Business Process Mapping

With the Business Process Mapping solution for ConceptDraw PRO , users can generate effective SIPOC diagrams, clearly defining a business process in terms of its inputs and outputs.

Business process maps help you evaluate and manage quality in a work process chain, placing an emphasis on corporate performance and optimization.

The Business Process Mapping solution extends ConceptDraw PRO with a collection of vector graphic libraries, templates and samples.

There are 3 libraries containing 53 objects in the Business Process Mapping solution.

Design Elements — Business Process Flowcharts

Design Elements — Business Process Flowcharts

Design Elements — SIPOC Diagrams

Design Elements — SIPOC Diagrams

Design Elements — Swim Lanes

Design Elements — Swim Lanes


The 10 samples you see on this page were created in ConceptDraw PRO using templates provided with the Business Process Mapping solution. These documents demonstrate some of the solution's capabilities, and the results you can achieve.

All source documents are vector graphic documents. They are available for reviewing, modifying, or converting to a variety of formats (PDF, PowerPoint, MS Visio, image file) from the ConceptDraw Solution Park. The Business Process Mapping solution is available for all ConceptDraw PRO users.

Example 1: Alternative Dispute Resolution Process SIPOC Diagram

This diagram was created in ConceptDraw PRO using the SIPOC Diagrams library from the Business Process Mapping solution. An experienced user spent 15 minutes creating this sample.

SIPOC diagrams show a comprehensive list of the suppliers, inputs, processes, outputs and customers involved in a particular business process. They represent a high level overview of a process, and highlight the importance of each factor in a process, be it internal or external.

SIPOC Diagram

Example 2: Business Process Swim Lane Flowchart — Approvals

This diagram was created in ConceptDraw PRO using the Swim Lanes library from the Business Process Mapping solution. An experienced user spent 15 minutes creating this sample.

This swim-lane diagram shows another method for grouping a business process into particular divisions. By fitting a flowchart into this system, you can clearly define all possible process decisions and outcomes.

swim lanes

Example 3: Contracting Process Line

This diagram was created in ConceptDraw PRO using the Business Process Flowcharts library from the Business Process Mapping solution. An experienced user spent 10 minutes creating this sample.

This process line is an example of a more linear process map. A diagram like this can be used for a simple, repeatable process.

Process Mapping

Example 4: Distribution Flowchart Example

This diagram was created in ConceptDraw PRO using the Business Process Flowcharts library from the Business Process Mapping solution. An experienced user spent 10 minutes creating this sample.

A business process map doesn't only define the internal processes of an organization. This flowchart shows an example of external inputs that are necessary to start a process, and how the business delivers its outputs worldwide.

Business Mapping Software

Example 5: Flowchart Example — Making Breakfast

This diagram was created in ConceptDraw PRO using the Business Process Flowcharts library from the Business Process Mapping solution. An experienced user spent 10 minutes creating this sample.

Making a great cooked breakfast takes time and care. You can deconstruct the process into a series of ingredients inputs and outputs - just try not to get hungry while creating your diagram!

Flowchart Example


Business Process Diagram Solution for Apple OS X

Business Process Mapping Solution for Microsoft Windows

What I Need to Get Started

Install ConceptDraw PRO and the “Business Process Mapping” solution, open Business Processes area of ConceptDraw Solution Park and purchase from our online store. You may use “Business Process Mapping” solution now.

Business Process Mapping Solution - Buy

How to install

Download and install ConceptDraw STORE and ConceptDraw PRO Next, install the “Business Process Mapping” solution using ConceptDraw STORE.

Business Process Mapping Solution - Install

Start using

Business Process Mapping Solution - Start using

Business Process Mapping

We use the phrase business process to define a particular set of tasks or actions undertaken by an organization, that lead to the production of goods or services for the customer base. It's a flexible term — one that can be used to describe the most menial or idiosyncratic of assignments, or as a way of describing a company in its entirety.

Critical study of each facet of a process is imperative for maintaining high standards within a company, and to allow management to spot any flaws or inefficiencies in its day-to-day business. The most common way of condensing a process down into an organized format is to use a visual solution — one that allows each point to be represented clearly and succinctly, giving those that are unfamiliar with the process an unambiguous interpretation of events.

To support this visual style of quality management, a number of transferable methodologies have been developed — generic diagramming solutions that act as a framework around which unique and disparate processes can be formed. The collective term for this practice is business process mapping, and here follows a brief description of some of the more popular approaches to it.

  • SIPOC Diagrams — SIPOC stands for suppliers, inputs, process, outputs, and customers, and it is a style of diagram that has a clear focus on the quality of what is going in, and what is being produced from a business process. It has a simple visual form, a segmented table that produces comprehensive lists for each category. With a SIPOC diagram, the start and end of a process is clearly defined, and the relationship between a company and its external suppliers is easily identified. SIPOC diagrams form a key part of the Six Sigma methodology, which are a set of techniques and tools to help improve quality output and minimize variability within repeated tasks.

    SIPOC diagram

    A SIPOC diagram created with ConceptDraw PRO , showing all elements involved in hiring a candidate

  • Business process flowcharts — A flowchart is the go-to tool for representing any basic process that involves a series of steps or decisions, particularly processes that are repeatable. Also known as a process flow diagram, these charts act as a solution model to a given problem, telling the user exactly which steps can be taken at what time, and the impact of choices made within the workflow. As with SIPOC diagrams, a flowchart can show the input and output of materials and services in terms of the customer, as well as being used to define processes from other areas of a company, such as management or human resources.


    Flowcharts show repeated processes, like this sequence of doctor appointment procedure

  • Swimlane diagrams — If a business process crosses over multiple departments, in can be easier to define using a flowchart that has been divided into distinct sections, or 'swimlanes'. These lanes distinguish which persons, groups, or location influence a particular step of the business process. They are useful for explicitly stating each stakeholders responsibility, and the actions each employee is expected to complete, before the process can continue to the next department. Other terms for these type of diagrams include 'deployment flowchart' and 'cross-functional flowchart'.

    swimlane diagram

    This swimlane diagram was created using ConceptDraw PRO , and shows the steps that each division is responsible for in a customer order

  • IDEF3 — The IDEF business process modelling language is used in slightly more specific scenarios than the previous examples. IDEF3 in particular is a scenario-driven description capture method, that has the ability to define the state of the same system or process under a variety of conditions. While flowcharts can allow a certain amount of artistic license in their design, IDEF3 uses standardized process schematic symbols — a more complex and comprehensive set of icons than found in flowcharts, and more precise in their definition.
  • Value stream mapping — A value stream map takes a wide look at the relationships between manufacturing, production control and shipping processes. They follow the value chain through an organization, from supply until it reaches the market. Like IDEF3, standardized notation is used to facilitate understanding between workers and workforces.

To achieve the professional standards required for these diagramming styles, it's best to use specialized drawing software, and a supply of the correct graphical notations. There are a number of software capable of this, but the only one that contains solutions for all the techniques listed above, extending and enhancing an already powerful diagramming platform, is ConceptDraw PRO With the new Business Process Mapping solution, joining previous solutions such as IDEF Business Process Diagrams and Value Stream Mapping, ConceptDraw PRO offers a comprehensive selection of process mapping tools to aid quality management within an organization and help refine workflows.