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"Point of sale (also called POS or checkout) is the place where a retail transaction is completed. It is the point at which a customer makes a payment to the merchant in exchange for goods or services. At the point of sale the retailer would calculate the amount owed by the customer and provide options for the customer to make payment. The merchant will also normally issue a receipt for the transaction. ...
The modern point of sale is often referred to as the point of service because it is not just a point of sale but also a point of return or customer order. Additionally it includes advanced features to cater to different functionality, such as inventory management, CRM, financials, warehousing, etc., all built into the POS software. Prior to the modern POS, all of these functions were done independently and required the manual re-keying of information, which can lead to entry errors." [Point of sale. Wikipedia]
The affinity diagram example "Checkout operators leaving job" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the solution "Seven Management and Planning Tools" from the Management area of ConceptDraw Solution Park.
Affinity diagram
Affinity diagram, Affinity diagrams,
Inefficient checkout process
Inefficient checkout  process, Affinity diagrams,
Not happy in job
Not happy in job, Affinity diagrams,

seven management and planning tools Seven Management and Planning Tools

seven management and planning tools
Seven Management and Planning Tools solution extends ConceptDraw PRO and ConceptDraw MINDMAP with features, templates, samples and libraries of vector stencils for drawing management mind maps and diagrams.

social media flow chart, social media marketing Social Media Response

social media flow chart, social media marketing
This solution extends ConceptDraw PRO and ConceptDraw MINDMAP with the ability to draw interactive flow charts with action mind map templates, to help create an effective response to applicable social media mentions.