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UML activity diagram - Ticket processing system

"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park. Read more
UML activity diagram
UML activity diagram, initial, final, decision, merge, action,

UML Activity Diagram

UML Activity Diagram is a type of UML diagrams, which illustrates the business and operational step-by-step workflows of components within a system and shows the overall flow of control. UML Activity Diagram is constructed from a limited number of shapes, connected each other with arrows. The most important shape types are rounded rectangles, diamonds, bars, black circle, encircled black circle. The arrows represent the order in which activities happen and run from the start towards the end. ConceptDraw PRO software enhanced with Rapid UML solution is ideal for software designers and software developers who need to draw the UML Activity Diagrams and other types of UML diagrams. It is convenient to use the appropriate stencils of UML notation from the UML Activity library included to the Rapid UML solution of ConceptDraw Solution Park and containing a lot of specific vector UML objects. Use them to design your own UML Activity Diagrams, make them colorful and attractive with style tools of ConceptDraw PRO software. Read more

Diagramming Software for Design UML Activity Diagrams

Activity diagram describes the business and operational step-by-step workflows of components in a system. An activity diagram shows the overall flow of control. Read more

UML Use Case Diagram Example Registration System

This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the types of user’s interactions with the system and is used at the registration and working with the database system. Read more

UML Business Process

UML diagrams of business processes. The Rapid UML solution provides diagram examples, templates and vector stencils libraries for quick and easy drawing all types of UML 2.x and 1.x diagrams: UML activity diagrams, UML communication (collaboration) diagrams, UML component diagrams, UML composite structure diagrams, UML deployment diagrams, UML interaction overview diagrams, UML object diagrams, UML package diagrams, UML sequence diagrams, UML state machine diagrams, UML timing diagrams, UML use case diagrams. Read more

UML Class Diagram Generalization Example UML Diagrams

This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Class Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample describes the use of the classes, the generalization associations between them, the multiplicity of associations and constraints. Provided UML diagram is one of the examples set that are part of Rapid UML solution. Read more
This example of automated payroll management system UML activity diagram was created on the base of figure on the webpage "Automated payroll management system" from ethelmandane.wikispaces.com.
"In the Philippines and in other foreign countries the government has a trend to embrace automation for process efficiency. One of the processes that are being automated is the payroll process. Payroll is the total amount required to pay workers and employees during a week, month or other period.
One of the government offices that desires to automate their payroll system is the NSO Camarines Sur which is located 2nd Floor MMCN Building, Panganiban Avenue, Naga City. The National Statistics Office (NSO) envisions to be recognized as a world-class provider of statistical and civil registration products and services and lives with its mission to produces and provides quality statistical and civil registration products and services. ...
The project seeks to create an Information System Plan for an Automated Payroll Management System. ...
The creation of the Information System Plan will benefit the accounting section of the organization. Specifically it is significant to:
1. Administrative Assistants. It will help to lessen time and effort in preparing and computing the salary of the employee.
2. NSO. It will help the organization to be more productive and efficient."
[ethelmandane.wikispaces.com/]
This file is licensed under a Creative Commons Attribution Share-Alike 3.0 License. [creativecommons.org/licenses/by-sa/3.0/]
This UML activity diagram example modeling the automated payroll management system using automated teller machine (ATM) was created using the ConceptDraw PRO diagramming and vector drawing software extended with the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park. Read more
UML activity diagram of automated payroll management system using ATM
UML activity diagram of automated payroll management system using ATM, vertical swimlanes, activity partition, activity group, initial node, activity final node, activity edge, object flow edge, action,

UML Deployment Diagram Example - ATM System UML diagrams

The UML Deployment Diagram is used for visualization of elements and components of a program, that exist at the stage of its execution. It contains graphical representations of processors, devices, processes, and relationships between them. The UML Deployment Diagram allows to determine the distribution of system components on its physical nodes, to show the physical connections between all system nodes at the stage of realization, to identify the system bottlenecks and reconfigure its topology to achieve the required performance. The UML Deployment diagram is typically developed jointly by systems analysts, network engineers and system engineers. ConceptDraw PRO diagramming and vector drawing software with Rapid UML solution from Software Development area of ConceptDraw Solution Park perfectly suits for designing different types of UML diagrams, including the UML Deployment Diagrams. There are included a lot of design elements, templates, examples and samples, among them an example of work of ATM (Automated Teller Machine) banking system. Read more

UML Diagram for System

This sample shows the UML Class Diagram of delivery system. On this diagram you can see the classes that are connected with aggregation and composition associations indicated with the multiplicity. This sample can be used by delivery services, postal services. Read more

UML Use Case Diagram Example. Services UML Diagram. ATM system

Services UML Diagram. ATM system. This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the scheme of the servicing using the ATMs (Automated Teller Machines) and is used at the working of ATM banking systems, at the performing of the banking transactions. Read more