Made with
ConceptDraw
DIAGRAM 14

Total Quality Management Definition

Total quality management is the one known to be consisting of some organization-wide efforts put in order to install and to make some climate in which this organization can continuously improve its ability to deliver the high-quality products and services to its customers permanently.

There are no widely agreed-upon approaches within the total quality management activity, that is why all the efforts are known to be drawing heavily on the previously developed techniques and tools of the quality control. Enjoying a widespread attention during the late 1980s as well as the early 1990s before being overshadowed by ISO 9000, Six Sigma and Lean manufacturing, TQM is still a very popular term, especially in the organizations that are focused on making the high-quality goods.

Having no widespread agreement as to what time quality management is as well as what the exact actions that it actually requires of organizations, there is a review of the original United States Navy effort that gives a rough understanding of what it is. Thus, the key concepts in the TQM effort that are undertaken by the Navy in the 1980s include such statements as the quality should be defined by the customers' requirements, top management has the direct responsibility for all the quality improvement and that the increased quality may only come from a systematic analysis as well as a systematic improvement of different work processes within an organization.

Also, the quality improvement within the total quality management definition is known to be a continuous effort as well as a conducted throughout the organization. The Navy used such tools and techniques as the so-called “PDCA cycle” in order to drive different issues to resolution, the ad hoc cross-functional teams that are known to be similar to the quality circles which are responsible for addressing all the immediate process issues, etc.

The previously mentioned techniques used within the TQM also involve arranging the cross-functional teams taking the responsibility for the improvement of the different processes over the long term as well as managing the active participation through steering committees.

Total Quality Management Definition *

Pic.1 Total quality management (TQM) flowchart template

Use of the Seven Basic Tools of Quality for analyzing all the quality-related issues can be an option to go for. Having the need of creating the drawing that may help solve the problems the managers face there is always an opportunity to get a very useful and professionally developed diagramming and drawing software such as the ConceptDraw DIAGRAM one.

The Total Quality Management (TQM) Diagrams Solution is one of many that are available to be downloaded from the ConceptDraw STORE application to be used for making the TQM diagrams as well as many other schemes.

Total Quality Management Definition

Pic.2 Total quality management (TQM) solution

The Seven Basic Tools of Quality is simply a designation that can be given to some fixed set of different graphical techniques that can be identified as being most helpful in troubleshooting issues being related to quality. Being called “basic”, they are suitable for all those people who do not have as much formal training in statistics. Also, they are called as “basic” for a reason of them being used for solving the vast majority of quality-related issues.

All seven tools are cause-and-effect diagram (it is also known as the Ishikawa or "fishbone" diagram), check sheet, control chart, histogram, Pareto chart, scatter diagram and flow chart (also known as “run chart”). Making any of the mentioned drawings with the help of the ConceptDraw STORE application, and the Total Quality Management (TQM) Diagrams Solution in particular, can take only a few minutes as using all the previously created templates is easy making the new charts in this way.

Some of the TQM tools were possibly introduced by Kaoru Ishikawa who was known to be influenced by a series of lectures of W. Edwards Deming that had been given to the Japanese engineers and scientists in 1950. At that time, those companies that had some problems in training their workforces in a statistical quality control were found that the complexity of the subject intimidated the vast majority of their workers scaling back the training in order to focus on the simpler methods which suffice for most quality-related issues.

The Seven Basic Tools are known to be standing in a contrast to more advanced statistical methods. Such methods may be surveyed sampling, statistical hypothesis testing, the design of experiments, acceptance sampling, multivariate analysis and other During the 1990s, most of the standards bodies from Belgium, Germany, France, the United Kingdom and Turkey attempted to standardize total quality management. While many of the mentioned standards have since been already withdrawn, they all are still effectively superseded by ISO 9000.methods that were developed in the field of operations research.

The Project Management Institute is known to be referring the Seven Basic Tools in A Guide to the Project Management Body of Knowledge. It was done to make an example of a set of the most general tools that were accepted to be useful for controlling and planning the project quality.

During the 1990s, most of the standards bodies from Belgium, Germany, France, the United Kingdom and Turkey attempted to standardize total quality management. While many of the mentioned standards have since been already withdrawn, they all are still effectively superseded by ISO 9000.

The definition of the total quality management was given in this article but to actually get down to making the needed TQM drawing, such as a TQM diagram, all the needed tools can be found in the Total Quality Management (TQM) Diagrams Solution from the ConceptDraw STORE application to be used in the ConceptDraw DIAGRAM diagramming and drawing application.




TEN RELATED HOW TO's:

Wireless Network Elements →

ConceptDraw Wireless Networks solution contains a library with 81 vector stencils for drawing different types of wireless network diagrams.Wireless Network Elements *
Picture: Wireless Network Elements
Related Solution:

Business Diagram Software →

Any business process consists from a number of tasks carrying out the certain business goal. It is useful to diagram business processes to ensure that they are as foolproof, logical and sequential as possible. This business process diagram describes a typical booking process flow by the example of a cab booking process. It can be used as a roadmap for any booking system implementation. Diagramming a business process allows you to look at the entire project and take into account all types of possible scenarios. Business process diagram helps you investigate and clarify the process thoroughly so that you can find out how it can be improved. Business process diagram supports team communications by ensuring that each process element is clear and everyone in the team is on the same page. Sometimes your company brings you less profit than you expect it to be, and it’s difficult to reveal the causes. Maybe it’s time to learn new technologies, because business diagram are easily developed by means of special software, so you won’t make any extra effort. In return, you will increase your productivity and get more done in a less time.Business Diagram Software *
Picture: Business Diagram Software
Related Solutions:

Total Quality Management →

Apart from a well-known quality management, there is also such term as a Total quality management that consists of some particular organization-wide efforts that are taken in order to install and to make permanent some definite climate in which an organization can continuously improve its ability to deliver only high-quality products/services to its customers. Total quality management techniques are known to be drawing on the previously developed ones used within the quality control. Total quality management enjoyed widespread attention during the early 1990s before being overshadowed by Lean manufacturing, ISO 9000 and Six Sigma.Total Quality Management *
Picture: Total Quality Management
Related Solution:

Types of Flowcharts →

A flowchart is a simple but very functional tool when it comes to understanding a workflow or to removing unnecessary stages from a process. When drawing flowcharts, keep in mind that there are four common types of flowcharts, like document flowcharts and data flowcharts that show control over a data or document flow over a system. To show controls on a physical level, use system flowcharts. In addition, to show controls in a program, you can draw a program flowchart. This flowchart diagram represents the piece of an article editing process, that involves the author and editor. It was created using the Basic Flowchart notation that consists from the basic flowchart symbols. The start and the end of the process are indicated with "Terminator" symbols. The "Process" symbols show the action steps consisting from making edits and searching for a compromise, when the author does not agree with the suggestions of the editor. The "Process" symbol is the general symbol in process flowcharts. The "Decision" symbol indicates a branching in the process flow. There are two branches indicated by a Decision shape in the current flowchart (Yes/No, Disagree/Agree). This basic flowchart can be used as a repeating unit in the workflow diagram describing the working process of some editorial office.Types of Flowcharts *
Picture: Types of Flowcharts
Related Solution:

A Study of the Business Value of Total Quality Management →

The Total Quality Management Diagram solution helps your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.A Study of the Business Value<br> of Total Quality Management *
Picture: A Study of the Business Value of Total Quality Management
Related Solution:

Identifying Quality Management System →

The Total Quality Management Diagram solution helps your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.Identifying Quality Management System *
Picture: Identifying Quality Management System
Related Solution:

Wireless network. Computer and Network Examples →

A Wireless network is a type of the computer network that uses the wireless connections for connecting network nodes for data transfer. The wireless networks are very useful, inexpensive, popular and widely used. They are easy setup and do not require the cables installation. Using the solutions of the Computer and Networks Area for ConceptDraw DIAGRAM you can design the wireless network diagrams of any complexity quick and easy.Wireless network. <br>Computer and Network Examples *
Picture: Wireless network. Computer and Network Examples
Related Solution:

Block Diagram Software →

The popularity of Block Diagrams grows day by day. The existence of powerful software for their design is an excellent news! ConceptDraw DIAGRAM Block Diagram Software offers the Block Diagrams Solution from the "Diagrams" Area.Block Diagram Software *
Picture: Block Diagram Software
Related Solution:

Metropolitan area networks (MAN). Computer and Network Examples →

A list of parameters on which networks differ is very long. A large network with a range up to 50 kilometers is called metropolitan area network (MAN), and this type of network can include several local area networks. Metropolitan networks in their turn connect into global area networks. Here you will see a Metropolitan Area Network (MAN). This is an extensive network which occupies a large territory including a few buildings or even the whole city. The space of the MAN is bigger than LAN, but lower than WAN. MAN comprise a lot of communication equipment and delivers the Internet connection to the LANs in the city area. Computer and Networks solution for ConceptDraw DIAGRAM provides a set of libraries with ready-to-use vector objects to design various kinds of computer networks.Metropolitan area networks (MAN). Computer and Network Examples
Picture: Metropolitan area networks (MAN). Computer and Network Examples
Related Solution:

Business Process Flow Diagram →

Business Process Flow Diagram is a graphical presentation of business processes and process flows. It is one of the main tool of business analysis and business process re-engineering that lets identify and easy understand process flows within organization. ConceptDraw DIAGRAM extended with Business Process Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park is a powerful software which lets easy design Business Process Flow Diagram of any complexity.Business Process Flow Diagram *
Picture: Business Process Flow Diagram
Related Solution:
ConceptDraw
DIAGRAM 14