This site uses cookies. By continuing to browse the ConceptDraw site you are agreeing to our Use of Site Cookies.

UML activity diagram - Ticket processing system

"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park. Read more
UML activity diagram
UML activity diagram, initial, final, decision, merge, action,
HelpDesk

How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO

Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity. Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for. Read more

BPMN standard, Business Process Diagram, BPMN, Business Process Business Process Diagrams

BPMN standard, Business Process Diagram, BPMN, Business Process
Business Process Diagrams solution extends the ConceptDraw PRO BPM software with RapidDraw interface, templates, samples and numerous libraries based on the BPMN 1.2 and BPMN 2.0 standards, which give you the possibility to visualize equally easy simple and complex processes, to design business models, to quickly develop and document in details any business processes on the stages of project’s planning and implementation. Read more

Process Flowchart

The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools. Read more
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)
"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park. Read more
Block diagram
Block diagram, block diagram,

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs. Read more

Taxi Service Data Flow Diagram DFD Example

This sample shows the Data Flow Diagram of the Taxi Service and interactions between the Clients, Operators and Divers, as well as Orders and Reports databases. Read more

Basic Flowchart Symbols and Meaning

Flowcharts are the best for visually representation the business processes and the flow of a custom-order process through various departments within an organization. ConceptDraw PRO diagramming and vector drawing software extended with Flowcharts solution offers the full set of predesigned basic flowchart symbols which are gathered at two libraries: Flowchart and Flowcharts Rapid Draw. Among them are: process, terminator, decision, data, document, display, manual loop, and many other specific symbols. The meaning for each symbol offered by ConceptDraw gives the presentation about their proposed use in professional Flowcharts for business and technical processes, software algorithms, well-developed structures of web sites, Workflow diagrams, Process flow diagram and correlation in developing on-line instructional projects or business process system. Use of ready flow chart symbols in diagrams is incredibly useful - you need simply drag desired from the libraries to your document and arrange them in required order. There are a few serious alternatives to Visio for Mac, one of them is ConceptDraw PRO. It is one of the main contender with the most similar features and capabilities. Read more
How to Build a Flowchart
How to Build a Flowchart

Workflow Diagram Symbols

Workflow Diagram is an acknowledged method of drawing the processes and business processes, which uses the concerted set of symbols for depicting different kinds of steps or relations. Often it is named the Process Flow Diagram, but the real Process Flow Diagram uses different visual notations and different flowchart symbols. The professionally designed Workflow diagram also may be used for the same purpose as a Critical process flow diagram. Nevertheless, there are many cases when you may need to make your Workflow Diagram more bright and graphic. ConceptDraw PRO diagramming software extended with Workflow Diagrams solution from Business Processes area of ConceptDraw Solution Park possesses the powerful properties of software for Workflow diagram design. It delivers rich set of business process workflow diagram symbols, which help users to accurately diagram the workflow scenarios and to design great-looking and attractive Workflow Diagrams and Process Flow Diagrams better-suited for presentations, websites, reports, and other documents. Read more
This marketing diagram sample illustrates leaky bucket model.
"The leaky bucket theory. The leaky bucket theory is the model that seeks to describe the process of customer gain and loss, otherwise known as customer churn. Customer retention is one of the key concepts in relationship marketing. Most companies concentrate on recruiting new customers to replace customers who move on, rather than seeking to retain customers." [Blythe J. Key Concepts in Marketing. 2009. knowledge.sagepub.com/view/key-concepts-in-marketing/n5.xml]
"Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.
Banks, telephone service companies, Internet service providers, pay TV companies, insurance firms, and alarm monitoring services, often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the "...cost of retaining an existing customer is far less than acquiring a new one." Companies from these sectors often have customer service branches which attempt to win back defecting clients, because recovered long-term customers can be worth much more to a company than newly recruited clients." [Customer attrition. Wikipedia]
The chart example "Leaky bucket diagram" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Marketing Diagrams solution from the Marketing area of ConceptDraw Solution Park. Read more
Marketing chart
Marketing chart, leaky bucket ,

BPR Diagram. Business Process Reengineering Example

This sample was created in ConceptDraw PRO diagramming and vector drawing software using the Business Process Diagram Solution from the Business Processes area of ConceptDraw Solution Park. The Business Process Solution is based on the standard BPMN 2.0 and includes the set of libraries of ready-to-use objects. Read more
The vector stencils library "Workflow diagrams" contains 54 symbol icons of workflow diagrams.
The workflow diagrams represent information flow, automation of business processes, business process re-engineering, accounting, management, and human resources tasks in industry, business, and manufacturing.
Use this library to draw workflow diagrams in the ConceptDraw PRO diagramming and vector drawing software extended with the Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
www.conceptdraw.com/solution-park/business-process-workflow-diagrams Read more
Accounting
Accounting, accounting,
Accounts Payable
Accounts Payable, accounts payable,
Accounts Receivable
Accounts Receivable, accounts receivable,
Bank
Bank, bank,
Board of Directors
Board of Directors, board of directors,
Copy Center
Copy Center, copy center,
Customer Service
Customer Service, customer service,
Distribution
Distribution, distribution,
Finance
Finance, finance,
Information Systems
Information Systems, information systems,
International Division
International Division, international division,
International Marketing
International Marketing, international marketing,
International Sales
International Sales, international sales,
Inventory
Inventory, inventory,
Legal Department
Legal Department, legal department,
Mailroom 2
Mailroom 2, mailroom,
Mailroom 1
Mailroom 1, mailroom,
Management
Management, management,
Manufacturing
Manufacturing, manufacturing,
Marketing
Marketing, marketing,
Motor Pool
Motor Pool, motor pool, car,
Packaging
Packaging, packaging,
Payroll
Payroll, payroll,
Person 1
Person 1, person,
Person 2
Person 2, person,
Personnel/ Staff
Personnel/ Staff, personnel, staff,
Publications
Publications, publications,
Purchasing
Purchasing, purchasing,
Quality Assurance
Quality Assurance, quality assurance,
Exchange
Exchange, exchange,
Reception
Reception, reception,
Research and Development
Research and Development, research and development,
Sale contract
Sale contract, sales, sale, contract,
Shipping
Shipping, shipping,
Suppliers
Suppliers, suppliers,
Telecommunications
Telecommunications, telecommunications,
Treasurer
Treasurer, treasurer,
Warehouse
Warehouse, warehouse,
Lorry
Lorry, lorry, delivery,
Quality
Quality, quality,
Production
Production, production,
Box
Box, box,
Boxes
Boxes, box,
Open box
Open box, box, open,
Payment
Payment, payment,
Receiving
Receiving, receiving,
Sales
Sales, sales,
Phone
Phone, phone,
Operator 1
Operator 1, operator,
Online booking
Online booking, online booking,
Operator 2
Operator 2, operator,
Server
Server, server,
Car
Car, car,
Mini truck
Mini truck, truck,

event-driven process chain diagram, EPC diagram, process chain flowchart Event-driven Process Chain Diagrams

event-driven process chain diagram, EPC diagram, process chain flowchart
Event-driven Process Chain (EPC) Diagram is a type of flowchart widely used for modeling in business engineering and reengineering, business process improvement, and analysis. EPC method was developed within the Architecture of Integrated Information Systems (ARIS) framework. Read more

UML Use Case Diagram Example Registration System

This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the types of user’s interactions with the system and is used at the registration and working with the database system. Read more