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Management Tools — Total Quality Management

The 9 common TQM practices include:
1) cross-functional product design
2) process management
3) supplier quality management
4) customer involvement
5) information and feedback
6) committed leadership
7) strategic planning
8) cross-functional training
9) employee involvement.
[Cua, K. O., K. E. McKone, and R. G. Schroeder. 2001. Relationships between implementation of TQM, JIT, and TPM and manufacturing performance. Journal of Operations Management 19 (6) 675-694.]

Management Tools — Total Quality Management *

Pic.1 TQM diagram template.

This template of TQM Diagram is contained in the "Total Quality Management (TQM) Diagrams" solution located in the ConceptDraw Solution Park. It helps you to draw TQM diagrams using ConceptDraw DIAGRAM diagramming software quickly and easily.

This TQM flowchart template explains the meanings of the TQM design elements.




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