Made with
ConceptDraw
DIAGRAM 15

Total Quality Management Value

“Total Quality Management” or “TQM” is a term, that consists of all the organization-wide efforts for installing and making the appropriate climate for each of the organizations to improve their ability to deliver only high quality products as well as services to their customers. After the period, when the developed countries of Western Europe as well as North America had problems in their economy, because of having so many competitors from Japan, they had to manage to continue their work producing the high quality products at a competitive price. In this period, the United Kingdom for the first time in a long period after the start of the Industrial Revolution, became a net importer of the finished goods and the United States undertook their own soul-searching. Companies in the early 1980s began re-examining the quality control techniques, which were invented during the last 50 years, using those previously developed techniques, which had been so successfully employed by the Japanese.

In the spring of 1984 some of the civilian researchers in the United States of America were asked to assess the statistical process control and so to give recommendations on how to apply the offered approaches for improving the Navy's operational effectiveness in the USA. The given recommendation was to adopt the teachings of Edward Deming and so in 1985 the Navy branded this effort as "Total Quality Management". From the Navy, “Total Quality Management” spread throughout the United States Federal Government, resulting in the creation of the Malcolm Baldrige National Quality Award in August 1987, the creation of the “Federal Quality Institute” in June 1988 and the adoption of “Total Quality Management” by the government as well as the armed forces, such as the United States Coast Guard, the United States Department of Defence and the United Army.

The “Total Quality Management” principles can be used not only as the means to recapture the market share from the Japanese people, but also to help remain competitive while the bidding for contracts from the Federal Government. The "total quality" requires to involve the suppliers (not only employees) in the process of improvement efforts creation. There is no set definition about what “Total Quality Management” truly is and what exact actions it requires from the companies and the organizations, but a review of the original United States Navy effort gives an understanding of what is involved in the term of “Total Quality Management”.

The key concepts in the “Total Quality Management” effort include the statements, that the quality is defined by the customers' requirements, the increased quality comes from systematic analysis and improvement of work processes, the top management has direct responsibility for quality improvement and that the quality improvement is a continuous effort and conducted throughout the organization.

The Navy used the special techniques and tools, such as the so-called “PDCA” cycle to drive issues to resolution, the ad hoc cross-functional teams (which are similar to and can remind of the so-called “quality circles”) are responsible for addressing immediate process issues, that all of the standing cross-functional teams are also responsible for the processes improvement over the long term, that active management participation through steering committees, the use of so-called “Seven Basic Tools of Quality” for analysing the quality-related issues has to be applied within the “Total Quality Management”.

The mentioned above “Seven Basic Tools of Quality” is a fixed set of graphical techniques, which can be identified as being most helpful in so-called “troubleshooting” issues. This term is related to another term – “quality” and it’s well known among those who deal within the “Total Quality Management”. These tools are called “basic” for a reason of them being suitable for people with a little formal training in statistics. Also they are called “basic”, because they can be used for the purpose of solving the vast majority of quality-related issues. These “Seven Basic Tools of Quality” are: “Check sheet”, “Control Chart”, “Histogram”, “Cause-and-effect diagram”, “Pareto chart”, “Scatter diagram” and “Stratification”.

In 1950 companies that had set about training their workforces in the quality control (the statistical quality control) found, that the complexity of the subject intimidated the vast majority of their workers and scaled back training for focusing primarily on the simpler methods, which suffice for most quality-related issues. So these “Seven Basic Tools” can be put in contrast to more advanced statistical methods. The other methods include “survey sampling”, “acceptance sampling”, “statistical hypothesis testing”, “multivariate analysis”, “design of experiments” and other methods, which were developed in the field of operations research. Also these “Seven Basic Tools of Quality” was referenced by the “Project Management Institute” in a so-called “Guide to the project management body of knowledge”. They were given as an example of the general useful tools for controlling project quality and planning project quality.

The “Total quality management” includes all together eight main elements, which are “focusing on the customers”, “total employee involvement”, “process-centred”, “integrated system”, “strategic and systematic”, “continual improvement”, “fact-based decision making” and “communications” approaches. These, described above elements, are essential in “Total Quality Management” and many companies define them as the core principles and values, which these companies have to take into consideration as the “Total quality management” contains enterprise-wide tools for implementing and making durable the atmosphere, in which an organization infinitely improves its ability to deliver the high-quality products as well services to its customers.

The “Total Quality Management” solution is the one among other solutions, which you can find in ConceptDraw STORE to use while working in ConceptDraw DIAGRAM and which can help you and your organization display your business and industrial processes using mind maps and making “Total Quality Management” diagrams, and so to demonstrate the quality control in a visual manner.

Total Quality Management Value *

Pic.1 Fishbone diagram 4M: Production process.

In the total quality management (TQM) fishbone diagram (Ishikawa diagram, herringbone diagrams, cause-and-effect diagrams, Fishikawa) represents factors (reasons) which influence on quality coefficient of the final result of the concerned process. The main factors are 4M:

  • Men
  • Methods
  • Materials
  • Machines

These main factors are subdivided into smaller. The degree of the detailed elaboration is defined only by factors significance and planner’s tasks. With the help of Ishikawa diagram it is possible to show visually all factors which influence on the quality coefficient, sort them out and show their interrelation.




See also Samples:

TEN RELATED HOW TO's:

Ishikawa Diagram →

In almost every sphere of life and work the people time to time are faced with the fact that on their way there are certain obstacles and problems. But it is not always possible to identify the true cause of particular problem. To understand the basic causes of problems and eliminate them, it is convenient to use the chart of Kaoru Ishikawa - the technique specially designed for this. ConceptDraw DIAGRAM diagramming and vector drawing software extended with Fishbone Diagrams solution from the Management area can help you with construction the Fishbone Diagram also known as Ishikawa Diagram. Ishikawa Diagram shows factors of Equipment, Process, People, Materials, Environment and Management, all affecting the overall problem in one drawing for the further analysis. It is a well effective way to analyze the business problems you must identify and solve.Ishikawa Diagram *
Picture: Ishikawa Diagram
Related Solution:

Create TQM Flowcharts for Mac →

The Total Quality Management Diagram solution helps your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.Create TQM Flowcharts for Mac *
Picture: Create TQM Flowcharts for Mac
Related Solution:

EPC for Business Process Improvement →

ConceptDraw DIAGRAM - software that reduces the time needed to create a business process model. ConceptDraw DIAGRAM for making EPC diagrams provides business improvement. The Event-driven Process Chain ( EPC ) Diagrams allows reach improvement throughout an organisation.EPC  for Business Process Improvement *
Picture: EPC for Business Process Improvement
Related Solution:

ERD Symbols and Meanings →

A database is a data collection, structured into some conceptual model. Two most common approaches of developing data models are UML diagrams and ER-model diagrams. There are several notations of entity-relationship diagram symbols and their meaning is slightly different. Crow’s Foot notation is quite descriptive and easy to understand, meanwhile, the Chen notation is great for conceptual modeling. An entity relationship diagrams look very simple to a flowcharts. The main difference is the symbols provided by specific ERD notations. There are several models applied in entity-relationship diagrams: conceptual, logical and physical. Creating an entity relationship diagram requires using a specific notation. There are five main components of common ERD notations: Entities, Actions, Attributes, Cardinality and Connections. The two of notations most widely used for creating ERD are Chen notation and Crow foot notation. By the way, the Crow foot notation originates from the Chen notation - it is an adapted version of the Chen notation.ERD Symbols and Meanings
Picture: ERD Symbols and Meanings
Related Solution:

Swim Lane Diagrams →

Job duties in small companies are usually spread randomly among workers, causing lots of problems and misunderstanding. One of the ways to restore order in business processing is to create a cross-functional flowchart with swim lanes that would represent every step in production system. Another advantage of using swim lanes flowchart is that it represents not only processes, but people responsible for them. Swim lane diagram is a kind of a process flow diagram. Its special feature is that it joins the features of process flow diagrams with organizational charts. Thus, a swim lane diagram display a participant of the business process in a conjunction with general flow of the business system. A swim lane diagram is looks similar to a swimming pool's lanes. Lanes can be horizontal and vertical. The lanes are pointed out relatively to resource name, which is assigned on implementation of the given part of the business process. ConceptDraw Business Process Mapping solution delivers the ability to design develop swim lanes flowcharts using the vector graphic objects of Swim Lanes library.Swim Lane Diagrams *
Picture: Swim Lane Diagrams
Related Solution:

Process Flow Chart →

A Process Flow Chart is a type of flowchart which is mostly used in industrial, chemical and process engineering for illustrating high-level processes, major plant processes and not shows minor details. ConceptDraw DIAGRAM diagramming and vector drawing software extended with Flowcharts Solution from the "Diagrams" Area of ConceptDraw Solution Park is the best way to create Process Flow Chart and other types of flowcharts.Process Flow Chart *
Picture: Process Flow Chart
Related Solution:

Matrix Organization Structure →

Matrix organizational structure is one of the main forms of structures which is actively used by organizations to carry forth the functions of a company visually and effectively. Now we have ConceptDraw DIAGRAM diagramming and vector drawing software extended with 25 Typical Orgcharts solution from the Management area of ConceptDraw Solution Park which will help easy represent matrix organizational structure of any degree of complexity.Matrix Organization Structure *
Picture: Matrix Organization Structure
Related Solution:

Account Flowchart Stockbridge System. Flowchart Examples →

Create your own flow charts of data processing systems using the ConceptDraw DIAGRAM diagramming and vector drawing software extended with the Cross-Functional Flowcharts solution from the Business Processes area of ConceptDraw Solution Park. This is a flowchart of a data processing system combining manual and computerized processing to handle accounts receivable, billing, and general ledger.Account Flowchart Stockbridge System. <br>Flowchart Examples *
Picture: Account Flowchart Stockbridge System. Flowchart Examples
Related Solution:

Lean Six Sigma Diagram Software →

Lean Six Sigma (LSS) is a well-known in all over the world methodology of quality improvement and business perfection. ConceptDraw DIAGRAM diagramming and vector drawing software is a powerful Lean Six Sigma Diagram Software thanks to the included Value Stream Mapping solution from the Quality Management Area of ConceptDraw Solution Park.Lean Six Sigma Diagram Software *
Picture: Lean Six Sigma Diagram Software
Related Solution:

Process Flow Diagram Symbols →

Chemical and Process Engineering solution contains variety predesigned process flow diagram elements relating to instrumentation, containers, piping and distribution necessary for chemical engineering, and can be used to map out chemical processes or easy creating various Chemical and Process Flow Diagrams in ConceptDraw DIAGRAM.Process Flow Diagram Symbols
Picture: Process Flow Diagram Symbols
Related Solution:
ConceptDraw
DIAGRAM 15