"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML Sequence Diagram
UML Sequence Diagram can be created using ConceptDraw DIAGRAM diagramming software contains rich examples and template. ConceptDraw is perfect for software designers and software developers who need to draw UML Sequence Diagrams."A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees." [Help desk. Wikipedia]
The UML sequence diagram example "Help desk" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
The UML sequence diagram example "Help desk" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
Process Flowchart
ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.UML Use Case Diagram Example. Registration System
The use case diagram (behavior scenarios, precedents) is the initial conceptual representation of the system during its design and development. This diagram consists of actors, use cases and relationships between them. When constructing a diagram, common notation elements can also be used: notes and extension mechanisms.This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park.
This sample shows the types of user’s interactions with the system and is used at the registration and working with the database system.
Basic Flowchart Symbols and Meaning
Flowchart Symbols and Meaning - Provides a visual representation of basic flowchart symbols and their proposed use in professional workflow diagram, standard process flow diagram and communicating the structure of a well-developed web site, as well as their correlation in developing on-line instructional projects. See flowchart's symbols by specifics of process flow diagram symbols and workflow diagram symbols.UML Class Diagram Generalization Example UML Diagrams
This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML Class Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park.This sample describes the use of the classes, the generalization associations between them, the multiplicity of associations and constraints. Provided UML diagram is one of the examples set that are part of Rapid UML solution.
Entity Relationship Diagram Examples
Creating an entity-relationship (ER) model is to visually represent the structure of a business database, where data equates to entities (or objects) that are linked by defined relationships expressing dependencies and requirements. By nature it is an abstract visualization, the first step in the design process towards creating a logical and functional database.ConceptDraw gives the ability to describe a database using the Entity-Relationship model. Entity-Relationship Diagram solution includes icons advocated by Chen's and Crow’s Foot notation that can be used when describing a database.
UML Tool & UML Diagram Examples
The classical design of any automated process is UML diagrams that provide wide graphical ways to present all aspects of automation.Solution RapidUML from Software Development area of ConceptDraw Solution Park provides templates, examples and 13 vector stencils libraries for drawing all types of UML 1.x and 2.x diagrams using ConceptDraw DIAGRAM diagramming and vector drawing software.
Use these UML diagram templates and examples to quickly start drawing your own UML diagrams.
SYSML
The SysML solution helps to present diagrams using Systems Modeling Language; a perfect tool for system engineering.
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