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Business Process Elements: Activities

Business Process Elements: Activities (Win, Mac)
Create professional business process diagrams using ConceptDraw Activities library with 34 objects from BPMN.
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML activity diagram
UML activity diagram, initial, final, decision, merge, action,
Used Solutions
This vector stencils library contains 47 SysML activity diagram symbols.
Use it to design your SysML activity diagrams using ConceptDraw PRO diagramming and vector drawing software.
"Activity diagrams are constructed from a limited number of shapes, connected with arrows. The most important shape types:
- rounded rectangles represent actions;
- diamonds represent decisions;
- bars represent the start (split) or end (join) of concurrent activities;
- a black circle represents the start (initial state) of the workflow;
- an encircled black circle represents the end (final state).
Arrows run from the start towards the end and represent the order in which activities happen." [Activity diagram. Wikipedia]
The vector stencils library "Activity diagram" is included in the SysML solution from the Software Development area of ConceptDraw Solution Park.
Action
Action, action,
Call behavior action
Call behavior action, call behavior action, action,
Accept event action
Accept event action, accept event action,
Accept time event action
Accept time event action, accept time event action,
Send signal action
Send signal action, send signal action,
Activity
Activity, activity, frame,
Activity final node
Activity final node, initial node, activity final node,
Flow final node
Flow final node, flow final node,
Activity parameter node
Activity parameter node, activity parameter node,
Control operator node
Control operator node, control operator node,
Control operator - frame
Control operator - frame, control operator frame,
Decision/Merge node
Decision/Merge node, decision node, merge node, control node, activity node,
Fork/Join node
Fork/Join node, fork node, join node, control node,
Initial node
Initial node, initial node, control node,
isControl
isControl, isControl node, action,
isStream
isStream, isStream node, action,
isStream 2
isStream 2, isStream node, action,
isStream 3
isStream 3, isStream node, activity parameter node,
Local precondition
Local precondition, local precondition node, action,
Local postcondition
Local postcondition, local postcondition node, action,
NoBuffer
NoBuffer, noBuffer node, action,
Object node
Object node, object node,
Object node 2
Object node 2, pin, object node, action,
Optional
Optional, optional, action,
Optional 2
Optional 2, optional, activity parameter node,
OverWrite
OverWrite, overwrite, action,
Parameter set
Parameter set, parameter set, action,
Parameter set 2
Parameter set 2, parameter set, activity, frame,
Probability
Probability, probability, action,
Probability 2
Probability 2, probability,
Rate
Rate, rate,
Rate 2
Rate 2, rate,
Rate 3
Rate 3, rate,
Rate 4
Rate 4, rate,
Rate 5
Rate 5, rate, activity parameter node,
Rate 6
Rate 6, rate, action,
Control flow
Control flow, control flow, action,
Control flow 2
Control flow 2, control flow, action,
Object flow
Object flow, object flow, action,
Object flow 2
Object flow 2, object flow, action,
Probability path
Probability path, probability,
Rate path
Rate path, rate,
In block definition diagram, activity, association
In block definition diagram, activity, association, block definition diagrams, activity, association, activity, frame, activity,
Activity partition
Activity partition, activity partition, swimlane,
Activity partition - action
Activity partition - action, action, activity partition,
Interruptible activity region
Interruptible activity region, structured activity node, interruptible activity region,
Structured activity node
Structured activity node, structured activity node,
Used Solutions

UML Activity Diagram. Design Elements

UML Design Elements: Activity (Win, Mac)
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How To Create a Process Flow Chart (business process modelling techniques)
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