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"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
Block diagram, block diagram,
Used Solutions

block diagram, function blocks Block Diagrams

block diagram, function blocks
Block diagrams solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils for drawing the block diagrams.

Process Flowchart

business process flowcharts, flowchart symbols, process flow diagram, workflow diagram, flowchart maker
ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

Block Diagram Creator

Block Diagram Creator
A block diagram is a diagram of a system in which the principal parts or functions are represented by blocks connected by lines that show the relationships of the blocks. ConceptDraw PRO diagramming and vector drawing software extended with Block Diagrams Solution from the "Diagrams" Area is a powerful Block Diagram Creator.

Types of Flowcharts

Types of Flowcharts
A Flowchart is a graphically representation of the process, algorithm or the step-by-step solution of the problem. There are ten types of Flowcharts. Using the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park you can easy and quickly design the Flowchart of any of these types.
How to Simplify Flow Charting
How to Simplify Flow Charting

Computer Hardware - Reseller Business Plan

Computer Hardware - Reseller Business Plan
A more detailed mind map of a business plan for a computer hardware reseller.

Model Based Systems Engineering

Model Based Systems Engineering
ConceptDraw PRO is a professional diagramming and vector drawing software. Now, enhanced with SysML Solution from the Software Development Area of ConceptDraw Solution Park, ConceptDraw PRO became an ideal software for model based systems engineering (MBSE).

BPMN 2.0

BPMN 2.0
ConceptDraw PRO diagramming and vector drawing software offers the Business Process Diagram Solution from the Business Processes Area of ConceptDraw Solution Park with powerful tools to help you easy represent the business processes and create the business process diagrams based on BPMN 2.0 standard.

Campus Area Networks (CAN). Computer and Network Examples

Campus Area Network
A campus network provides wireless access to the Internet or LAN to users located in two or more buildings or in the open space surrounding those buildings. A campus network is usually set in the campus of a university, but the same kind of planning and design can be applied for other purposes. For example, the campus network can used for an office or industrial park, in a public place like a supermarket with an entertainment center, even on a farm. Another form of temporary campus network can exist during special events such as music festivals or rallies.
The elementary campus networks arise spontaneously: the radio signals from the access points, which provide network inside the building are not limited to its walls, so any user in the backyard can also get wireless network access. The larger and more complex campus network may have additional access points in places specially chosen for serving clients, i.e., on the lawn in front of the college or in a coffee shop around the corner.

Ansoff Matrix

Ansoff Matrix
ConceptDraw PRO software extended with Matrices Solution from the Marketing Area of ConceptDraw Solution Park offers you the possibility to develop the Ansoff Matrix of any complexity.