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"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
Block diagram, block diagram,

Block Diagram Creator

A block diagram is a diagram of a system in which the principal parts or functions are represented by blocks connected by lines that show the relationships of the blocks. ConceptDraw PRO diagramming and vector drawing software extended with Block Diagrams Solution from the "Diagrams" Area is a powerful Block Diagram Creator.

block diagram, function blocks Block Diagrams

block diagram, function blocks
Block diagrams solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils for drawing the block diagrams.

Process Flowchart

ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

Flow chart Example. Warehouse Flowchart

Warehouse Flowcharts are different diagrams describing wharehousing and inventory menagement processes. Typical purposes of warehouse flowcharts are evaluating warehouse performance and organizational performance, measuring efficiency of customer service. This type of workflow diagrams can be used for identifying any disconnection between business activities and business objectives.
Standard warehousing process flow diagram and standard workflow diagram used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw PRO diagramming and vector drawing software extended with the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park to design your own workflow diagrams, process flow diagram and flow charts. Need to use Process Flow Diagram for designing Warehouse packages flow.
ConceptDraw Arrows10 Technology
ConceptDraw Arrows10 Technology

Model Based Systems Engineering

ConceptDraw PRO is a professional diagramming and vector drawing software. Now, enhanced with SysML Solution from the Software Development Area of ConceptDraw Solution Park, ConceptDraw PRO became an ideal software for model based systems engineering (MBSE).

The Best Business Process Modeling Software

ConceptDraw PRO is a best business processes modeling software for graphical documenting processes of the company.
ConceptDraw has 142 vector stencils in the 8 libraries that helps you to start using Diagramming Software for designing own Business Process Diagrams.

Business Process Modeling Notation Template

Create business process diagrams (BPMN 2.0.) with ConceptDraw using professional looking templates. ConceptDraw is business process improvement tools.

Business Process Modeling Resume

ConceptDraw PRO is a best business processes modeling software for graphical documenting processes of the company.

Business Process Modeling Tools

ConceptDraw PRO the best business process modeling tools.contains pre-designed libraries and templates based on the BPMN 2.0 standard that allows to create of both simple and complex (nested) models of processes.

Business Process Modeling

ConceptDraw RapidDraw PRO helps create visually document and communicate Business Process (BPMN 2.0) information.

Business Process Modeling Software for Mac

ConceptDraw PRO - business process modeling software for mac offers the Business Process Diagram Solution with powerful tools to help you easy represent the business processes and create the business process diagrams based on BPMN 1.2 and BPMN 2.0 standards that allows to create of both simple and complex (nested) models of processes.
There are 16 BPMN 1.2 and BPMN 2.0 stencil libraries containing 230 vector objects: Rapid Draw library, Connections library, Gateways and Artifacts libraries, Data library, Gateways library, Choreographies library, Conversations library, Activities libraries, Events libraries, Expanded Objects libraries, Swim lanes libraries.

Types of Flowcharts

A Flowchart is a graphically representation of the process, algorithm or the step-by-step solution of the problem. There are ten types of Flowcharts. Using the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park you can easy and quickly design the Flowchart of any of these types.
How to Simplify Flow Charting
How to Simplify Flow Charting

BPR Diagram. Business Process Reengineering Example

This sample was created in ConceptDraw PRO diagramming and vector drawing software using the Business Process Diagram Solution from the Business Processes area of ConceptDraw Solution Park. The Business Process Solution is based on the standard BPMN 2.0 and includes the set of libraries of ready-to-use objects.

Business Process Elements: Swimlanes

ConceptDraw has 142 vector stencils in the 8 libraries that helps you to start using software for designing own Business Process Diagrams. Use Swimlanes library with 20 objects from BPMN.