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Store reporting flowchart

This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, web help, task list, shopping bag, phone message, opened letter, money, message, menu block, buttons, menu block, button, menu block, main menu block, end call, calendar, button, access denied,
HelpDesk

How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO

Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity. Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for. Read more

interactive voice response system, IVR Interactive Voice Response Diagrams

Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 with samples, templates and library of ready-to-use vector stencils to help create Interactive Voice Response (IVR) diagrams illustrating a work of interactive voice response system, Voice-over-Internet Protocol (VoIP) diagrams and Action VoIP diagrams with representing voice actors on them. Read more
interactive voice response system, IVR

Design Element: IVR for Network Diagrams

ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams. Read more

Interactive Voice Response Network Diagram

ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw PRO diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems. Read more

Data Flow Diagram (DFD)

A Data Flow Diagram (DFD) illustrates the flow of data through an information system, visualizes how the information is handled in terms of inputs and outputs, how the data enter to system and leave it. It is effective to use a Data Flow Diagram for creation the system's overview, to show the system's scope and boundaries. There are two different types of notations for DFDs: Yourdon-Coad and Gane-Sarson, which differ in visual representations for processes, data flow, data stores, external entities, etc. Thus, for example the processes are depicted as circles in Yourdon-Coad notation and as rounded squares in Gane-Sarson notation. Gane-Sarson notation is usually used for visualization information systems and Yourdon-Coad - for system analysis and design. The Data Flow Diagrams solution included to Software Development area of ConceptDraw Solution Park offers a lot of DFD templates, samples and examples, libraries of vector stencils for construction without efforts the DFDs according to both Gane-Sarson and Yourdon-Coad notations. Read more
This interactive voice response (IVR) diagram sample shows the Scheme of VoIP call with SIM box and gateway. It was designed on the base of the Wikimedia Commons file: Scheme of VoIP call with Sim box.png. [commons.wikimedia.org/wiki/File:Scheme_of_VoIP_call_with_Sim_box.png]
This file is licensed under the Creative Commons Attribution-Share Alike 4.0 International license. [creativecommons.org/licenses/by-sa/4.0/deed.en]
"A SIM box (also called a SIM bank) is device used as part of a VoIP gateway installation. It contains a number of SIM cards, which are linked to the gateway but housed and stored separately from it. A SIM box can have SIM cards of different mobile operators installed, permitting it to operate with several GSM gateways located in different places." [SIM box. Wikipedia]
The IVR diagram example "VoIP call with SIM box and gateway" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, touchscreen, monitor, education diagram, stadium, drawing shapes, data center, WiFi router, SIM card,

Network Configuration

Network configuration is a method of connecting computers among themselves, also known as a network topology. Three main types of connections are the most commonly used: Bus, Ring, Star. Before network design and purchase of necessary network equipment, it is necessary to consider all details, carefully examine the conditions, in which a given network will be exploited and certainly to draw a diagram of future network with all its parameters. The scheme can be designed manually on a paper, but it is better to apply a special software, such as ConceptDraw PRO diagramming and vector drawing software supplied with Computer Network Diagrams solution. Use of predesigned network icons from the libraries of Computer Network Diagrams solution, also built-in templates, samples and examples, is helpful to develop and represent network architecture, topology and design, and to make with ease professional-looking Network configuration diagrams and Network topology diagrams for LANs and WANs, to design Wired and Wireless computer communication networks, Mobile and Vehicle nets, IVR systems, etc. Read more
This interactive voice response (IVR) diagram sample illustrates how ENUM call forwarding can be achieved. It was designed on the base of the Wikimedia Commons file: Call Forwarding with ENUM.jpg. [commons.wikimedia.org/wiki/File:Call_Forwarding_with_ENUM.jpg]
"Telephone number mapping is a system of unifying the international telephone number system of the public switched telephone network with the Internet addressing and identification name spaces. Internationally, telephone numbers are systematically organized by the E.164 standard, while the Internet uses the Domain Name System (DNS) for linking domain names to IP addresses and other resource information. Telephone number mapping systems provide facilities to determine applicable Internet communications servers responsible for servicing a given telephone number using DNS queries.
The most prominent facility for telephone number mapping is the E.164 Number Mapping (ENUM) standard. It uses special DNS record types to translate a telephone number into a Uniform Resource Identifier (URI) or IP address that can be used in Internet communications." [Telephone number mapping. Wikipedia]
The IVR diagram example "Call Forwarding with ENUM" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, web, telephone ringing, smartphone, database, customer female, PC, Arc text, 5 rackmount servers,
HelpDesk

How To Add a Computer Network Diagram to a PowerPoint Presentation Using ConceptDraw PRO

The PowerPoint presentation of computer network can be very informative. ConceptDraw PRO allows you to easily create computer network diagrams and then make a PowerPoint Presentation from your network diagrams in a single click. Read more

UML Package Diagram. Design Elements

UML Package Diagram illustrates the functionality of a software system. ConceptDraw has 393 vector stencils in the 13 libraries that helps you to start using software for designing your own UML Diagrams. You can use the appropriate stencils of UML notation from UML Package library. Read more

MS Visio Look a Like Diagrams

No need for any special drawing skills to create professional looking diagrams outside of your knowledge base. ConceptDraw PRO takes care of the technical details, allowing you to focus on your job, not the drawing. ConceptDraw PRO delivers full-functioned alternative to MS Visio. ConceptDraw PRO supports import of Visio files. ConceptDraw PRO supports flowcharting, swimlane, orgchart, project chart, mind map, decision tree, cause and effect, charts and graphs, and many other diagram types. Read more
This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/wiki/File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/licenses/by-sa/3.0/deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, phone, performance monitoring, note, microphone, megaphone, headphones, ethernet port, drawing shapes, desktop phone, computer file, cloud network, LAN servers, 4 rackmount servers,

Business Diagram Software

When managing the projects, people, or networks, there are daily designed and used different types of Business diagrams, so the powerful drawing software will be very useful for this. ConceptDraw PRO with large quantity of business solutions will meet your needs and will help you convey your ideas successful and rapidly, no matter are you professional or beginner. It is the best choice for business specialists and technical professionals who need quickly and easily explore, visualize, and communicate information. ConceptDraw PRO business diagram software is the most powerful business software and relational charting software. Create advanced, completely customizable Business Process Diagrams, Business Flow Charts, Work Flow Diagrams, Organizational Charts, Audit diagrams, Marketing diagrams, Value Stream Maps, TQM diagrams, ERD diagrams, EPC diagrams, Cause and Effect diagrams, Infographics, Dashboards, and other Relational business diagrams from your data using the powerful drawing tools of ConceptDraw Solution Park. Read more

Software development with ConceptDraw PRO

Modern software development requires creation of large amount of graphic documentation, these are the diagrams describing the work of applications in various notations and cuts, also GUI design and documentation on project management. ConceptDraw PRO technical and business graphics application possesses powerful tools for software development and designing technical documentation for object-oriented projects. Solutions included to the Software Development area of ConceptDraw Solution Park provide the specialists with possibility easily and quickly create graphic documentation. They deliver effective help in drawing thanks to the included package of templates, samples, examples, and libraries with numerous ready-to-use vector objects that allow easily design class hierarchies, object hierarchies, visual object-oriented designs, flowcharts, GUI designs, database designs, visualize the data with use of the most popular notations, including the UML and Booch notations, easy manage the development projects, automate projection and development. Read more