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This BPMN (Business Process Model and Notation) diagram sample illustrates the issue tracking system workflow.
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The business process modeling diagram example "Trouble ticket system - BPMN 2.0 diagram" was designed using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park.
Business process modeling
Business process modeling, user, task, service, send, script, none, end, message, exclusive gateway,

Business Process Management

ConceptDraw RapidDraw technology is a simple point-and-click design that helps create professional, presentation-ready business process diagrams quickly and efficiently.

BPMN standard, Business Process Diagram, BPMN, Business Process Business Process Diagrams

BPMN standard, Business Process Diagram, BPMN, Business Process
Business Process Diagrams solution extends the ConceptDraw PRO BPM software with RapidDraw interface, templates, samples and numerous libraries based on the BPMN 1.2 and BPMN 2.0 standards, which give you the possibility to visualize equally easy simple and complex processes, to design business models, to quickly develop and document in details any business processes on the stages of project’s planning and implementation.

Process Improvement

It's incredibly convenient to develop and realize the process improvement with help of ConceptDraw PRO diagramming and vector drawing software which offers the Business Process Diagram Solution from the Business Processes Area.

Business Process Modeling Tools

ConceptDraw PRO the best business process modeling tools.contains pre-designed libraries and templates based on the BPMN 2.0 standard that allows to create of both simple and complex (nested) models of processes.

Business Process Modeling Resume

ConceptDraw PRO is a best business processes modeling software for graphical documenting processes of the company.

BPR Diagram. Business Process Reengineering Example

This sample was created in ConceptDraw PRO diagramming and vector drawing software using the Business Process Diagram Solution from the Business Processes area of ConceptDraw Solution Park. The Business Process Solution is based on the standard BPMN 2.0 and includes the set of libraries of ready-to-use objects.

Business Process Reengineering Examples

This sample shows the Business Process Reengineering Diagram. Reengineering is the process of the business processes optimizations. This sample can be used in business process management, quality management, project management and program management.

Business Process Modeling with ConceptDraw

Business Process Modeling Notation -BPMN- is a set of standard symbols that allow you to create a graphical view of a business process. The symbols were developed to help users develop standard, unified structure of processes, and any messages shared between these processes. This is business process improvement tools.

Business Models

You need develop a business model? It’s very easy! All what you need is a powerful Business Process Diagram software. Never before creation of Business Models wasn’t so easy as now with Business Process Diagram Solution for ConceptDraw Solution Park.

How to Draw a Good Diagram of a Business Workflow?

To draw a good diagram of a business workflow you should have a ready-to-use set of pre-designed objects you may drag-and-drop to your document focusing on the workflow structure and meaning, not drawing tools. ConceptDraw PRO with Workflow Diagrams solution provides complete set of design element you may use to draw a good diagram of a business workflow.

ConceptDraw Arrows10 Technology

ConceptDraw Arrows10 Technology - This is more than enough versatility to draw any type of diagram with any degree of complexity.

Process Flowchart

ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)