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"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML sequence diagram
UML sequence diagram, lifeline, actor, lifeline, execution occurrence,
Used Solutions

UML Sequence Diagram. Design Elements

UML Sequence Diagram shows object interactions arranged in time sequence, how processes operate with one another and in what order and illustrate the sequence of messages exchanged between the objects and classes involved in the scenario.

UML Sequence Diagram

UML Sequence Diagram can be created using ConceptDraw DIAGRAM diagramming software contains rich examples and template. ConceptDraw is perfect for software designers and software developers who need to draw UML Sequence Diagrams.

Diagramming Software for designing UML Sequence Diagrams

Sequence Diagrams shows how objects communicate with each other in terms of a sequence of messages. Also indicates the lifespans of objects relative to those messages.

Data Flow Diagram

Data flow diagram (DFD) is the part of the SSADM method (Structured Systems Analysis and Design Methodology), intended for analysis and information systems projection. Data flow diagrams are intended for graphical representation of data flows in the information system and for analysis of data processing during the structural projection. Data flow diagram often used in connection with human process and can be displayed as workflow diagram. The critical Process Flow Diagram is another flowchart technique for designing data flow in connection with organizational processes. The critical Process flow diagram may use different range of symbols than a classic workflow diagram.

UML diagram, UML modeling Rapid UML

UML diagram, UML modeling
Rapid UML solution extends ConceptDraw DIAGRAM software with templates, samples and libraries of vector stencils for quick drawing the UML diagrams using Rapid Draw technology.

Sequence Diagram Tool

ConceptDraw DIAGRAM diagramming and vector drawing software as a sequence diagram tool provides the Rapid UML Solution from the Software Development Area that contains the UML Sequence library.

Work Order Process Flowchart. Business Process Mapping Examples

Create your own cross-functional flow charts of order processing steps using variety of vector objects from the libraries of Business Process Mapping Solution for ConceptDraw DIAGRAM Business Mapping Software and also collection of Business Process Maps, Flowcharts, Swim Lanes Diagrams and SIPOC Diagrams, and template from ConceptDraw STORE to create your own professional looking diagrams
The cross-functional flow chart example shows business process mapping of the real property work order.

UML Diagram

UML defines 13 types of diagrams: class (package), object, use case, sequence, collaboration, component, state machine, timing, interaction overview, composite structure, activity, and deployment.
Create unified modeling language (UML) diagrams with ConceptDraw.

UML Tool & UML Diagram Examples

The classical design of any automated process is UML diagrams that provide wide graphical ways to present all aspects of automation.
Solution RapidUML from Software Development area of ConceptDraw Solution Park provides templates, examples and 13 vector stencils libraries for drawing all types of UML 1.x and 2.x diagrams using ConceptDraw DIAGRAM diagramming and vector drawing software.
Use these UML diagram templates and examples to quickly start drawing your own UML diagrams.