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Store reporting flowchart

This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, web help, task list, shopping bag, phone message, opened letter, money, message, menu block, buttons, menu block, button, menu block, main menu block, end call, calendar, button, access denied,

How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO

Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity. Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for. Read more

interactive voice response system, IVR Interactive Voice Response Diagrams

Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 with samples, templates and library of ready-to-use vector stencils to help create Interactive Voice Response (IVR) diagrams illustrating a work of interactive voice response system, Voice-over-Internet Protocol (VoIP) diagrams and Action VoIP diagrams with representing voice actors on them. Read more
interactive voice response system, IVR

Design Element: IVR for Network Diagrams

ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams. Read more

Data Flow Diagram (DFD)

A Data Flow Diagram (DFD) illustrates the flow of data through an information system, visualizes how the information is handled in terms of inputs and outputs, how the data enter to system and leave it. It is effective to use a Data Flow Diagram for creation the system's overview, to show the system's scope and boundaries. There are two different types of notations for DFDs: Yourdon-Coad and Gane-Sarson, which differ in visual representations for processes, data flow, data stores, external entities, etc. Thus, for example the processes are depicted as circles in Yourdon-Coad notation and as rounded squares in Gane-Sarson notation. Gane-Sarson notation is usually used for visualization information systems and Yourdon-Coad - for system analysis and design. The Data Flow Diagrams solution included to Software Development area of ConceptDraw Solution Park offers a lot of DFD templates, samples and examples, libraries of vector stencils for construction without efforts the DFDs according to both Gane-Sarson and Yourdon-Coad notations. Read more

Interactive Voice Response Network Diagram

ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw PRO diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems. Read more

Network Configuration

Network configuration is a method of connecting computers among themselves, also known as a network topology. Three main types of connections are the most commonly used: Bus, Ring, Star. Before network design and purchase of necessary network equipment, it is necessary to consider all details, carefully examine the conditions, in which a given network will be exploited and certainly to draw a diagram of future network with all its parameters. The scheme can be designed manually on a paper, but it is better to apply a special software, such as ConceptDraw PRO diagramming and vector drawing software supplied with Computer Network Diagrams solution. Use of predesigned network icons from the libraries of Computer Network Diagrams solution, also built-in templates, samples and examples, is helpful to develop and represent network architecture, topology and design, and to make with ease professional-looking Network configuration diagrams and Network topology diagrams for LANs and WANs, to design Wired and Wireless computer communication networks, Mobile and Vehicle nets, IVR systems, etc. Read more
This interactive voice response (IVR) diagram sample shows the Scheme of VoIP call with SIM box and gateway. It was designed on the base of the Wikimedia Commons file: Scheme of VoIP call with Sim box.png. []
This file is licensed under the Creative Commons Attribution-Share Alike 4.0 International license. []
"A SIM box (also called a SIM bank) is device used as part of a VoIP gateway installation. It contains a number of SIM cards, which are linked to the gateway but housed and stored separately from it. A SIM box can have SIM cards of different mobile operators installed, permitting it to operate with several GSM gateways located in different places." [SIM box. Wikipedia]
The IVR diagram example "VoIP call with SIM box and gateway" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, touchscreen, monitor, education diagram, stadium, drawing shapes, data center, WiFi router, SIM card,

How to Create a Computer Network Diagram in ConceptDraw PRO

Computer Network diagram is intended to depict how a computer network is built and connected. It shows how data transfers between connections, and presents an overview of hardware and devices used. With the Conceptdraw solution for Computer Network Diagrams, system administrators, network architects and other related IT specialists have a perfect drawing tool that supplies adjective vector stencils representing hardware, telecom devices, and logical symbols that enhance possibilities in network diagramming, however complex the real network may be. Read more

How to Create an Active Directory Diagram in ConceptDraw PRO

Active Directory Service represents a distributed database that contains all the domain objects. The Active Directory domain environment is a single point of authentication and authorization of users and applications across the enterprise. The domain of the organization and deployment of Active Directory Service are exactly the cornerstones of the enterprise IT infrastructure. The logical diagrams of MS Windows Active Directory structure are used to visually support an enterprise IT infastructure planning and management. ConceptDraw PRO allows you to make AD Diagrams quickly and easily using the set of special libraries. Read more

How To Add a Computer Network Diagram to a PowerPoint Presentation Using ConceptDraw PRO

The PowerPoint presentation of computer network can be very informative. ConceptDraw PRO allows you to easily create computer network diagrams and then make a PowerPoint Presentation from your network diagrams in a single click. Read more

How to Create a Rack Diagram in ConceptDraw PRO

A Rack Diagram represents the rack mounting of network and computer equipment that is installed as a server. Rack diagrams are used by system administrators and network architectors when making a decision regarding the purchase of network equipment. It is used to show how a particular server configuration can be composed, without making its physical installation. ConceptDraw PRO enhanced with the Rack Diagrams Solution can be successfully used for making various rack diagrams. It's important that the solution used to create a rack diagram contains templates that stick to industry standards, and supplies a big selection of device icons to cover multiple types of equipment for a number of network configurations. Read more

How to Create Cisco Network Diagrams

The easiest way to design Cisco Network diagram using standard Cisco product symbols is using ConceptDraw PRO powered by Cisco Network Diagrams solution. The Cisco Network Diagrams solution uses Cisco network symbols to to visually document the topology and design of Cisco networks. Read more

How to Create a Cloud Computing Diagram Using ConceptDraw PRO

Cloud computing is a model of remote access to shared computing resources that are physically distributed in many remote devices. Cloud Computing is a technology that allows to use the Internet to place computing resources and the provision of such services to customers. Using cloud computing means assigning responsibilities on applications and data storage service among special systems, which have a very high level of reliability and unlimited resources. The result is reducing the cost of service, and to providing users with ready-to-use service. ConceptDraw's Cloud Computing Diagrams solution allows you to visualize cloud computing models of any configuration and complexity. Read more

How to Create a Telecommunication Network Diagram in ConceptDraw PRO

Telecommunication network diagram displays components and connections in a telecommunication network: how they are interacted between each other and with end-users. Telecommunication network diagrams usually created by system engineers for planning telecom networks. Also they may be useful for a network management. Telecom network diagram visualizes the level of security and user access to certain eqipment and data within a current network. Telecom network diagram can be used to identify weak points of an entire network or a part of it. ConceptDraw PRO allows you to draw a simple and clear Telecommunication Network diagrams. Read more