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ConceptDraw PROJECT is an effective tool for new and experienced users with a fine balance of usability and powerful functionality. Read more
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park. Read more
UML activity diagram
UML activity diagram, initial, final, decision, merge, action,

Activity Network Diagram Method

Activity Network Diagram - This sample was created in ConceptDraw PRO diagramming and vector drawing software using the Seven Management and Planning Tools solution from the Management area of ConceptDraw Solution Park. This sample shows the PERT (Program Evaluation Review Technique) chart of the request on proposal. A request for proposal (RFP) is a request of the company or the organization to potential suppliers to submit the business proposals for service or goods that it is interested to purchase. The RFP is represented on the initial procurement stage and allows to define the risks and benefits. Read more

Diagramming Software for designing UML Sequence Diagrams

Sequence Diagrams shows how objects communicate with each other in terms of a sequence of messages. Also indicates the lifespans of objects relative to those messages. Read more
"Request methods.
An HTTP 1.1 request made using telnet. The request, response headers and response body are highlighted.
HTTP defines methods (sometimes referred to as verbs) to indicate the desired action to be performed on the identified resource. What this resource represents, whether pre-existing data or data that is generated dynamically, depends on the implementation of the server. Often, the resource corresponds to a file or the output of an executable residing on the server. The HTTP/1.0 specification:section 8 defined the GET, POST and HEAD methods and the HTTP/1.1 specification:section 9 added 5 new methods: OPTIONS, PUT, DELETE, TRACE and CONNECT. By being specified in these documents their semantics are well known and can be depended upon. Any client can use any method and the server can be configured to support any combination of methods. If a method is unknown to an intermediate it will be treated as an unsafe and non-idempotent method. There is no limit to the number of methods that can be defined and this allows for future methods to be specified without breaking existing infrastructure. For example, WebDAV defined 7 new methods and RFC5789 specified the PATCH method.
Requests a representation of the specified resource. Requests using GET should only retrieve data and should have no other effect. (This is also true of some other HTTP methods.)" [Hypertext Transfer Protocol. Wikipedia]
The UML sequence diagram example "GET request" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park. Read more
UML sequence diagram
UML sequence diagram, lifeline, initiator, execution occurrence,

Project Timeline

Project timeline is a type of chart which allows visually represent the chronology of works for the project, placing the key points of the project (milestones) on a timescale. You need to make professional looking project timeline? Create it with ConceptDraw PRO! ConceptDraw PRO extended with Timeline Diagrams Solution from the Management Area is the best timeline diagrams software Read more

Project — Working With Costs

ConceptDraw PROJECT delivers a rich set of built-in functionalities and optional product extensions that support your daily workflow in time-saving and creative ways. This video lesson will teach you how to work with costs in your project document. Read more

Basic Flowchart Symbols and Meaning

Flowcharts are the best for visually representation the business processes and the flow of a custom-order process through various departments within an organization. ConceptDraw PRO diagramming and vector drawing software extended with Flowcharts solution offers the full set of predesigned basic flowchart symbols which are gathered at two libraries: Flowchart and Flowcharts Rapid Draw. Among them are: process, terminator, decision, data, document, display, manual loop, and many other specific symbols. The meaning for each symbol offered by ConceptDraw gives the presentation about their proposed use in professional Flowcharts for business and technical processes, software algorithms, well-developed structures of web sites, Workflow diagrams, Process flow diagram and correlation in developing on-line instructional projects or business process system. Use of ready flow chart symbols in diagrams is incredibly useful - you need simply drag desired from the libraries to your document and arrange them in required order. There are a few serious alternatives to Visio for Mac, one of them is ConceptDraw PRO. It is one of the main contender with the most similar features and capabilities. Read more
How to Build a Flowchart
How to Build a Flowchart

Material Requisition Flowchart. Flowchart Examples

Material requisition is a request generated by internal or external organization with a goal to inform the purchase department about the needed items and materials. The requisition can be represented as a written document on a pre-printed form or online request in form of electronic document. The electronic inquisition occupies a leading position in a modern world, now the paper forms are replaced by electronic ordering processes and workflows. The requisition is actively used in business as an internal document for notification the store about the needed goods, in medicine for making the orders on medical equipment and medicaments, in industry for creation request for purchasing some items and materials, and so on. ConceptDraw PRO vector graphics software extended with Flowcharts solution from the Diagrams area is powerful and useful tool for drawing various types of Flowcharts, including without doubt the Material Requisition Flowchart of any degree of detailing. Succeed in drawing using the large quantity of predesigned flowchart specific shapes, symbols and icons. Read more

The Action Plan

Action Plan - For the action planning define people and groups involvement in corrective actions by roles, identify logical sequences of scheduled actions and critical path of problem solving, identify possible risks of action plan and propose preventive actions. ConceptDraw Office suite is a software for decision making and action plan. Read more
7MP Tools
7MP Tools