8 Step Problem Solving
QualityIn Solutions from Quality Management Area we support quality and manufacturing managers with visualization tools for production quality control and improvement. The solutions from Quality Management Area extend ConceptDraw DIAGRAM software with Quality Diagrams. Quality mind mapsThis solution extends ConceptDraw MINDMAP software with Quality Management Mind Maps (Presentations, Meeting Agendas, Problem to be solved). |
This mind map shows 8 steps approach to solving any kind of product or service problems.
Example 1. 8 Step Problem Solving
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8 Step Problem Solving
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Clarify the problem
- make sure you clearly state the problem and state how it ties to your unit mission
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Breakdown the problem
- identify performance gap; what is the current performance compared to desired performance
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Set a target
- what level of performance is desired and by when
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Analyze the root cause
- get to the level of cause that will ensure the problem does not recur
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Develop countermeasures
- identify what specific actions need to be taken to counter the root cause of the problem
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See countermeasures through
- follow-up and verify countermeasures are being applied.
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Evaluate both results and process
- make sure the countermeasures are providing the results predicted and desired
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Standardize successful processes
- share your successes with functionals, make the changes permanent.
The Benefits for ConceptDraw MINDMAP Brainstorming Software
- ConceptDraw MINDMAP is effective for brainstorming, designing mind maps, idea generating, creative and lateral thinking, creativity and problem solving.
- ConceptDraw MINDMAP is ideal for team and personal work in Business, Marketing and Project Management.
- The libraries with large quantity of vector objects help to illustrate your mind maps and to make them bright, visual and comprehensible.
- Use of View Navigator tool lets create presentations from a mind map: you can simply select the map parts you want to present, sequence your slides, and preview the presentation.
- ConceptDraw MINDMAP provides wide capabilities of importing and exporting in various formats: Microsoft PowerPoint, Microsoft Word, MS Excel, Mindjet MindManager, image, HTML, PDF file.
NINE RELATED HOW TO's:
Total quality management is the one known to be consisting of some organization-wide efforts put in order to install and to make some climate in which this organization can continuously improve its ability to deliver the high-quality products and services to its customers permanently.
Picture: Total Quality Management Definition
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The most easier way of creating the visually engaging and informative Sales Process Flowchart is to create the new ConceptDraw document and to use the predesigned vector symbols offered in 6 libraries of the Sales Flowchart Solution. There are more than six types of sales process flow diagrams, ConceptDraw DIAGRAM software is flowchart maker which include six collections of extended flowchart symbols for effective diagramming. There are main collections of color coded flowchart symbols: Sales Department, Sales Steps, Sales Workflow, Sales Symbols and special set of Sales Arrows and Sales Flowchart.
Picture: Sales Process Flowchart Symbols
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A flowchart is a powerful tool for examining processes. It helps improving processes a lot, as it becomes much easier to communicate between involved people, to identify potential problems and to optimize workflow. There are flowcharts of different shapes, sizes and types of flowchart vary from quite basic process flowcharts to complex program flowcharts. Nevertheless, all these diagrams use the same set of special symbols like arrows to connect blocks, parallelogram to show data receiving or rectangles for showing process steps.
Basic flowcharts are used to represent a simple process algorithm. A basic flowchart notation consists of rectangles (business processes), arrows (the flow of information, documents, etc.). The same notation is used in items such as the "decision", which allow you to do the branching. To indicate the start of the entire business process and its termination can be used the "Terminator" element. The advantages of Basic Flowchart are simplicity and clarity. With it you can quickly describe the business process steps. Creating of Basic Flowchart does not require any special knowledge, as easily understand by employees with different levels of education and IQ.
Picture: Types of Flowchart: Comprehensive Overview
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Use ConceptDraw MINDMAP for creative thinking, planning, organization, problem solving, presentations, decision making, note taking, team brainstorming and other tasks.
Picture: Applications
ConceptDraw DIAGRAM diagramming and vector drawing software enhanced with powerful HR Flowcharts Solution perfectly suits for Human Resource Management.
Picture: Human Resource Management
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Common uses of the Fishbone (Ishikawa) diagrams are product design and quality defect prevention. They are effectively used to identify potential factors causing an overall effect for making possibility to solve a problem.
To create Fishbone Diagrams, Cause-and-Effect Diagrams, Ishikawa Diagrams, we recommend to use a ConceptDraw DIAGRAM software enhanced with Fishbone Diagrams solution from the Management area of ConceptDraw Solution Park.
Picture: Create Fishbone Diagrams
Related Solution:
This method of problem analysis is widely used in IT, manufacture industries and chemical engineering. If you want to take a fresh look on your problem, you can draw a fishbone diagram with ConceptDraw DIAGRAM software, which supports both MAC OS and Windows. You can see and download fishbone diagram samples and templates in ConceptDraw Solution Park.
This Fishbone (Ishikawa) diagram can be applied as template for performing the cause and effect analysis of a service industry problems. It can help to determine factors causing problems. Causes in this diagram are categorized according to the 4S’s principle that means Surroundings, Suppliers, Systems and Skills. Grouping causes allows to reveal main interactions between different events. This diagram was made using ConceptDraw Fishbone diagrams solution. It can help to reveal the causes effected a complicated issue. Of course it can be used together with other methods of approaching to the problem solving.
Picture: Draw Fishbone Diagram on MAC Software
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Identify the root causes of quality issues with Fishbone diagram. Because Fishbone diagram is hierarchical it is well-suited for capturing in a mind map for reviewing process towards proving which branch is the real root cause of an issue.
Picture: Fishbone Diagram
Related Solution:
Identify how factors influence each other. Factors mostly influencing called “Drivers” Primarily affected factors called “Indicators”. Problem solving further focuses on changing driver factors by corrective actions. Indicator factors help establish KPI (Key Performance Indicators) to monitor changes and the effectiveness of corrective actions in resolving a problem.
Picture: Relations Diagram
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ConceptDraw
MINDMAP 16