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Block diagram - Gap model of service quality

"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park. Read more
Block diagram
Block diagram, block diagram,

Total Quality Management Value

The Total quality management (TQM) is an enterprise-wide method of continuous quality improvement of all organizational processes, including the enhancement of ability to deliver high-quality products and services to the customers. The TQM includes eight main elements, which have great value: customer-focused, process-centered, total employee involvement, integrated system, continual improvement, strategic and systematic approach, fact-based decision making, communications. ConceptDraw PRO diagramming and vector drawing software offers the Total Quality Management Diagram solution with effective drawing tools, predesigned vector elements, samples and templates that help easy design the Total Quality Management diagrams, TQM flowcharts and Mind Maps widely used in quality management projects to visualize the business processes and industrial processes for your organization, to demonstrate the quality control step-by-step in a visual manner, to compare visually the ideal and real stages of processes. Read more

TQM Diagram, TQM,  Quality Diagram, Business Workflow Diagram, Business, Workflow, Diagram, Total Quality Management Diagrams, Timelines, Presentations, Meeting Agendas, Problem to be solved, solution park Quality

This solution extends ConceptDraw PRO v9 and ConceptDraw MINDMAP v7 with Quality Management Diagrams (Total Quality Management Diagrams, Timelines, Workflows, Value Stream Maps) and Mind Maps (Presentations, Meeting Agendas, Problem to be solved). Read more
TQM Diagram, TQM,  Quality Diagram, Business Workflow Diagram, Business, Workflow, Diagram, Total Quality Management Diagrams, Timelines, Presentations, Meeting Agendas, Problem to be solved, solution park

basic floor plans, building plans, architectural layouts, design sketches, drafts, blueprints, schematics Basic Floor Plans

Detailed floor plan is the basis of any building project, whether a home, office, business center, restaurant, shop store, or any other building or premise. Basic Floor Plans solution is a perfect tool to visualize your creative projects, architectural and floor plans ideas. Read more
basic floor plans, building plans, architectural layouts, design sketches, drafts, blueprints, schematics
The vector stencils library "Workflow diagrams" contains 54 symbol icons for drawing the work flow charts.
Use these clipart to represent information flow, automation of business processes, business process re-engineering, accounting, management, and human resources tasks in industry, business, and manufacturing.
"A workflow consists of an orchestrated and repeatable pattern of business activity enabled by the systematic organization of resources into processes that transform materials, provide services, or process information. It can be depicted as a sequence of operations, declared as work of a person or group, an organization of staff, or one or more simple or complex mechanisms.
From a more abstract or higher-level perspective, workflow may be a view or representation of real work, thus serving as a virtual representation of actual work. The flow being described may refer to a document, service or product that is being transferred from one step to another.
Workflows may be viewed as one fundamental building block to be combined with other parts of an organisation's structure such as information silos, teams, projects, policies and hierarchies." [Workflow. Wikipedia]
The clipart example "Design elements - Workflow diagram" was drawn using the ConceptDraw PRO diagramming and vector drawing software extended with the Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park. Read more
Workflow symbols
Workflow symbols, warehouse, truck, treasurer, telecommunications, suppliers, shipping, server, sales, sale, contract, sales, research and development, reception, receiving, quality assurance, quality, purchasing, publications, production, phone, personnel, staff, person, payroll, payment, packaging, operator, online booking, motor pool, car, marketing, manufacturing, management, mailroom, lorry, delivery, legal department, inventory, international sales, international marketing, international division, information systems, finance, exchange, distribution, customer service, copy center, car, box, open, box, board of directors, bank, accounts receivable, accounts payable, accounting,