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Total Quality Management TQM Diagrams

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Total Quality Management Diagrams solution extends ConceptDraw PRO software with samples, templates and vector stencils library for drawing the TQM flowcharts. Read more
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"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park. Read more
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Network Diagram Software (PRO)

Network Diagrams are used to visually represent the network architecture, to illustrate the network structure, how the computers and other elements of the network are connected each other using a variety of network symbols, clipart and connection lines. They are incredibly useful on the stages of projecting computer network, of its construction and exploitation. Professionally designed and accurate Network Diagrams are equally convenient for computer engineers and users. You can construct them by hand on the paper or use special network diagramming software, such as ConceptDraw PRO. Having at disposal the powerful network diagramming tools of Computer Network Diagrams solution included to ConceptDraw Solution Park, you can succeed in drawing various types of Computer Network Diagrams, among them Network Communication Plans, Logical Network Diagrams, Network Topology Diagrams, LAN and WAN Diagrams, Network Floor Plan Layouts, Computer Network System Diagrams, Web-based Network Diagrams, Wireless Network Diagrams, Cisco Network Diagram, and others. Read more