Dealing with Difficult People

Example 1. Dealing with Difficult People

Export to Outline

Dealing with Difficult People
• Tact and Skill
• Identify Essential Communication Skills
  • Essential Communication Skills
  • Conflict Management Versus Conflict Resolution
  • How We Can Handle Conflict
• Fine-Tune Your Ear for Listening
  • Factors that Impact Listening
  • Ways to Improve Listening
• Tune into Body Language
  • Special Body Positions to Use with Specific Kinds of Difficult People
  • Diffuse Anger in Others
  • Minimize Threatening Behaviors
  • Increase Communication Effectiveness
  • When to go to a 3rd Party
• Utilize Assertive Communication
  • What is Assertive Communication?
  • The Basic Assertive Message
  • Advantages of Assertive Behavior
  • Primary Goal of Assertive Communication
• Identify and Build Communication Behavior Styles
  • List 3 people you find it difficult to communicate
    • 1.
    • 2.
    • 3.
  • Describe the behaviors that cause problems for you.
  • Note how you generally respond to the these problematic behaviors.
  • Now look at yourself. Identify at least one behavior that may need modifying.
• Identify Your Personal Communication Style and Understand Others
  • Analyze how you behave with other people and how they behave with others.
  • Identify relative levels of assertiveness and task or people focus.
• Understand Your Personal Style and Styles of Those Around You
  • Map Your Difficult Person to Gain Insight into What Makes Them Tick
• Strengths and Weaknesses of Behavior Styles
  • Get it Right People
    • Strengths
    • Weaknesses
  • Get it Done People
    • Strengths
    • Weaknesses
  • Get Appreciated People
    • Strengths
    • Weaknesses
  • Get Along People
    • Strengths
    • Weaknesses
• Put Tact and Skill Techniques into Action
  • Fundamentals for Dealing with Difficult People
    • Prepare
    • Listen
    • Identify priorities
  • Steps to Take When Communicating with Difficult People
    • Establish a direction
    • Focus on the pattern of communication
    • Be flexible
    • Commit to a solution
  • Tips To Improve How You Communicate with Others
    • Deal with the situation regardless of how complicated or emotional it may be
    • Stick with the challenge until your message is clearly understood
  • Ways to Cope with Difficult People
  • When and How to Let Someone Save Face
    • When
    • How
• Get in Sync with a Difficult Person and Get Along Better
  • Pace or blend
  • Backtrack
  • Clarify
  • 7% Words, 55% Body Language, and 38% Tone
• Take Advantage of Your Personal Strengths and Minimize Weaknesses
  • Hot Buttons
    • List 3 of your hot buttons
      • 1.
      • 2.
      • 3.
    • Avoid Having Your Buttons Pushed
  • Buy Time in a Conflict so You Can Respond with a Level Head
• Know When to Salvage a Relationship
  • Ask yourself if the situation is worth working on
  • Identify Pros and Cons
  • What are your long term interests
  • How important is this particular relationship
  • Are you dealing with someone who can really deliver on their decisions
• Identify How You Can Influence Others and Maximize Results
  • Things to Do When Confronted with Difficult People
  • Keys to Stay on Track
  • Ways to Get People to Keep their Word
  • Handling the Person Who Says One Thing and Does Another
• Understand Tact-- Confronting Difficult People and Situations
  • Identify Concrete Ways to Deal with Difficult People
• Identify Conflict Resolution Techniques
  • Resolve Conflict
  • Successfully Confronting
  • Ways to Manage Conflict
  • Model for Conflict Resolution
  • Prepare to React
• Put Diplomacy and Tact into Action
  • Get It Right People
    • Technique1
    • Technique 2
  • Get It Done People
    • Technique1
    • Technique 2
  • Get Appreciated People
    • Technique1
    • Technique 2
  • Get Along People
    • Technique1
    • Technique 2
• Transfer Learning to the Real World-- Develop a Personal Action Plan
  • Create an Action Plan
  • Remember



The Benefits for ConceptDraw MINDMAP Brainstorming Software

• ConceptDraw MINDMAP is effective for brainstorming, designing mind maps, idea generating, creative and lateral thinking, creativity and problem solving.
• ConceptDraw MINDMAP is ideal for team and personal work in Business, Marketing and Project Management.
• The libraries with large quantity of vector objects help to illustrate your mind maps and to make them bright, visual and comprehensible.
• Use of View Navigator tool lets create presentations from a mind map: you can simply select the map parts you want to present, sequence your slides, and preview the presentation.
• ConceptDraw MINDMAP provides wide capabilities of importing and exporting in various formats: Microsoft PowerPoint, Microsoft Word, MS Excel, Mindjet MindManager, image, HTML, PDF file.






TEN RELATED HOW TO's:
Types of Flowchart: Comprehensive Overview →
A flowchart is a powerful tool for examining processes. It helps improving processes a lot, as it becomes much easier to communicate between involved people, to identify potential problems and to optimize workflow. There are flowcharts of different shapes, sizes and types of flowchart vary from quite basic process flowcharts to complex program flowcharts. Nevertheless, all these diagrams use the same set of special symbols like arrows to connect blocks, parallelogram to show data receiving or rectangles for showing process steps. Basic flowcharts are used to represent a simple process algorithm. A basic flowchart notation consists of rectangles (business processes), arrows (the flow of information, documents, etc.). The same notation is used in items such as the "decision", which allow you to do the branching. To indicate the start of the entire business process and its termination can be used the "Terminator" element. The advantages of Basic Flowchart are simplicity and clarity. With it you can quickly describe the business process steps. Creating of Basic Flowchart does not require any special knowledge, as easily understand by employees with different levels of education and IQ.
Picture: Types of Flowchart: Comprehensive Overview
Related Solution:
Flowcharts
How To Create Onion Diagram →
An onion diagram is a kind of chart that shows the dependencies among parts of an organization or process. The chart displays items in concentric circles, where the items in each ring depend on the items in the smaller rings. The Onion Diagram is able to show layers of a complete system in a few circles. But how to create Onion Diagram? Now, it's very easy thanks to the ConceptDraw DIAGRAM diagramming and vector drawing software extended with Stakeholder Onion Diagrams Solution from the Management Area of ConceptDraw Solution Park.
Picture: How To Create Onion Diagram
Related Solution:
Stakeholder Onion Diagrams
Concept Map →
A concept map is a way of representing relationships between ideas, images, or words. How to draw a Concept Map quick, easy and effective? ConceptDraw DIAGRAM offers the unique Concept Maps Solution from the Diagrams Area that will help you!
Picture: Concept Map
Related Solution:
Concept Maps
Mac Tools - SWOT Analysis →
macOS is used increasingly often as a productivity platform by many companies and businesses across the world. SWOT Analysis is an essential business tool for companies to determine their future course of action. As a tool for digital drawing of SWOT Analysis diagrams under macOS, ConceptDraw offers Mac Tools - SWOT Analysis examples and templates are included to allow for effortless creation of SWOT and TOWS Analysis diagrams. With ConceptDraw it is equally easy to create your SWOT Analysis diagram under Microsoft Windows and macOS. This image demonstrates the diversity of SWOT and TOWS matrix templates delivered with SWOT and TOWS Diagrams add-on for ConceptDraw DIAGRAM diagramming software. Together they compose a professional solution for performing SWOT and TOWS analysis. There are number of templates of different Matrix Diagrams. In addition to the set of embedded templates, this solution allows one to design SWOT and TOWS matrices tailored to certain business characteristics or corporate style. Using matrix template, you can easily discover Strengths, Weaknesses, Opportunities, and Threats, your business faced. This means that the first step to creating a successful business strategy, you have done.
Picture: Mac Tools - SWOT Analysis
Read more
Business People Figures →
Nowdays business people’s figures are most favourite vector illustrations among presenters and designers. It is easy to make them and use, but they can make your graphics look really good looking & eye catching. Just check ConceptDraw business perople figusers pictures, you will see all kinds of silhouetes: Staff, Employed workers, Persons and Groups symbols. Best popular vector pictures are: men, dancing people, business man. Use human contours wise and it will help you to tell main idea of your design message.
Picture: Business People Figures
Related Solution:
Business and Finance
Stakeholder Onion Diagram Template →
For depicting the onion model are actively used Stakeholder Onion Diagrams. The ConceptDraw DIAGRAM diagramming and vector drawing software extended with Stakeholder Onion Diagrams Solution from the Management Area of ConceptDraw Solution Park offers the number of useful tools and Stakeholder Onion Diagram template for their easy design.
Picture: Stakeholder Onion Diagram Template
Related Solution:
Stakeholder Onion Diagrams
Company Organization →
Mind map template that breaks down the organization of a company by departments, management, board of directors, and investors.
Picture: Company Organization
Related Solution:
Mind Map Exchange
Program Structure Diagram →
Program Structure Diagram is a visual representation of a program's organization, showing its components and their relationships.
Picture: Program Structure Diagram
Read more
PDPC →
ConceptDraw DIAGRAM extended with Seven Management and Planning Tools Solution from the Management Area of ConceptDraw Solution Park is the best software for drawing all types of diagrams from the Seven Management and Planning Tools: Affinity Diagram, Relations Diagram, Prioritization Matrix, Root Cause Analysis Tree Diagram, Involvement Matrix, PERT Chart, and Risk Diagram (PDPC).
Picture: PDPC
Related Solution:
Seven Management and Planning Tools
Emergency Plan →
Unfortunately, a man can’t predict the future and no one is safe from natural disasters, such as floods, earthquakes, hurricanes or fires. Nonetheless, what you can do to ensure safety for you and your relatives is to create an emergency plan, so everyone will know what to do if emergency happens. Keep that plan simple and train it several times a year so that no one could forget any details of it. Fire and emergency plans are important to supply people with a visual safety solution. This diagram presents a set of standard symbols used to depict fire safety, emergency, and associated information. Using clear and standard symbols on fire emergency plans provides the coherence of collective actions , helps to avoid embarrassment, and improves communications in an emergent situation. The fire emergency symbols are intended for the general emergency and fire service, as well as for building plans ,engineering drawings and insurance diagrams. They can be used during fire extinguishing and evacuation operations, as well as trainings. It includes vector symbols for emergency management mapping, emergency evacuation diagrams and plans.
Picture: Emergency Plan
Related Solution:
Fire and Emergency Plans
ConceptDraw
MINDMAP 16
Buy it Now