Must Have Suggestion


Being successful in business is about meeting your defined objectives and adapting to changes occurring in the global market. The ability for an organization to successful adapt to a rapidly changing environment leads to continued growth and success. Failure to adapt, leads to stakeholder disappointment and eventually to extinction if an organization cannot adjust to the situation.

Many organizations, who at one time in their history flourished, have been known to flounder because of loss of direction and vision. Keeping an organization moving forward requires strong collaborative team work to transition an organization from one stage to the next in its life cycle. Mistakes in strategy or implementation today are punishing when your team fails to correctly identify an early opportunity. Early opportunities not acted on cease to be success possibilities.

Social Media Response

The Social Media Response solution provides an interactive flow chart with action mind map templates to help to create an effective response to applicable social media mentions.


The Social Media Response solution helps to organize the process of response for interactions occuring in social media. The Social Media Response solution provides the means to respond to social media mentions quickly and professionally. This tool keeps the entire team on the same page allowing you to realize your social media strategy, improve the quality of your answers, and minimize the time it takes to respond.


Interactive tool helps you find the appropriate response to social media mentions quickly.

Solution Purpose

Give quick and professional responses to social media mentions. Present workflow to team. Train employees. Accumulate knowledge and experience.

Intended For

Social media strategists, online marketing agencies, internet entrepreneurs, bloggers, social media consultants, startup groups using online promotion, sales people, technical support, PR professionals, trainers/coaches.

Products and methods

The Social Media Response solution delivers an innovative combination of interactive flow charts and action mind maps to help you boost your social media succes

This action mindmap helps respond to feature suggestions made by customers or enhancement requirements related to must-have features. The example contains ready to use response phrases organized into mindmap for quick composing and tweeting/posting of the response messages.

Example 1. Must Have Suggestion

Export to Outline

Suggestion - Must-have features
    • Objective
      • Provide positive answer for social media Reveal positive public vision of company/product.
    • Primary Messages
      • Thanks for your suggestion! We've added your suggestion about delivery service to our product roadmap.
      • It's a good idea and currently we are working on the ability to deliver gift wrapped products. Look for this service to be available in approximately one month.
      • I see the issue with your order and it has been turned over to our Sales Team.
      • Our team is working on the ability to post long reviews about products. We will notify you when this feature is ready.
      • We understand the inconvenience that you had and are working hard to remedy this.
      • Know more about service using our web-resources
        • See the service video
        • Read the service FAQ
        • Contact our support team
        • I will redirect your suggestion to our R&D department.
        • Read the service datasheet on the feature list as well as technical requirements and background details
    • Good additions
      • A new contest had started . Fill out a survey and win an iPad!
      • Looking for experienced beta testers for a new purchase system. Join the campaign and get a permanent discount in our store.
      • This product is not available for sale at this time but it is available for pre-order it. In two more weeks it will be ready for delivery.
      • Could you describe your suggestion in greater detail?
      • We do not provide a warranties for the products, they are provided by the products' manufacturers.
      • Thank you for your suggestion about our registration process. We have added it to our wishlist.
      • Thank you for getting involved and telling us about your experience with our product.
    • Examples
      • You can use search feature on our website to find the product information.
      • This product is not currently available in our store.
      • Do you know about our preordering process? If you are not familiar with it, you can read more here
      • We are increasing our product range in our store next week!
      • We have a new support phone number +888+888+8888

The Benefits for ConceptDraw MINDMAP Brainstorming Software

  • ConceptDraw MINDMAP is effective for brainstorming, designing mind maps, idea generating, creative and lateral thinking, creativity and problem solving.
  • ConceptDraw MINDMAP is ideal for team and personal work in Business, Marketing and Project Management.
  • The libraries with large quantity of vector objects help to illustrate your mind maps and to make them bright, visual and comprehensible.
  • Use of View Navigator tool lets create presentations from a mind map: you can simply select the map parts you want to present, sequence your slides, and preview the presentation.
  • ConceptDraw MINDMAP provides wide capabilities of importing and exporting in various formats: Microsoft PowerPoint, Microsoft Word, MS Excel, Mindjet MindManager, image, HTML, PDF file.

Related Solution:


How to Present Workflow to Team

To pull a social media team together, to set your objectives, to develope an integrated communications strategy.Action mindmap - Must have suggestion
Picture: How to Present Workflow to Team
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SWOT Analysis

The "SWOT Analysis" solution contains easy-to-use mind map templates that help identify Strengths, Weaknesses, Opportunities, and Threats, as well as outputs to ConceptDraw DIAGRAM v12 for presenting analysis results.SWOT Analysis: Social Media Marketing
Picture: SWOT Analysis
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Discover Plans Question

This action mindmap helps respond to questions related to plans discovered from customers asking about future products or services of the company. The example contains ready to use response phrases organized into mindmap for quick composing and tweeting/posting of the response messages.Discover Plans Question
Picture: Discover Plans Question
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