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Block diagram - Gap model of service quality

"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park. Read more
Block diagram
Block diagram, block diagram,

Quality visualization in your company

Using ConceptDraw quality mind maps is a perfect addition to quality visualization in your company. Read more

Quality Mind Maps

ConceptDraw map templates are great starting points to identify, track, and address quality initiatives in your organization. Read more

The best Quality Mind Maps software

ConceptDraw MindMap is the best Quality mind mapping software. It lets you easily identify the critical points during a conference call. Read more

TQM Diagram, TQM,  Quality Diagram, Business Workflow Diagram, Business, Workflow, Diagram, Total Quality Management Diagrams, Timelines, Presentations, Meeting Agendas, Problem to be solved, solution park Quality

TQM Diagram, TQM,  Quality Diagram, Business Workflow Diagram, Business, Workflow, Diagram, Total Quality Management Diagrams, Timelines, Presentations, Meeting Agendas, Problem to be solved, solution park
This solution extends ConceptDraw PRO v9 and ConceptDraw MINDMAP v7 with Quality Management Diagrams (Total Quality Management Diagrams, Timelines, Workflows, Value Stream Maps) and Mind Maps (Presentations, Meeting Agendas, Problem to be solved). Read more

quality management mind map, quality management mindmap Quality Mind Map

quality management mind map, quality management mindmap
This solution extends ConceptDraw MINDMAP software with Quality Management Mind Maps (Presentations, Meeting Agendas, Problem to be solved). Read more

Mind Maps at work for Quality Managers

ConceptDraw MINDMAP preserves total quality management and helps bring out the best in your products and services. Read more

Steel Presentation

The presentation clearly shows the attractiveness of the project, product or service, its strengths, the irrefutable advantages and compelling arguments. The success of presentation depends on the competent combination of text with high-quality visual design. It is recommended to represent a moderate amount of text and supplement it by attractive and stylish images, photos, graphs and diagrams. However, they do not necessarily have to be bright, in some cases vice versa is appropriate to withstand a discreet, strict and business steel style, especially when you need that design of presentation did not distract from the main content of the project. The background should have the soothing color shade, which will not prevent to perception of information, and the font should to be large and clear, without unnecessary fanciful elements. ConceptDraw MINDMAP software lets create attractive Mind Maps and ConcepDraw PRO software helps design professional-looking diagrams, infographics and illustrations, that you can then output in one click to MS Power Point presentation. Create quickly and easily the most informative and memorable presentations with ConceptDraw Office applications. Read more

Quality Criteria MindMap

Quality Management Mind Maps - Presentations, Meeting Agendas, Problem will be solved. The visual form of mind maps is helpful in all stages of quality management, from describing problem to describing and documenting a decision. Read more

Block Diagram Creator

A block diagram is a diagram of a system in which the principal parts or functions are represented by blocks connected by lines that show the relationships of the blocks. ConceptDraw PRO diagramming and vector drawing software extended with Block Diagrams Solution from the "Diagrams" Area is a powerful Block Diagram Creator. Read more

Competitor Analysis

Competitor analysis is a first and obligatory step in elaboration the proper corporate marketing strategy and creating sustainable competitive advantage. Use powerful opportunities of numerous solutions from ConceptDraw Solution Park for designing illustrative diagrams, charts, matrices which are necessary for effective competitor analysis. Read more

Process Flowchart

The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools. Read more
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

Total Quality Management Definition

The Total Quality Management Diagram solution helps you and your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software. Read more

Organizational Structure Total Quality Management

The Total Quality Management Diagram solution helps you and your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software. Read more

Mind Map - Quality Structure

ConceptDraw MINDMAP v7 is a good way to describe visual instructions on any quality process. Read more