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DIAGRAM 14

Create Response Charts

Interactive Flowcharts can change the way one creates and organizes their social media response process. ConceptDraw DIAGRAM provides tools to develop a response flowchart that can be connected with Action Mindmaps. Visual navigation through the stages of a response process helps you locate specific actions to be taken via Action mindmaps.

Action Mindmaps can be used to describe primary messages and good additions, show examples of messages, and also define the main objective of messaging for a specific situation. Using a combination of Interactive Flowcharts with Action Mindmaps helps professional social media teams be more proactive by being prepared with proper responses.

Social Media Response solution minimizes Time to Response, improves the quality of responses, and assists in your entire marketing strategy.

The response process consists of three major stages. These stages are easy to identify: review an input, evaluate specifics of the case, and respond.

They can be visualized by three vertical columns (swim-lanes) which collect the items identified for the appropriate stage.

The review stage is involved in assessment of the first impressions from received inputs. The evaluation stage is used when making decisions for the case you are dealing with. The response stage is intended for choosing the proper responsive action to take.

A response Action Mindmap organizes actions, scripts, advice, and work examples into a one-page visual assistant, useful for dispersing out to a team.

An Action Mindmap contains four major branches helping determine a responsive action - Primary Messages, Good Additions, Examples, and Objective.

Connecting items between a response process flowchart and Action Mindmaps is as easy as assigning hyperlinks to objects.

The solution provides a set of special symbols (“Action Mindmap” objects) intended to be used on flowcharts to symbolize connections and hyperlinks with Action MindMaps. These objects contain hyperlinks to mind map documents and can be titled and colored on the flowchart. When modifying a response process, these objects can be easily moved (drag-and-drop) between flowchart items without any need for editing. This helps provide meaning for the newly constructed response process as it refers to the same Action MindMap and will be used during other steps of the process.

From a practical stand point, “Action Mindmap” symbols are a great time-saver which makes reworking the response process much easier.

Critical steps one must take when developing a Social Media Response Flowchart are creating a flowchart, distributing Action symbols on the flowchart items, creating a set of Action Mindmaps, and assigning hyperlinks for Action symbols.

Flowcharts can be developed in any sequence. The critical steps involved in creating a flowchart can be completed in whatever order works for your team, whether you choose to start by identifying Action Mindmaps or you choose to first develop the flowchart describing the bigger picture of how you want to organize your social media response process. If your response process is part of a larger project and you also want to work with a Gantt chart, you may also incorporate ConceptDraw Project in order to connect Action Mindmaps with project Gantt charts.

Now organizing the response process for social media teams can be quicker and easier. Interactive flowcharts help to facilitate the training of your team, increase the quality of your responses, and will make you more prepared and proactive when responding to occurrences in social media.


See also Videos:


  • Organizing and Selecting Social Media Response Action

  • How to Prepare Learning Presentations for Training

  • How to Present a Social Media Response Plan to Your Team

  • What Is an Action Mind Map

  • How to Connect Social Media Flowchart with Action Maps



  • Create Response Charts *

    Sample 1. Social media activity of a real estate agent flowchart.

    Use a flowchart to detail all variants of response. This chart looks at what to do in case of positive or negative feedback.

    The Interactive Flowcharts and Action Mind Maps demonstrate the solutions utilization, and management documents you can create using this solution.




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