Products Solutions Samples Buy
✕
This site uses cookies. By continuing to browse the ConceptDraw site you are agreeing to our Use of Site Cookies.
"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
Block diagram, block diagram,
Used Solutions

Context Diagram Template

This template shows the Context Diagram. It was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the Block Diagrams Solution from the “Diagrams” area of ConceptDraw Solution Park.
The context diagram graphically identifies the system. external factors, and relations between them. It’s a high level view of the system. The context diagrams are widely used in software engineering and systems engineering for designing the systems that process the information.

histogram, flow chart, pareto chart, fishbone diagram, quality control Seven Basic Tools of Quality

histogram, flow chart, pareto chart, fishbone diagram, quality control
Manage quality control in the workplace, using fishbone diagrams, flowcharts, Pareto charts and histograms, provided by the Seven Basic Tools of Quality solution.

Making Diagrams Has Never Been Easier

The innovative ConceptDraw DIAGRAM is a powerful drawing tool that changes the way diagrams are produced. While making diagrams has never been easier. This is more than enough versatility to draw any type of diagram with any degree of complexity.

Flowchart Software

Flowchart is widely used in business, education and economic presentations to help the audience visualize the content better, or to find flaws in a process flow diagrams. Flowcharts are particularly useful for displaying how a process currently flow or could ideally function. Flowcharts can help you see whether the steps of a process are logical, uncover problems or miscommunications, define the boundaries of a process, and develop a common base of knowledge about a process.

ConceptDraw DIAGRAM flowchart software will help to quickly create new flowcharts, workflow, NS Diagram, BPMN Diagram, Cross-functional flowcharts, data flow diagrams and highlight flowcharts.

Feature-rich flowchart maker, free thousand flowchart examples and templates and colored symbols that will allow you to create professional looking flowcharts simply.

ConceptDraw DIAGRAM supports macOS and Windows.
How to Build a Flowchart
How to Build a Flowchart

workflow diagram software, workflow patterns Workflow Diagrams

workflow diagram software, workflow patterns
Workflow Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates and vector stencils library for drawing the work process flowcharts.

ConceptDraw Arrows10 Technology

Auto-connection mode - This is more than enough versatility to draw any type of diagram with any degree of complexity.

How should diagramming software work? Is it possible to develop a diagram as quickly as the ideas come to you? The innovative Auto-connection mode is what you need to start draw.

Examples Flowchart

ConceptDraw DIAGRAM diagramming and vector drawing software provides the unique Flowcharts Solution from the "Diagrams" Area of ConceptDraw Solution Park with variety of vector objects libraries and collection of examples Flowchart. Each example flowchart included in Flowcharts solution is a real help in drawing process, it can be the good base or perfect source of inspiration.

Business Tools Perceptual Mapping

This sample shows the Perceptual map. It was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the Matrices Solution from the Marketing area of ConceptDraw Solution Park.
Perception Mapping helps organizations measure and transform all aspects of their business, people and culture. Perception Mapping allows to represent the complex relationships graphically, helps identify potential problems of the organization and make the best decisions.

Workflow Diagram Examples

ConceptDraw DIAGRAM - workflow software extended with the Workflow Diagram solution provides a complete set of samples, templates and features help you to draw diagrams faster. A workflow software you use for drawing workflow diagrams and business process flow diagrams should provide a wide set of examples allows you get closer with workflow diagrams, learn symbols meaning, find appropriate layout and design, and then start drawing your own workflow diagram masterfully. Workflow diagrams used for orchestrating organizational processes between company departments and humans, so critical process diagrams used to train many people to interact must be clear and professional to convey an idea from a view. Thats a reason we created a lot workflow symbols and workflow icons collected them into special Workflow Diagram solution in ConceptDraw Solution Park.

marketing matrix diagram, marketing matrices, positioning map Matrices

marketing matrix diagram, marketing matrices, positioning map
This solution extends ConceptDraw DIAGRAM software with samples, templates and library of design elements for drawing the business matrix diagrams.

Workflow Diagram Software Mac

ConceptDraw DIAGRAM software is the best Mac software for drawing workflow diagrams. Its rich set of samples and templates, and specific features to draw diagrams faster make this software as comfortable as possible for drawing workflow diagrams.
Use the ConceptDraw DIAGRAM professional Mac OS X software for drawing workflow diagram. The Workflow Diagrams solution with its libraries and templates set make the possibility to identify resources that are required for work goal implementation. The process flow diagram identify flow which occurs as network of process dependencies, organizational decisions and interactions between departments. Usually workflow diagrams show business participants actions that carry product or service to the final destination, the consumer.

Competitor Analysis

Competitor Analysis
Competitor analysis is a first and obligatory step in elaboration the proper corporate marketing strategy and creating sustainable competitive advantage. Use powerful opportunities of numerous solutions from ConceptDraw Solution Park for designing illustrative diagrams, charts, matrices which are necessary for effective competitor analysis.

basic floor plans, building plans, architectural layouts, design sketches, drafts, blueprints, schematics Basic Floor Plans

basic floor plans, building plans, architectural layouts, design sketches, drafts, blueprints, schematics
Detailed floor plan is the basis of any building project, whether a home, office, business center, restaurant, shop store, or any other building or premise. Basic Floor Plans solution is a perfect tool to visualize your creative projects, architectural and floor plans ideas.

Mind Maps for Business - SWOT Analysis

ConceptDraw SWOT analysis software is a strategic planning method used to evaluate the Strengths, Weaknesses, Opportunities, and Threats facing a project or business.