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Block diagram - Gap model of service quality

"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park. Read more
Block diagram
Block diagram, block diagram,
"Decision-making can be regarded as the cognitive process resulting in the selection of a belief and/or a course of action among several alternative possibilities. Every decision-making process produces a final choice that may or may not prompt action. ...
Decision-making can also be regarded as a problem-solving activity terminated by a solution deemed to be satisfactory. It is, therefore, a reasoning or emotional process which can be rational or irrational and can be based on explicit assumptions or tacit assumptions. Most decisions are followed by some form of cost-benefit analysis. Rational choice theory encompasses the notion that people try to maximize benefits while minimizing costs.
Some have argued that most decisions are made unconsciously, if not involuntarily. Jim Nightingale, author of Think Smart – Act Smart, states that "we simply decide without thinking much about the decision process. ...
A major part of decision-making involves the analysis of a finite set of alternatives described in terms of evaluative criteria. Information overload occurs when there is a substantial gap between the capacity of information and the ways in which people may or can adapt."" [Decision-making. Wikipedia]
The block diagram example "Customer decision making" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park. Read more
Block diagram
Block diagram, block diagram,

Business diagrams & Org Charts with ConceptDraw PRO

The business diagrams are in great demand, they describe the business processes, business tasks and activities which are executed to achieve specific organizational and business goals, increase productivity, reduce costs and errors. They let research and better understand the business processes. ConceptDraw PRO is a powerful professional cross-platform business graphics and business flowcharting tool which contains hundreds of built-in collections of task-specific vector stencils and templates. They will help you to visualize and structure information, create various Business flowcharts, maps and diagrams with minimal efforts, and add them to your documents and presentations to make them successful. Among them are Data flow diagrams, Organization charts, Business process workflow diagrams, Audit flowcharts, Cause and Effect diagrams, IDEF business process diagrams, Cross-functional flowcharts, PERT charts, Timeline diagrams, Calendars, Marketing diagrams, Pyramids, Target diagrams, Venn diagrams, Comparison charts, Analysis charts, Dashboards, and many more. Being a cross-platform application, ConceptDraw PRO is very secure, handy, free of bloatware and one of the best alternatives to Visio for Mac users. Read more
Draw Business Process Diagrams
Draw Business Process Diagrams

Process Flowchart

The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools. Read more
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

Flow chart Example. Warehouse Flowchart

Warehouse Flowcharts are various diagrams that describe the warehousing and inventory management processes on the warehouses. Typical purposes of Warehouse Flowcharts are evaluating warehouse performance, measuring efficiency of customer service and organizational performance. This type of Workflow diagrams can be used for identifying any disconnection between business activities and business objectives. They are effectively used by warehouse-related people and organizations, manufacturers, wholesalers, exporters, importers, transporters, and others. Standard Warehousing process flow diagram and standard Workflow diagram are used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw PRO vector graphic software extended with Flowcharts solution to design your own professional-looking Workflow diagrams and Flowcharts of any types, including the Warehouse flowchart, Process flow diagrams which depict in details all steps of Warehouse packages flow. Microsoft Visio, designed for Windows users, can’t be opened directly on Mac. But fortunately, there are several Visio alternatives for Mac which will help Mac users to work Visio files. With ConceptDraw PRO, you may open, edit and save files in Visio format. Read more
ConceptDraw Arrows10 Technology
ConceptDraw Arrows10 Technology

Types of Flowchart - Overview

When designing a process or an instruction in clear and understandable way, you should consider creating a flowchart. You can avoid spending a lot of time understanding complex concepts as they get clear with different diagrams. The flowcharts are very popular diagram type, they are useful at different fields from the description business processes to the presentation of cooking recipes. Basic Flowchart, Business Process Modeling Diagram, Process Flowchart, Cross Functional Flowchart, Procedure Flowchart, Data Flow Diagram, IDEF Flowchart, SDL Diagram, Workflow Diagram, Document Flowchart, Program Flowchart, Value Stream Map, System Flowchart, Highlight Flowchart, Sales Flowchart are the main types flowchart. The ConceptDraw PRO is one of the professional applications which has great advantages and using which you can create different types of Flowcharts easy and fast. Try to draw an illustrative and comprehensible diagram in ConceptDraw PRO describing the processes instead of writing complex long text and make sure how it is convenient. Visio is expensive, and if you use it in a team environment, these costs are compounded. ConceptDraw PRO is an affordable alternative to Visio and luckily, it comes with a team plan. ConceptDraw PRO can import and export Visio files, so Mac users can collaborate with PC users stuck on Microsoft's software. Read more
How to Simplify Flow Charting
How to Simplify Flow Charting

Business Processes description with ConceptDraw PRO

Business Processes description with ConceptDraw. Business-processes it allows to describe functional blocks, for example production and marketing. ConceptDraw lets creation of business processes description using IDEF0 and IDEF2 methods. Read more