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Customer types matrix

This customer types matrix diagram distribute customers into four categories depending of two criteria: 1) desired degree of proximity between customers and suppliers, and 2) types of relations that expect customers.
One time customers have short-term relations with suppliers and characterized by distance in relations with them.
Loyal customers have long-term relations with suppliers and characterized by distance in relations with them.
Customers who exploit relationships have short-term relations with suppliers and characterized by proximity in relations with them.
Relationship seekers have long-term relations with suppliers and characterized by proximity in relations with them.
This customer types matrix diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Matrices solution from the Marketing area of ConceptDraw Solution Park. Read more
Customer types diagram
Customer types diagram, four-quadrant matrix,
Used Solutions

PROBLEM ANALYSIS. Relations Diagram

Use the Relations Diagram to create a relations factors map and to identify which factors are “drivers” and “indicators”. This diagram identifies causal relationships and determine what factors are causes or effects. ConceptDraw Office suite is a software for relation diagram making. Read more
7MP Tools
7MP Tools

Relationships Analysis

Relationships Analysis. Relations Diagram - factors analysis, factors relations. Create Relations Diagram with ConceptDraw PRO. The Seven Management and Planning Tools is a tool for Interaction diagram drawing. This diagram identifies causal relationships. Determine what factors are causes and which factors are effects. Interaction diagram helps establish KPIs to monitor changes and the effectiveness of corrective actions in resolving the problem. Read more

PROBLEM ANALYSIS. Prioritization Matrix

ConceptDraw Office suite is a software for Prioritization Matrix diagram making. This diagram ranks the drivers’ factors to determine priority. It identifies the factors of the first priority for analysis of possible corrective actions. It assesses the weight of each factor for each criterion and specifies it in the Prioritization Matrix. The total sum of weights for a factor’s criteria indicates its priority. Read more
7MP Tools
7MP Tools

Affinity Diagram

The Affinity Diagram, also known as a KJ diagram, is a business tool invented for organization the large quantity of ideas and data. It is a part of Seven Management and Planning Tools, it is usually used right after brainstorming to sort large numbers of ideas into the corresponding groups. The Affinity Diagram helps to represent in a better way the structure of large and complex factors which influence on a problem, divides these factors into the smaller and simpler structures, and helps team members to see the patterns and identify possible solutions to problems they have. The diagrams of this type don't show the causal relationships between the factors, but they are designed to prepare the data for holding further analysis of the cause-effect relationships. Another area of Affinity Diagram usage is contextual inquiry as a way to sort observations and notes from field interviews, support call logs, open-ended survey responses organizing, etc. ConceptDraw MINDMAP software offers you the tools for easy holding brainstorming, generation ideas and creation MINDMAP Affinity Diagram. Read more

Affinity Diagram

The affinity diagram is a business tool used to organize ideas and data. It is one of the Seven Management and Planning Tools. But how design the Affinity Diagram quick and easy? ConceptDraw PRO diagramming and vector drawing software offers the Seven Management and Planning Tools Solution from the Management Area. Read more

Decision Making

Decision Making - ConceptDraw Office suite provides visual tools that are given support on the stage of the decision making. The Seven Management and Planning Tools is a set for such diagrams: Affinity Diagram, Relations Diagram, Prioritization Matrix, Root Cause Tree Diagram, Involvement Matrix, PERT Chart, Risk Diagram (PDPC). Read more

Risk Positioning Diagram

Risk Positioning Diagram - This sample was created in ConceptDraw PRO diagramming and vector drawing software using the Seven Management and Planning Tools Solution from the Business Productivity area of ConceptDraw Solution Park. This sample shows the Risk positioning diagram. There are visually displayed problems and solutions near them. You can view and analyze the causations and solutions. Read more

Authority Matrix Diagram Software

You need to draw Authority Matrix Diagram quick and easy? Design it with ConceptDraw PRO! ConceptDraw PRO extended with Seven Management and Planning Tools solution from the Management Area is the best Authority Matrix Diagram Software. Read more

Affinity Diagram Software

Affinity Diagram Software - ConceptDraw PRO is a powerful diagramming and vector drawing software that allows quick, easy and effective create the Affinity Diagrams. Seven Management and Planning Tools solution from the Business Productivity area of ConceptDraw Solution Park provides templates, samples and ready-to-use vector stencils that will help you design the professional looking Affinity Diagrams in a few moments. Read more