in ConceptDraw PRO using the IVR Blocks Library from the Interactive Voice Response Diagrams Solution. An experienced user spent 10 minutes creating this sample.

This sample shows anIVR balance recharge diagram. What is IVR? Interactive Voice Response (IVR) is a modern automated telephony system that allows a computer to interact with callers through the use of DTMF tones input via keypad and voice.

IVR Diagram

Example 2: IVR Flowchart

This diagram was created in ConceptDraw PRO using the Interactive Voice Response Library from the Interactive Voice Response Diagrams Solution. An experienced user spent 20 minutes creating this sample.

This sample demonstrates an IVR Flowchart. No matter how many elements are contained on your diagram, ConceptDraw PRO will help you speed up the design process. Use the predesigned templates and samples from ConceptDraw PRO to facilitate your work.

IVR Diagram

Example 3: How VoIP Works

This diagram was created in ConceptDraw PRO using the Interactive Voice Response Library from the Interactive Voice Response Diagrams Solution. An experienced user spent 5 minutes creating this sample.

This sample visualizes VoIP use methods. ConceptDraw PRO extended with the Interactive Voice Response Diagrams Solution gives you the libraries to draw outstanding IVR diagrams (single page, multi-page), Voice-over-Internet Protocol (VoIP) diagrams, or action VoIP diagrams.

action VoIP diagram

Example 4: IVR Systems Architecture

This diagram was created in ConceptDraw PRO using the Interactive Voice Response Library from the Interactive Voice Response Diagrams Solution. An experienced user spent 10 minutes creating this sample.

This diagram shows the main components of the IVR systems architecture. All elements used on this sample are available in the Interactive Voice Response Library. You can use them as designed, or change the dimensions and colors as needed.

 IVR Diagram

Example 5: IVR Services Diagram

This diagram was created in ConceptDraw PRO using the IVR Blocks and IVR Business Libraries from the Interactive Voice Response Diagrams Solution. An experienced user spent 10 minutes creating this sample.

This sample demonstrates an IVR services diagram. IVR Services Diagrams visualize the logical and physical structure of IVR systems. They are widely used for developing, operating and servicing IVR systems for inbound and outbound call centers and voice mail systems.

IVR Services Diagram