Good questions.
Clear answers.
Find help with getting started, licensing, upgrades, and purchasing ConceptDraw DIAGRAM.
Getting started
What’s new in DIAGRAM?
See the release overview for feature additions and improvements.
Will it run on my computer?
DIAGRAM supports macOS and Windows. Check system requirements for supported operating systems and hardware before installing.
Is DIAGRAM the former ConceptDraw PRO?
Yes. ConceptDraw PRO became ConceptDraw DIAGRAM with version 12.
Trials & licenses
How does the trial work?
The full-featured trial lasts 21 days from account registration.
What happens after the trial?
Demo mode allows editing, but disables saving, printing, copying, and exporting.
Do I need separate Mac and PC licenses?
One named-user license covers the same user on macOS and Windows.
Upgrades & maintenance
Can I upgrade an older version?
Existing license holders can request upgrade pricing. Visit the upgrade guide to check your eligibility and options.
Can I return to a previous version?
Find archived installers on the previous releases page. Check the requirements listed for your chosen version.
What does Maintenance Assurance cover?
Purchased with your license, the Maintenance Assurance program covers the next major release. Later major upgrades require additional coverage.
Purchasing & support
Are volume discounts available?
Discounts start at five users. Contact sales for purchases exceeding ten users.
Are academic or nonprofit discounts available?
Eligible students, educators, and nonprofits can contact support with proof of status.
Where can I check the current price?
Use the official Buy catalog or request a quote from support.
How established is ConceptDraw?
CS Odessa began in 1993; ConceptDraw products launched in 1999.
Who can help with eligibility or pricing?
Submit a support ticket for help with upgrades, maintenance, or discounts.