Block diagram - Gap model of service quality

"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.

Block diagram

Used Solutions

What is a Diagram >

Block Diagrams

Cloud Computing Architecture Diagrams

For documenting the Cloud Computing Architecture with a goal to facilitate the communication between stakeholders are successfully used the Cloud Computing Architecture diagrams. It is convenient and easy to draw various Cloud Computing Architecture diagrams in ConceptDraw PRO software with help of tools of the Cloud Computing Diagrams Solution from the Computer and Networks Area of ConceptDraw Solution Park.

Process Flowchart

ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.

How To Create a Process Flow Chart (business process modelling techniques)

Taxi Service Data Flow Diagram DFD Example

This sample shows the Data Flow Diagram of the Taxi Service and interactions between the Clients, Operators and Divers, as well as Orders and Reports databases.

Six Markets Model Chart Template

This template shows the Six Markets Model Chart and was included in Marketing Diagrams Solution. It is available from ConceptDraw STORE and can be used as the base for creating your own marketing diagrams.

UML Diagram Types List

UML class diagram of the AbstractFactory pattern

Two types of diagrams are used in UML: Structure Diagrams and Behavior Diagrams. Behavior Diagrams represent the processes proceeding in a modeled environment. Structure Diagrams represent the elements that compose the system.

Competitor Analysis

Competitor analysis is a first and obligatory step in elaboration the proper corporate marketing strategy and creating sustainable competitive advantage. Use powerful opportunities of numerous solutions from ConceptDraw Solution Park for designing illustrative diagrams, charts, matrices which are necessary for effective competitor analysis.

Workflow Diagram Software

Workflow chart - Taxi service, taxi workflow diagram, taxi ordering process flow diagram

ConceptDraw PRO is workflow diagram software enhanced by numerous extentions from ConceptDraw Solution Park. It inludes many professional workflow diagrams, examples and ready to use workflow diagram and workflow symbols. Workflow symbol collections include symbols for Processes, Planning, Scheduling, Flow Control, In-Transit Process Visibility.

The best workflow diagram software you may find is ConceptDraw PRO. ConceptDraw PRO is world-known diagramming software that works for both Windows and Mac OS X platforms. The software contains complete set of features allows to draw diagrams faster. ConceptDraw PRO extended with the Workflow Diagram solution provides additional libraries, templates and samples for drawing professional workflow diagrams.

Business Process Diagrams

Business Process Diagrams solution extends the ConceptDraw PRO BPM software with RapidDraw interface, templates, samples and numerous libraries based on the BPMN 1.2 and BPMN 2.0 standards, which give you the possibility to visualize equally easy simple and complex processes, to design business models, to quickly develop and document in details any business processes on the stages of project’s planning and implementation.

Types of Flowchart - Overview

Process flowchart sample - Human resource management process

When designing a process or an instruction in clear way, you should consider creating a flowchart. A Process Flow Diagram is the method. You can avoid wasting a lot of time understanding complex concepts as they get clear with different diagrams.

How to Simplify Flow Charting

Amazon Web Services Diagrams diagramming tool for architecture

3-Tier Auto-scalable Web Application Architecture

The AWS Architecture Diagrams solution includes icons, sample and templates for several Amazon Web Services products and resources, to be used when creating architecture diagrams. The icons are designed to be simple so that you can easily incorporate them in your diagrams and put them in your whitepapers, presentations, datasheets, posters or any technical material you like. Here you will find an official collection of AWS resources that will help you build great AWS Architecture diagrams.

Active Directory Diagrams

Active Directory Diagrams solution significantly extends the capabilities of ConceptDraw PRO software with special Active Directory samples, convenient template and libraries of Active Directory vector stencils, common icons of sites and services, icons of LDPA elements, which were developed to help you in planning and modelling network structures and network topologies, in designing excellently looking Active Directory diagrams, Active Directory Structure diagrams, and Active Directory Services diagram, which are perfect way to visualize detailed structures of Microsoft Windows networks, Active Directory Domain topology, Active Directory Site topology, Organizational Units (OU), and Exchange Server organization.

Pyramid Chart Examples

Seeking a solution for maximizing the efficiencies throughout the pyramid charts? ConceptDraw examples to help you create pyramid diagrams quickly.

Pyramid Diagram

The purchase or purchasing funnel is a consumer focused marketing model which illustrates the theoretical customer journey towards the purchase of a product or service.

Fishbone Diagrams

The Fishbone Diagrams solution extends ConceptDraw PRO v10 software with the ability to easily draw the Fishbone Diagrams (Ishikawa Diagrams) to clearly see the cause and effect analysis and also problem solving. The vector graphic diagrams produced using this solution can be used in whitepapers, presentations, datasheets, posters, and published technical material.

Download ConceptDraw PRO
Free 21 Trial for Mac and PC

Buy Now