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Block diagram - Gap model of service quality

"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park. Read more
Block diagram
Block diagram, block diagram,

Process Flowchart

The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools. Read more
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

Block Diagram Creator

A block diagram is a diagram of a system in which the principal parts or functions are represented by blocks connected by lines that show the relationships of the blocks. ConceptDraw PRO diagramming and vector drawing software extended with Block Diagrams Solution from the "Diagrams" Area is a powerful Block Diagram Creator. Read more

block diagram, function blocks Block Diagrams

block diagram, function blocks
Block diagrams solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils for drawing the block diagrams. Read more

quality management mind map, quality management mindmap Quality Mind Map

quality management mind map, quality management mindmap
This solution extends ConceptDraw MINDMAP software with Quality Management Mind Maps (Presentations, Meeting Agendas, Problem to be solved). Read more

fishbone diagram, Ishikawa diagram, cause and effect analysis Fishbone Diagram

fishbone diagram, Ishikawa diagram, cause and effect analysis
Fishbone Diagrams solution extends ConceptDraw PRO software with templates, samples and library of vector stencils for drawing the Ishikawa diagrams for cause and effect analysis. Read more

Competitor Analysis

Competitor analysis is a first and obligatory step in elaboration the proper corporate marketing strategy and creating sustainable competitive advantage. Use powerful opportunities of numerous solutions from ConceptDraw Solution Park for designing illustrative diagrams, charts, matrices which are necessary for effective competitor analysis. Read more

Total Quality Management Value

The Total quality management (TQM) is an enterprise-wide method of continuous quality improvement of all organizational processes, including the enhancement of ability to deliver high-quality products and services to the customers. The TQM includes eight main elements, which have great value: customer-focused, process-centered, total employee involvement, integrated system, continual improvement, strategic and systematic approach, fact-based decision making, communications. ConceptDraw PRO diagramming and vector drawing software offers the Total Quality Management Diagram solution with effective drawing tools, predesigned vector elements, samples and templates that help easy design the Total Quality Management diagrams, TQM flowcharts and Mind Maps widely used in quality management projects to visualize the business processes and industrial processes for your organization, to demonstrate the quality control step-by-step in a visual manner, to compare visually the ideal and real stages of processes. Read more

Quality Mind Maps

ConceptDraw map templates are great starting points to identify, track, and address quality initiatives in your organization. Read more

TQM Diagram Tool

The Total Quality Management Diagram solution helps you and your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software. Read more

TQM Diagram, TQM,  Quality Diagram, Business Workflow Diagram, Business, Workflow, Diagram, Total Quality Management Diagrams, Timelines, Presentations, Meeting Agendas, Problem to be solved, solution park Quality

TQM Diagram, TQM,  Quality Diagram, Business Workflow Diagram, Business, Workflow, Diagram, Total Quality Management Diagrams, Timelines, Presentations, Meeting Agendas, Problem to be solved, solution park
This solution extends ConceptDraw PRO v9 and ConceptDraw MINDMAP v7 with Quality Management Diagrams (Total Quality Management Diagrams, Timelines, Workflows, Value Stream Maps) and Mind Maps (Presentations, Meeting Agendas, Problem to be solved). Read more

Quality visualization in your company

Using ConceptDraw quality mind maps is a perfect addition to quality visualization in your company. Read more

Types of Flowchart - Overview

When designing a process or an instruction in clear and understandable way, you should consider creating a flowchart. You can avoid spending a lot of time understanding complex concepts as they get clear with different diagrams. The flowcharts are very popular diagram type, they are useful at different fields from the description business processes to the presentation of cooking recipes. Basic Flowchart, Business Process Modeling Diagram, Process Flowchart, Cross Functional Flowchart, Procedure Flowchart, Data Flow Diagram, IDEF Flowchart, SDL Diagram, Workflow Diagram, Document Flowchart, Program Flowchart, Value Stream Map, System Flowchart, Highlight Flowchart, Sales Flowchart are the main types flowchart. The ConceptDraw PRO is one of the professional applications which has great advantages and using which you can create different types of Flowcharts easy and fast. Try to draw an illustrative and comprehensible diagram in ConceptDraw PRO describing the processes instead of writing complex long text and make sure how it is convenient. Visio is expensive, and if you use it in a team environment, these costs are compounded. ConceptDraw PRO is an affordable alternative to Visio and luckily, it comes with a team plan. ConceptDraw PRO can import and export Visio files, so Mac users can collaborate with PC users stuck on Microsoft's software. Read more
How to Simplify Flow Charting
How to Simplify Flow Charting

Pyramid Diagram

The representation of data in a hierarchical or pyramid-like form is one of the most effective and illustrative ways of structuring the data, information, ideas in different fields, among them marketing, management, business, finances, sales, consulting, media, and some others. Pyramid Diagram perfectly suits for this goal, especially if we talk about the representing some marketing strategies, information systems, social strategies. Pyramid Diagram looks like a triangle or reversed triangle that is divided visually on several layers. Each layer can be colored with its own color, this lets visually highlight important moments. ConceptDraw PRO diagramming and vector graphics software extended with Pyramid Diagrams solution from the Marketing area provides powerful drawing tools, templates, samples, and built-in vector pyramid objects, thus all required tools for equally easy drawing Three level pyramid diagram, Four level pyramid model, Five level pyramid, etc., at this your Pyramid diagrams can have 2D or 3D view as you like. Read more

Pyramid Diagram

The Project Management Triangle Diagram depicts three main constraints of any project: scope, time and cost. Projects have to comply with the specified scope, projects should be finished in time and projects need to consume the budget. Each of the constraints represents one side of the triangle, and any change in budget or timing or scope affects the entire diagram. This diagram was made using ConceptDraw Office suite including best marketing project management software extended with collection of tools for creative project management software and project management reporting software symbols. Read more