FAQ on Updating and Upgrading ConceptDraw Products
If you have previously purchased ConceptDraw Office v2, you are eligible for upgrade pricing. Sign in and leave us the Upgrade Pricing Request confirming your previous purchase.
These are the last updates that were released for the previous versions of ConceptDraw products.
WIN: The programs will stay on your computer, but they will be removed from system register. This may cause some problems causing plug-ins to not work, but generally program will keep working. Note these older versions of ConceptDraw were not tested on the latest versions of MS Windows, so we do not guarantee they’ll keep working properly when you update your operating system.
MAC: Updates and upgrades to current generation of products will remove your old versions of programs. Note that these old versions were not tested on latest versions of Apple OS X, so we do not guarantee they’ll keep working properly when you update your operating system.
All ConceptDraw Office v1 programs will be deleted from your computer.
WIN: Your current programs will be deleted during this update, including all files from
MAC: Your current Applications will be deleted during this update, including all files from
WIN: To keep your custom materials safe during updating and upgrading programs move them from
MAC: To keep your custom materials safe during updating and upgrading programs move them from
All ConceptDraw Solution Park content including libraries, templates and samples will be removed while installing the update. You will now find these elements in the ConceptDraw Solution Browser.
WIN: ConceptDraw Office v2 will be deleted while installing ConceptDraw Office v3, so if you want to roll back to ConceptDraw Office v2 you will need to install ConceptDraw Office v2 again.
WIN: ConceptDraw Office v2 files will be removed during ConceptDraw Office v3 installation. During this installation you can select an alternate location for installation. When the install screen “Type of installation” appears select Custom, and then in the install screen “Application(s) location” it is possible to then browse for the directory where you want the installation to occur. If you want to specify a directory to install in that has not been created, it is easy to specify the new folder by typing the folders path into the browse window. For instance “e:ConceptDraw” would build a folder named “ConceptDraw” on your E: drive and then install the ConceptDraw applications you specified.
MAC: There is no such option for Apple OS X.
ConceptDraw Solution Browser is a core service program that delivers licenses, solutions, and updates to your computer; and provides you with an interface to libraries, samples, and templates.
You can keep both ConceptDraw Office v2 and ConceptDraw Office v3 on different devices if you have both licenses.
WIN: You can uninstall any ConceptDraw program directly from ConceptDraw Solution Browser. You can find the Uninstall button at the top right corner of the window. To completely uninstall ConceptDraw Office v2.6 in one operation you can go to Control Panel and uninstall from there.
MAC: There is no uninstall embedded to ConceptDraw Solution Browser, all products can be deleted moving to Trash (as usually on Mac).
WIN: ConceptDraw Office v3 installation allows one to install a single purchased product.
MAC: You can download and ConceptDraw Solution Browser first, and then install a single product through ConceptDraw Solution Browser.