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Total Quality Management with ConceptDraw

Total Quality Management (TQM) system is the management method where the confidence in quality of all organization processes is placed foremost. The given method is widely used in production, in educational system, in government organizations and so on. As it follows from the name this method is constructed on three main concepts:

  • Total- implies the application of the method to all processes in system without exception.
  • Quality- implies the definition of quality standards and yearning for reaching of these standards.
  • Management – implies creation of management system with all attributes of similar systems such as planning, organization, staff, etc.

Accordingly to ISO standard, TQM is the management approach for organizations, concentrated on the quality, based on the participation of all organization members and directed to receipt of long- term profit in the form of clients and customers satisfaction, and benefits for all members of an organization and society in general.

Thus, TQM demands application to all processes in a system and implies an exclusion of defects and wastes in such processes.

Any management method demands definite tools for getting the primary information about processes which should be managed, for study and analysis of this information and for further optimization of these processes. Among TQM tools there are Pareto diagrams and Ishikawa diagrams (fishbone), which will be reviewed further and block schemes of processes which were reviewed in separate articles.

Pareto diagrams were named after their creator Vilfredo Pareto. Already in 19th century he came to a conclusion that 80% are concluded in 20% of processes which implies the definition of such processes first of all and the exposure of defects and deficiencies.

To create a Pareto diagram it is necessary to collect the information about the rise of defects in the studied process of the considered system and present these reasons in the form of columns of the diagram with a value which corresponds to frequency of the defect appearance because of this reason. That is, the more often the reason calls the defect in the process the bigger is the column on the diagram. The percentage spacing of the defect by reasons can be used. Further the time interval for review of the defect and reasons is defined. Reasons are formed up from left to right in order of diminution of frequency of a defect appearance by this reason. After this it is created the cumulative curve of the improvement of process parameters at the removal of each of the denoted reasons by way of summation of reasons values.

Naturally, it is impossible to completely get rid of many reasons of defects appearance, but it is possible to reduce their influence of the process by taking appropriate steps. After this the new Pareto diagram is created for comparative analysis and for checking of effectiveness of taken actions.

The best results the usage of Pareto diagram gives in combination with Ishikawa diagram, which allows to reveal the reasons of defects appearance.

Ishikawa diagram (cause-effect relation diagram, “fishbone”) is a scheme which represents factors (reasons) which influence on quality coefficient of the final result of the concerned process. The main factors are 4M:

  • Men
  • Methods
  • Materials
  • Machines

These main factors are subdivided into smaller. The degree of the detailed elaboration is defined only by factors significance and planner’s tasks. With the help of Ishikawa diagram it is possible to show visually all factors which influence on the quality coefficient, sort them out and show their interrelation.

Total Quality Management with ConceptDraw *

The diagram really resembles a fishbone due to the method of its creation. Firstly the “main bone” – the problem or defect is defined. Further “middle bones” –main factors which cause the problem are defined. After this middle bones are supplemented with smaller factors. By means of an expert way it is defined the influence on the problem of each main factor which is indicated on the diagram. It is also possible to define an influence of each smaller factor in the big factor. The more effective method of definition of all reasons which influence on the result of the process is the method of brainstorming for which it is worthwhile to use the corresponding software.

In the result of construction of such diagram it is appeared a clear and visual picture of reasons and their meaning in the forming of existing result of the considered process.



EIGHT RELATED HOW TO's:

Work Order Process Flowchart. Business Process Mapping Examples →

Working with personnel might be difficult if you are not prepared enough. To explain your workers all the details of communication with customers, you can draw an order process flowchart which will describe every step of the process and answer all the questions that might appear. You can view a lot of business process mapping diagram examples here, in ConceptDraw Solution Park. This business process flow chart is created to illustrate the sample work order process. Before an organization can make some work for a person, the customer work order request must be completed. It is needed for tracking and accountability objectives. We used this business process flowchart to show a certain tasks and actions assumed by an organization. This flowchart depicts the outside inputs that are needed to launch a process, and ways the organization delivers its outputs. This business process flowchart was created with a help of ConceptDraw Business Process Mapping solution.Work Order Process Flowchart. <br>Business Process Mapping Examples *
Picture: Work Order Process Flowchart. Business Process Mapping Examples
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Examples of Flowchart →

This sample shows the Flowchart of the ACC general account creation. This Flowchart describes the Start point, the process of the handling the user requests and the End point – creating of the account. The shapes represent the subprocesses and the arrows between the shapes shows the sequence of the actions. This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the Flowcharts solution from the "Diagrams" area of ConceptDraw Solution Park.Examples of Flowchart *
Picture: Examples of Flowchart
Related Solution:

Workflow Diagram →

Sometimes it's difficult to find a path in work processes or to understand the requirements, especially when you are a newcomer. To get your thoughts straight, create a workflow diagram, and put everything on it. This will not only help you to get into the workflow, but also show it’s weaknesses. This illustration captures the workflow process of payment an invoice for the electricity consumed by certain enterprise. It was drawn in ConceptDraw DIAGRAM using its solution for Workflow Diagrams. Making a workflow charts means that you need to depict consistently all processes engaged to the workflow process. Then, you should connect them with symbols meaning study and analysis. Next, add symbols of decisions. A work flow diagram made precisely and correctly can help to clarify your work flow to any person.Workflow Diagram *
Picture: Workflow Diagram
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Business Board Org Chart →

This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the Organizational Charts Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the organizational chart in the field of Architect Engineering. Create your own orgchart professional drawings using ConceptDraw.Business Board Org Chart *
Picture: Business Board Org Chart
Related Solution:

Property Management Examples →

This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the Seven Management and Planning Tools Solution from the Business Productivity area of ConceptDraw Solution Park. This sample shows the Property Management matrix, the ideas are ordered in regards to importance and frequency. This matrix gives the ability to turn the theory into quantifiable data.Property Management Examples *
Picture: Property Management Examples
Related Solution:

Definition TQM Diagram →

The Total Quality Management Diagram solution helps your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.Definition TQM Diagram *
Picture: Definition TQM Diagram
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