ConceptDraw DIAGRAM v16 FAQ

What are the major differences between ConceptDraw DIAGRAM v16 and ConceptDraw DIAGRAM v15?

ConceptDraw DIAGRAM v16 is the next generation of Odessa’s best-selling cross-platform business graphics and diagramming software package. ConceptDraw DIAGRAM v16 boasts many new features that were added because of customer product suggestions. Interested in learning more about what's new and improved in ConceptDraw DIAGRAM v16? Check out What is new page. Try a fully functioning 21 day trial copy of ConceptDraw DIAGRAM v16 today for free. Just register on, then download and install to enjoy the next generation of business graphics and diagramming product.

What operating systems are supported with ConceptDraw DIAGRAM v16?

Find out here the system requirements for the latest versions of ConceptDraw products.

I am going to purchase software that was recommended to me as ConceptDraw PRO — which application should I buy now?

You are welcome to purchase ConceptDraw DIAGRAM – with the release of version 12.0, ConceptDraw PRO is available for purchase under this new brand name. Since the release of its first version in 1999, the software was named ConceptDraw. In 2008, it was included to the ConceptDraw OFFICE v1 suite as ConceptDraw PRO, and finally, since 2018, the new name of the software that was included in ConceptDraw OFFICE v5 became ConceptDraw DIAGRAM.

I own the ConceptDraw PRO v8 license. Is it possible to upgrade it to ConceptDraw DIAGRAM v16 at an upgrade price without having to purchase a new full copy?

Owners of any licensed versions of ConceptDraw products are eligible to upgrade their products to the latest version at a special upgrade price.

How to roll back to ConceptDraw DIAGRAM v15?

You can download ConceptDraw DIAGRAM v15, as well as some previous editions of ConceptDraw PRO as part of ConceptDraw OFFICE here.

What is the difference between Trial mode and Demo mode?

Trial mode functions exactly as a fully licensed copy of the product does. There are no limitations to functionality, like file size, printing, or exporting. You will have access to the fully functional Trial mode for 21 days from the time you register your account.

At any point during or after your trial, you can purchase an activation key from our website, one of our resellers, or by calling us directly.

After your trial has expired and you have not yet purchased an activation key, the product runs in Demo mode. In Demo mode, you will be able to open, create, and edit documents, but the save, print, copy, and export options will be disabled.

I have a Mac and a PC, am I required to purchase two licenses of the product if I am the only user?

You only need one license per named user. This makes us an economical choice for people who use multiple systems.

Do you have quantity discounts?

Our first quantity discount comes at a purchase for 5 users. For purchases larger than 10 users, please contact us directly for a quote.

Do you offer special academic or non-profit pricing?

We offer some very special discounts on ConceptDraw products for students and educators at K-12 and post-secondary institutions, as well as for employees of registered non-profit organizations with 501(c) exemption status.

  • If you would like to find out more about these great discounts, please submit a Help Desk ticket with information about your academic or non-profit status
  • If you are a student or faculty member, an academic email address (.edu) is acceptable. If you work for a non-profit, a link to the company’s website and your email address at that domain is generally acceptable

Click here to go to the HelpDesk and submit your academic or non-profit information.

Support for licensed users is free, but what about maintenance to protect my investment. I want to make sure I get the next major release of ConceptDraw DIAGRAM?

We have developed an innovative maintenance program that makes sure you stay up to date. At the time of your buy a ConceptDraw product, you are able to purchase ConceptDraw Maintenance Assurance P1. The ConceptDraw Maintenance Assurance P1 program takes the guess work out of maintenance for your customers. Buy at the same time you buy your initial license, and when the next major upgrade becomes available the ConceptDraw STORE will tell you immediately upon its availability. You can then select to download and install the new product release. This program delivers the next major upgrade that becomes available after your initial purchase. To purchase upgrades beyond the next major upgrade you would need to purchase the ConceptDraw Maintenance Assurance P1 program for each major update release.

The benefit of the ConceptDraw Maintenance Assurance P1 program is that you are purchasing the next major release, not an insurance policy that you may or may not be able to use.

How long have CS Odessa and ConceptDraw Products been around?

CS Odessa has been in business since 1993; we have sold in over 150 countries and have several hundred thousand users of our ConceptDraw Products. We have always supported Mac and PC versions of all of our ConceptDraw Products, which were launched in 1999. The ConceptDraw Productivity Line has won numerous awards and is used by hundreds of thousands, including Fortune 500 companies, U.S. Federal Government agencies, small and medium businesses, and students and educators around the globe.

I have questions on upgrades, maintenance and other types of pricing how do I find information, prices and how to qualify?

If you have any questions on the qualifications for product upgrades, academic pricing and qualifications, non-profit pricing and qualifications or our previous support program please submit a ticket to support for a prompt response.