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"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
Block diagram, block diagram,

Process Flowchart

ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

Quality visualization in your company

Using ConceptDraw quality mind maps is a perfect addition to quality visualization in your company.

fishbone diagram, Ishikawa diagram, cause and effect analysis Fishbone Diagram

fishbone diagram, Ishikawa diagram, cause and effect analysis
Fishbone Diagrams solution extends ConceptDraw PRO software with templates, samples and library of vector stencils for drawing the Ishikawa diagrams for cause and effect analysis.

Block Diagram Creator

A block diagram is a diagram of a system in which the principal parts or functions are represented by blocks connected by lines that show the relationships of the blocks. ConceptDraw PRO diagramming and vector drawing software extended with Block Diagrams Solution from the "Diagrams" Area is a powerful Block Diagram Creator.

TQM Diagram, TQM,  Quality Diagram, Business Workflow Diagram, Business, Workflow, Diagram, Total Quality Management Diagrams, Timelines, Presentations, Meeting Agendas, Problem to be solved, solution park Quality

TQM Diagram, TQM,  Quality Diagram, Business Workflow Diagram, Business, Workflow, Diagram, Total Quality Management Diagrams, Timelines, Presentations, Meeting Agendas, Problem to be solved, solution park
This solution extends ConceptDraw PRO v9 and ConceptDraw MINDMAP v7 with Quality Management Diagrams (Total Quality Management Diagrams, Timelines, Workflows, Value Stream Maps) and Mind Maps (Presentations, Meeting Agendas, Problem to be solved).

Total Quality Management Definition

Total quality management is the one known to be consisting of some organization-wide efforts put in order to install and to make some climate in which this organization can continuously improve its ability to deliver the high-quality products and services to its customers permanently.

quality management mind map, quality management mindmap Quality Mind Map

quality management mind map, quality management mindmap
This solution extends ConceptDraw MINDMAP software with Quality Management Mind Maps (Presentations, Meeting Agendas, Problem to be solved).

Quality Mind Maps

ConceptDraw map templates are great starting points to identify, track, and address quality initiatives in your organization.

TQM Software — Build Professional TQM Diagrams

The Total Quality Management Diagram solution helps you and your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.

block diagram, function blocks Block Diagrams

block diagram, function blocks
Block diagrams solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils for drawing the block diagrams.

Competitor Analysis

Competitor analysis is a first and obligatory step in elaboration the proper corporate marketing strategy and creating sustainable competitive advantage. Use powerful opportunities of numerous solutions from ConceptDraw Solution Park for designing illustrative diagrams, charts, matrices which are necessary for effective competitor analysis.

Diagramming Software for Design UML Use Case Diagrams

Use Case Diagrams describes the functionality provided by a system in terms of actors, their goals represented as use cases, and any dependencies among those use cases.

Workflow Diagram

Workflow diagram visually describes an repeatable pattern of organizational activity powered by resources. Workflow diagram explains and document the process flow which needs to be organized or exists and needs to be learned and executed. Workflow diagram can be part of project documentation, company policies or sertification process to comply a standard.

The workflow represents the transferring of data, documents or tasks during a work process. To make it easier to study and analyze working processes, and to present them in a simple visual manner, workflow diagrams are used. To create these diagrams professional use workflow diagram maker software ConceptDraw PRO.

Organizational Structure Total Quality Management

The Total Quality Management Diagram solution helps you and your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.