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Response to Complaint

Response to Complaint

Every company that exists on the market, at least once was faced with a written complaint of its client. Typically, this is unexpectedness, but you need to be well prepared for this, because from what how you will respond to the complaint depends the success of your future cooperation with these clients and many others. Moreover, the dealing with complaints is a clear indication of how you are able to work with clients and how you appreciate them. The negative reviews can easy scare away new customers, so if any person appealed for you with a complaint, your task is as quickly as possible to resolve the situation, to show the client that you listen to his wishes, quickly react to them and correct your mistakes. The disregard of upset people is unacceptable and could lead to the sad consequences. And vice versa, the correct response to the claim helps to settle the dispute, to keep the situation under the control, to save time, to restore the reputation and to keep the client base. This action Mind Map designed in ConceptDraw MINDMAP effectively helps to quickly respond to customer complaints and contains a variety of short or long response messages. Read more


Genomics is a section of molecular genetics devoted to the study of genome and genes of living organisms. The human's genome is a totality of inheritable material that is enclosed in a person's cell. The main task of genomics is the establishment of a complete genetic characterization of the whole cell, definition the number of contained genes and their sequences, number of nucleotides in each gene and their sequences, the functions of each gene in relation to the metabolism of an organism. Genomics allows to express the essence of an organism, its potential opportunities, generic and individual differences from other organisms, to anticipate the reaction to the external impacts, knowing the sequence of nucleotides in each of genes and number of genes. Genetic engineering rapidly moves, the new discoveries and achievements in this field occur in incredibly fast pace. This Mind Map represents the list of FAQs about genetic and genomic science, and illustrates how useful are the Mind Maps for structuring information and explaining the complex subjects in a simplified manner. ConceptDraw MINDMAP lets you easy create Mind Map representing the main thesises for any science. Read more
The vector clipart library "Arrows" contains 37 arrows which you can easy use in your presentation slides and illustrations.
The clip art example "Arrows - Vector clipart library" was created in the ConceptDraw PRO diagramming and vector drawing software using the Presentation Clipart solution from the Illustration area of ConceptDraw Solution Park. Read more
Moving up
Moving up, presentation, arrow,
Vertical moving
Vertical moving, presentation, arrow,
Moving down
Moving down, presentation, arrow,
Interaction arrows
Interaction arrows, presentation, arrow,
Wavy arrow
Wavy arrow, presentation, arrow,
Circular motion
Circular motion, presentation, arrow,
Goal achievement
Goal achievement, presentation, arrow,
Moving ahead
Moving ahead, presentation, arrow,
Opposite direction
Opposite direction, presentation, arrow,
Motive forces
Motive forces, presentation, arrow,
Arrow backward
Arrow backward, presentation, arrow,
Arrow forward
Arrow forward, presentation, arrow,
Arrow left
Arrow left, presentation, arrow,
Arrow right
Arrow right, presentation, arrow,
Arrow 1
Arrow 1, presentation, arrow,
Arrow 2
Arrow 2, presentation, arrow,
Arrow 3
Arrow 3, presentation, arrow,
Horizontal double arrow
Horizontal double arrow, presentation, arrow,
Connecting arrow
Connecting arrow, presentation, arrow,
Arched down
Arched down, presentation, arrow,
Arched up
Arched up, presentation, arrow,
Circular, presentation, arrow,
Leftward, presentation, arrow,
Rightward, presentation, arrow,
Leftward blue
Leftward  blue, presentation, arrow,
Rightward blue
Rightward blue, presentation, arrow,
Arrow backward round
Arrow backward round, presentation, arrow,
Arrow forward round
Arrow forward round, presentation, arrow,
Arrow round
Arrow round, presentation, arrow,
Arrow left rounded square
Arrow left rounded square, presentation, arrow,
Arrow right rounded square
Arrow right rounded square, presentation, arrow,
Arrow 2 rounded square
Arrow 2 rounded square, presentation, arrow,
Arrow 3 rounded square
Arrow 3 rounded square, presentation, arrow,
Arrow forward square
Arrow forward square, presentation, arrow,
Arrow backward square
Arrow backward square, presentation, arrow,
Arrow left (white background)
Arrow left (white background), presentation, arrow,
Arrow right (white background)
Arrow right (white background), presentation, arrow,

Misunderstanding Product Purpose

The successful promotion of goods on the market and the high rates of sales are achieved by active advertising actions of the company. The customers don't purchase simply the goods or services, they acquire solutions provided by them. That's why during the advertising a product, it is very important not only describe it in details, but professionally and clearly explain which purposes it will help to reach the customer. In other words, you must provide a ready answer to the question what benefits the client will receive by purchasing the product or service, even before the moment of it appearing in a client's mind. In a competitive environment the importance of clarifying the product's purpose has even more greater value, because the client needs to see instantly all benefits and value of your product, and prefer it to many others. The ways of explaining in cases of misunderstanding of a product purpose can vary. This action Mind Map easy created with powerful tools of ConceptDraw MINDMAP software contains ready to use response phrases and helps correctly and exhaustively respond to the critical messages in cases of customer's misunderstanding of a service or product purpose. Read more

Q&A Quality Issues

Each product and service must to meet specific consumer demands, the quality characterizes conformity of goods to these requirements. The company's success is strongly determined by quality and cost of provided services and produced goods. In other words, in order to achieve a success in its activities, the company needs to ensure competitive quality and competitive prices for their products and services. The quality assurance (QA) is a set of actions planned and systematically implemented in the framework of the quality system, needed for creation a product of appropriate quality. It is one of the key elements of any business, any sphere of production, including software development and IT. The quality assurance in IT covers all technological stages of development, release and operation of software information systems, with a goal to develop a quality product. This action Mind Map constructed in ConceptDraw MINDMAP helps to clarify for customer the questions related to quality issues and quality assurance of products or services. Read more

Bank Detailed Answers

This action mindmap helps to quick answer customers' frequently asked questions and to provide useful info about bank services. Read more

Address to User Story Question

This action mindmap helps respond to questions related to a user story from customers looking for advice on product applicability for professional tasks. The example contains ready to use response phrases organized into a mindmap for quick composing and tweeting/posting of the response messages. Read more

Solar System

The Solar System is a system of planets, in the center of which is situated a bright star, a source of energy, heat and light - the Sun. The Solar System includes 9 planets and more than 63 their satellites, several dozen of comets and large number of asteroids. In the center of Solar System is situated the Sun, around which in orbits revolve the planets. The Sun is a giant ball of fire of very high temperature, consisting of plasma (ionized gas), composed from hydrogen and helium. There are two large groups of planets: terrestrial planets - Mercury, Venus, Earth and Mars, they are small in size with a rocky surface and are situated nearer to the Sun; planets giants - Jupiter, Saturn, Uranus and Neptune, large planets composed mostly of gas and characterized by the presence of rings, consisting of ice, dust and many rocky pieces. The planet Pluto doesn't fall into any of these groups, because despite its presence in the Solar System, it is situated too far away from the Sun and has a very small diameter. Mind Map created in ConceptDraw MINDMAP software is a visual presentation of Solar System's structure. You can also design detailed Mind Maps representing the main characteristics of each planet. Read more

Bank Customer Notifications

This action mindmap helps to close messaging to the community from an unhappy customer, transfer communication to a private channel, and resolve customer issues. Read more

Discover Plans Question

There is no commercial company in the world, that is not interested in attracting new customers. Any company strives to expand its business, to have a constant demand for its products and accordingly a stable income. The development, attraction new customers and retention existing ones are the main tasks of the business. But how to attract new customers? This question is relevant for recently opened business and for long existing. There are many ways and marketing strategies, among them are the study of demand in own field of production, qualified analysis of consumers' needs, creation of competitive and actual for this moment product, as well as the ability to present it skillfully on the market. In this regard it is impossible to dispense without the different promotional campaigns: advertising at Internet, in print editions, on billboards, various promotions, releases, promotional videos, trailers revealing plans, all they are effective methods to interest the customers and maintain this interest. The ability to correctly advertise the future improvements and updates plays an important role on the way to company's success. This action Mind Map created using the ConceptDraw MINDMAP tools helps to respond to customers questions related to the plans about future products or services of the company. Read more

Social Brand Strategy

In the mind of consumer the brand is a entire image of a product, which is invariably associated with its specific characteristics. Every manufacturer knows about this fact and in conditions of great competition actively applies the brand management, and strives to create unique and memorable brand for a new product appearing on the market. Brand management is carried out at different levels from the corporate brand, family brand to the individual brand. The brand strategy is a methodological tool of brand management, a long term plan of brand's creation and management, systematic brand development to achieve the goals. Brand strategy is built according to the brand's essence and principles of competition. Effective brand management and development of social brand strategy, its realization, implementation and promotion are important, but quite complex tasks. The main goal of brand strategy is to achieve that the brand become an ideal in the minds of consumers and was easily recognizable by them. The social media provide the great assistance in this and help effectively influence the target audience. A visual Mind Map created in powerful ConceptDraw MINDMAP application organizes the research and methods for the social brand strategy. Read more

How To Organize Your Own Art Show

The preparation for any event always begins with planning. How to make a plan and what it should be? First of all, the plan should be accurate, well thought-out to the small details and precisely arranged. It is better to start early the event's planning, because the more time is left to the important date, the more opportunities is to consider all, to avoid mistakes and negative reviews from the participants. The plan is prepared in accordance with specifics of a given event and general recommendations for planning. The first you need to determine the main purpose and expected results from event's holding. It is important that purpose was clearly defined and achievable. Next, you must define the kind of event and its budget. Now, choose the place, the number of participants and go to detailing the plan. The most convenient way to display the items of the plan of holding any event is a Mind Map. The opportunities of Mind Maps are almost limitless, with their help you can plan any event - conference, exhibition, banquet, party, wedding, etc. To plan efficiently any event, including your own art show or art exhibition, use the ConceptDraw MINDMAP software. It helps organize the details of the plan on a visual Mind Map. Read more

Must Have Suggestion

The increasing of sales directly depends from the improvement and perfection of the product and from adding new features must-have according to the customers' opinion. In this regard, it is important to have constant feedback with customers, to analyze their questions and make conclusions, to conduct various surveys, to maintain statistics, to monitor changes and market's improvement in a given segment. Heed to customers feedback, respond quickly to requests, consider proposals for improvements to develop your business, to increase the client orientation and competitiveness. The competition makes business more interesting and effective, that's why it is important to analyze the market, as well as the successes and suggestions of other companies in this field. In many cases detailed analysis will help to detect the trends and understand what features are in demand at the moment. This is very important, because timely addition of relevant features and effective possibilities in many cases helps to dramatically increase the popularity of the product and accordingly the volume of its sales. Don't be afraid to follow the expectations of your customers and surprise them also. This action Mind Map helps correctly respond to feature suggestions made by customers and for requirements related to must-have features. The example contains ready to use response phrases. Read more

All My Tasks

Create a list of Tasks in Outlook using topic types "Task" from a MINDMAP document. Read more

125 Ways to Integrate Social Media to Increase Your Business

This mind map illustrates modern social media approaches to business marketing that can be presented to others using ConceptDraw MINDMAP and the eLearning for Skype solution. Read more