Made with
ConceptDraw
MINDMAP 11

Dealing with Difficult People

ConceptDraw Office

ConceptDraw Office is an integrated set of visualization products and document exchange technologies. ConceptDraw OFFICE consists of a diagramming platform, a mind mapping, and a project management tool. These tools are essential to generate business diagrams, mind maps, project plans, dashboards, presentations, schematics, and any other business visualizations. These tools have access to an online service, ConceptDraw Solution Park that will deliver additional product extensions in the future. This is a time saving assistant for generating your business documents and presentations.

ConceptDraw Office consists of a diagramming platform, a mind mapping, and a project management tool. These tools are essential to generate business diagrams, mind maps, project plans, dashboards, presentations, schematics, and any other business visualizations.


ConceptDraw MINDMAP Samples

Sample mind maps created in ConceptDraw MINDMAP that demonstrate the different capabilities and applications of the program for business, personal, or education use.

Mind map describing the various approaches to take when dealing with difficult people.

Dealing with Difficult People *

Example 1. Dealing with Difficult People


Export to Outline


    Dealing with Difficult People
    • Tact and Skill
    • Identify Essential Communication Skills
      • Essential Communication Skills
      • Conflict Management Versus Conflict Resolution
      • How We Can Handle Conflict
    • Fine-Tune Your Ear for Listening
      • Factors that Impact Listening
      • Ways to Improve Listening
    • Tune into Body Language
      • Special Body Positions to Use with Specific Kinds of Difficult People
      • Diffuse Anger in Others
      • Minimize Threatening Behaviors
      • Increase Communication Effectiveness
      • When to go to a 3rd Party
    • Utilize Assertive Communication
      • What is Assertive Communication?
      • The Basic Assertive Message
      • Advantages of Assertive Behavior
      • Primary Goal of Assertive Communication
    • Identify and Build Communication Behavior Styles
      • List 3 people you find it difficult to communicate
        • 1.
        • 2.
        • 3.
      • Describe the behaviors that cause problems for you.
      • Note how you generally respond to the these problematic behaviors.
      • Now look at yourself. Identify at least one behavior that may need modifying.
    • Identify Your Personal Communication Style and Understand Others
      • Analyze how you behave with other people and how they behave with others.
      • Identify relative levels of assertiveness and task or people focus.
    • Understand Your Personal Style and Styles of Those Around You
      • Map Your Difficult Person to Gain Insight into What Makes Them Tick
    • Strengths and Weaknesses of Behavior Styles
      • Get it Right People
        • Strengths
        • Weaknesses
      • Get it Done People
        • Strengths
        • Weaknesses
      • Get Appreciated People
        • Strengths
        • Weaknesses
      • Get Along People
        • Strengths
        • Weaknesses
    • Put Tact and Skill Techniques into Action
      • Fundamentals for Dealing with Difficult People
        • Prepare
        • Listen
        • Identify priorities
      • Steps to Take When Communicating with Difficult People
        • Establish a direction
        • Focus on the pattern of communication
        • Be flexible
        • Commit to a solution
      • Tips To Improve How You Communicate with Others
        • Deal with the situation regardless of how complicated or emotional it may be
        • Stick with the challenge until your message is clearly understood
      • Ways to Cope with Difficult People
      • When and How to Let Someone Save Face
        • When
        • How
    • Get in Sync with a Difficult Person and Get Along Better
      • Pace or blend
      • Backtrack
      • Clarify
      • 7% Words, 55% Body Language, and 38% Tone
    • Take Advantage of Your Personal Strengths and Minimize Weaknesses
      • Hot Buttons
        • List 3 of your hot buttons
          • 1.
          • 2.
          • 3.
        • Avoid Having Your Buttons Pushed
      • Buy Time in a Conflict so You Can Respond with a Level Head
    • Know When to Salvage a Relationship
      • Ask yourself if the situation is worth working on
      • Identify Pros and Cons
      • What are your long term interests
      • How important is this particular relationship
      • Are you dealing with someone who can really deliver on their decisions
    • Identify How You Can Influence Others and Maximize Results
      • Things to Do When Confronted with Difficult People
      • Keys to Stay on Track
      • Ways to Get People to Keep their Word
      • Handling the Person Who Says One Thing and Does Another
    • Understand Tact-- Confronting Difficult People and Situations
      • Identify Concrete Ways to Deal with Difficult People
    • Identify Conflict Resolution Techniques
      • Resolve Conflict
      • Successfully Confronting
      • Ways to Manage Conflict
      • Model for Conflict Resolution
      • Prepare to React
    • Put Diplomacy and Tact into Action
      • Get It Right People
        • Technique1
        • Technique 2
      • Get It Done People
        • Technique1
        • Technique 2
      • Get Appreciated People
        • Technique1
        • Technique 2
      • Get Along People
        • Technique1
        • Technique 2
    • Transfer Learning to the Real World-- Develop a Personal Action Plan
      • Create an Action Plan
      • Remember

    The Benefits for ConceptDraw MINDMAP Brainstorming Software

    • ConceptDraw MINDMAP is effective for brainstorming, designing mind maps, idea generating, creative and lateral thinking, creativity and problem solving.
    • ConceptDraw MINDMAP is ideal for team and personal work in Business, Marketing and Project Management.
    • The libraries with large quantity of vector objects help to illustrate your mind maps and to make them bright, visual and comprehensible.
    • Use of View Navigator tool lets create presentations from a mind map: you can simply select the map parts you want to present, sequence your slides, and preview the presentation.
    • ConceptDraw MINDMAP provides wide capabilities of importing and exporting in various formats: Microsoft PowerPoint, Microsoft Word, MS Excel, Mindjet MindManager, image, HTML, PDF file.





    TEN RELATED HOW TO's:

    The Mind Map Evernote Possibilities →

    It makes it easy to share your notes with coworkers, associates, classmates, and friends.The Mind Map Evernote Possibilities *
    Picture: The Mind Map Evernote Possibilities
    Related Solution:

    Structured Systems Analysis and Design Method. SSADM with ConceptDraw DIAGRAM →

    A waterfall model describes software development process as a sequence of phases that flow downwards. SSADM is one of the implementations of waterfall method. It’s easier to learn about structured systems analysis and design method (SSADM) with ConceptDraw DIAGRAM because this software has appropriate tools for creating data flow diagrams. You can use all the three main techniques of SSADM method with special tools and predesigned templates. This data flow diagram illustrates the Structured Systems Analysis and Design Method. This method method considers analysis, projecting and documenting of information systems. Data flow models are the most important elements of SSADM and data flow diagrams are usually used for their description. It includes the analysis and description of a system as well as visualization of possible issues.Structured Systems Analysis and Design Method
    Picture: Structured Systems Analysis and Design Method. SSADM with ConceptDraw DIAGRAM
    Related Solution:

    Local area network (LAN). Computer and Network Examples →

    Computer networks nowadays are spread all across the world. The large number of parameters, such as geographic scale or communication protocols, can divide networks. One of the most common types of networks is called local area network (LAN). It convenient to represent network examples by means of diagrams. This local area network (LAN) diagram provides an easy way to see the way the devices in a local network are interacted. The diagram uses a library containing specific symbols to represent network equipment , media and the end-user devices such as computers (PC, mac, laptop) , network printer, hubs, server and finally a modem. There are two types of network topologies: physical and logical. The current diagram represents precisely a physical type of LAN topology because it refers to the physical layout of a local network equipment.Local area network (LAN) diagram
    Picture: Local area network (LAN). Computer and Network Examples
    Related Solution:

    Network Security Model →

    Creation of well thought-out network security model will effectively help you in realization your network's security. ConceptDraw DIAGRAM diagramming and vector drawing software extended with Network Security Diagrams Solution from the Computer and Networks Area of ConceptDraw Solution Park lets fast and easy design all variety of network security models: Open network security model, Closed network security model, Restrictive network access model.Network Security Model
    Picture: Network Security Model
    Related Solution:

    Business Structure →

    Each business is created, exists and develops according to its type of business structure. Creating new business or developing existing, you may need a powerful software for representing its business structure. In this case ConceptDraw DIAGRAM diagramming and vector drawing software extended with 25 Typical Orgcharts solution from the Management area is exactly what you need.Business Structure *
    Picture: Business Structure
    Related Solution:

    Launch Projects Exchanging Mind Maps with Evernote →

    To launch Projects Exchanging Mind Maps with Evernote using ConceptDraw MINDMAP simply and easily.Launch Projects Exchanging Mind Maps with Evernote *
    Picture: Launch Projects Exchanging Mind Maps with Evernote
    Related Solution:

    Presenting Documents with Remote Presentation for Skype Solution →

    Video tutorials on ConceptDraw products. Try it today!Presenting Documents with Remote Presentation for Skype Solution *
    Picture: Presenting Documents with Remote Presentation for Skype Solution
    Related Solutions:

    Flowchart on Bank. Flowchart Examples →

    This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park. This sample shows the Flowchart of the Subprime Mortgage Crisis. This Flowchart describes the decline in housing prices when the housing bubble burst and what it caused on the housing and financial markets. You can also see the Government and Industry responses in this crisis situation.Flowchart on Bank. <br>Flowchart Examples *
    Picture: Flowchart on Bank. Flowchart Examples
    Related Solution:

    How To Create Restaurant Floor Plan in Minutes →

    As restaurant industry is growing rapidly nowadays, researches show that almost half of the adults have worked in a restaurant or a cafe. Moreover, many of them dream to start their own someday. Unfortunately, it takes a lot of time to write a business plan and to find a great location, although some know how to create a restaurant floor plan in minutes or how to plan budget effortlessly. Hiring employees can also cause a lot of headache, but this is crucial for further success, because every guest comes to restaurant for a good service and delicious food. It is also worth noting that restaurant concept is also important, because it defines target audience and influences the menu. This diagram represents the floor plan of an ongoing sports-theme establishment - restaurant, cafe, or other food service. A number of widescreen monitors installed along the perimeter provide visitors the opportunity to follow the course of a match from anywhere in the dining room of restaurant or cafe. The most of sports fans believe that food and alcohol is a big part of any sports show. That is why the dining room takes the most space - almost 60% of the total establishment space. Nearly all sports fans consume beverages while watching sports - beer, soda or water at least. Thus, the restaurant floor plan designers added a large lavatory there. Moreover, project developers considered unnecessary the gender division of such delicate place - perhaps they guess that only men are watching football, or believe that alcohol will eliminate the most of gender differences.Restaurant Floor Plan
    Picture: How To Create Restaurant Floor Plan in Minutes
    Related Solution:
    ConceptDraw
    MINDMAP 11