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Store reporting flowchart

This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, web help, task list, shopping bag, phone message, opened letter, money, message, menu block, buttons, menu block, button, menu block, main menu block, end call, calendar, button, access denied,
HelpDesk

How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO

Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for. Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity. Read more

interactive voice response system, IVR Interactive Voice Response Diagrams

Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 with samples, templates and library of ready-to-use vector stencils to help create Interactive Voice Response (IVR) diagrams illustrating a work of interactive voice response system, Voice-over-Internet Protocol (VoIP) diagrams and Action VoIP diagrams with representing voice actors on them. Read more
interactive voice response system, IVR

Design Element: IVR for Network Diagrams

ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams. Read more

Interactive Voice Response Network Diagram

ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw PRO diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems. Read more

Data Flow Diagram (DFD)

A Data Flow Diagram (DFD) illustrates the flow of data through an information system, visualizes how the information is handled in terms of inputs and outputs, how the data enter to system and leave it. It is effective to use a Data Flow Diagram for creation the system's overview, to show the system's scope and boundaries. There are two different types of notations for DFDs: Yourdon-Coad and Gane-Sarson, which differ in visual representations for processes, data flow, data stores, external entities, etc. Thus, for example the processes are depicted as circles in Yourdon-Coad notation and as rounded squares in Gane-Sarson notation. Gane-Sarson notation is usually used for visualization information systems and Yourdon-Coad - for system analysis and design. The Data Flow Diagrams solution included to Software Development area of ConceptDraw Solution Park offers a lot of DFD templates, samples and examples, libraries of vector stencils for construction without efforts the DFDs according to both Gane-Sarson and Yourdon-Coad notations. Read more

Network Configuration

ConceptDraw PRO extended with Computer & Network solution allows quickly create professional network configuration diagrams using design objects libraries, templates and stencils, and then convert the document to PDF, PowerPoint presentation, web-page and many other popular formats. Read more
This interactive voice response (IVR) diagram sample shows the Scheme of VoIP call with SIM box and gateway. It was designed on the base of the Wikimedia Commons file: Scheme of VoIP call with Sim box.png. [commons.wikimedia.org/wiki/File:Scheme_of_VoIP_call_with_Sim_box.png]
This file is licensed under the Creative Commons Attribution-Share Alike 4.0 International license. [creativecommons.org/licenses/by-sa/4.0/deed.en]
"A SIM box (also called a SIM bank) is device used as part of a VoIP gateway installation. It contains a number of SIM cards, which are linked to the gateway but housed and stored separately from it. A SIM box can have SIM cards of different mobile operators installed, permitting it to operate with several GSM gateways located in different places." [SIM box. Wikipedia]
The IVR diagram example "VoIP call with SIM box and gateway" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, touchscreen, monitor, education diagram, stadium, drawing shapes, data center, WiFi router, SIM card,
This interactive voice response (IVR) diagram sample illustrates how ENUM call forwarding can be achieved. It was designed on the base of the Wikimedia Commons file: Call Forwarding with ENUM.jpg. [commons.wikimedia.org/wiki/File:Call_Forwarding_with_ENUM.jpg]
"Telephone number mapping is a system of unifying the international telephone number system of the public switched telephone network with the Internet addressing and identification name spaces. Internationally, telephone numbers are systematically organized by the E.164 standard, while the Internet uses the Domain Name System (DNS) for linking domain names to IP addresses and other resource information. Telephone number mapping systems provide facilities to determine applicable Internet communications servers responsible for servicing a given telephone number using DNS queries.
The most prominent facility for telephone number mapping is the E.164 Number Mapping (ENUM) standard. It uses special DNS record types to translate a telephone number into a Uniform Resource Identifier (URI) or IP address that can be used in Internet communications." [Telephone number mapping. Wikipedia]
The IVR diagram example "Call Forwarding with ENUM" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, web, telephone ringing, smartphone, database, customer female, PC, Arc text, 5 rackmount servers,

UML Package Diagram. Design Elements

UML Package Diagram illustrates the functionality of a software system. ConceptDraw has 393 vector stencils in the 13 libraries that helps you to start using software for designing your own UML Diagrams. You can use the appropriate stencils of UML notation from UML Package library. Read more

Business Diagram Software

When managing the projects, people, or networks, there are daily designed and used different types of Business diagrams, so the powerful drawing software will be very useful for this. ConceptDraw PRO with large quantity of business solutions will meet your needs and will help you convey your ideas successful and rapidly, no matter are you professional or beginner. It is the best choice for business specialists and technical professionals who need quickly and easily explore, visualize, and communicate information. ConceptDraw PRO business diagram software is the most powerful business software and relational charting software. Create advanced, completely customizable Business Process Diagrams, Business Flow Charts, Work Flow Diagrams, Organizational Charts, Audit diagrams, Marketing diagrams, Value Stream Maps, TQM diagrams, ERD diagrams, EPC diagrams, Cause and Effect diagrams, Infographics, Dashboards, and other Relational business diagrams from your data using the powerful drawing tools of ConceptDraw Solution Park. Read more

MS Visio Look a Like Diagrams

No need for any special drawing skills to create professional looking diagrams outside of your knowledge base. ConceptDraw PRO takes care of the technical details, allowing you to focus on your job, not the drawing. ConceptDraw PRO delivers full-functioned alternative to MS Visio. ConceptDraw PRO supports import of Visio files. ConceptDraw PRO supports flowcharting, swimlane, orgchart, project chart, mind map, decision tree, cause and effect, charts and graphs, and many other diagram types. Read more

How To Create CCTV Network Diagram

Closed-circuit television (CCTV) uses cameras and monitors to carry out video surveillance. Unlike broadcast television this system has only local signal. It is a feature of almost every video camera, yet CCTV is mainly a system for visual control of certain areas such as banks, airports, supermarkets, and other places for security reasons. Developing and installing CCTV system is a time-consuming process. It also requires certain knowledge and skills. ConceptDraw is a solution of setting video cameras rationally. You can achieve two aims at once: CCTV Design Tool saves your time and your money and helps you make professional video surveillance system. Read more

Database Design

ConceptDraw PRO extended with IDEF Business Process Diagrams solution from the Business Processes area of ConceptDraw Solution Park is an ideal software for effective database design and drawing IDEF diagrams visually representing all steps of database design process. Read more

Flowchart Software

Flowchart is a simple diagram, map or graphical schematic representation the sequence of actions within a process. It is ideal for displaying how a process currently flows or can function ideally. The Flowcharts let define the steps and boundaries of a process, uncover problems or miscommunications. The Flowcharts are widely used in education, software development, business, economics, thanks to their visuality they are ideal for presentations, reports, for using on conferences to help the audience comprehend the content better, or easy find flaws in a process flow diagrams. ConceptDraw PRO is professional flowcharts software and feature-rich flowchart maker, which supports Mac OS X and Windows. It contains at ConceptDraw Solution Park a rich set of stencils and professional flowchart symbols for design. It lets create simply professional-looking Flowcharts based on thousand free flowchart templates, colored symbols and examples. ConceptDraw PRO is a 3 times cheaper alternative to MS Visio available for both Mac and PC. It’s is another full featured business and technical diagramming application that can easily take care of Visio files within OS X. Another bonus with ConceptDraw PRO – it's cross-platform. You can work on a document in both OS X and Windows, skipping Visio entirely. Read more