Interactive voice response (IVR) networks.
Computer and Network Examples
Interactive Voice Response (IVR) is a system of the prerecorded voice messages that allows a computer to interact with humans. IVR performs the function of the routing calls within a call center, using the information entered by the customer on the phone keypad in the touchtone mode.
The examples of the IVR systems are telephone banking, televoting, credit card services, automobile systems for hands-free, etc. IVR systems are usually used for service the high call volumes, for improvement the customer experience, reducing the costs.
ConceptDraw DIAGRAM is a powerful diagramming and vector drawing software that allows quick and easy draw the IVR network diagrams.
Computer and Networks Area provides solutions that contain the libraries with a great number of predesigned vector stencils, a set of professional looking examples that you can change for your needs.
Example 1. Interactive voice response (IVR) networks
This example was created in ConceptDraw DIAGRAM using the Computer and Networks Area of ConceptDraw Solution Park and show the Interactive Voice Response (IVR) network.
All networks designed with ConceptDraw DIAGRAM are vector graphic documents and are available for reviewing, modifying, and converting to a variety of formats (image, HTML, PDF file, MS PowerPoint Presentation, Adobe Flash or MS Visio).
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What is IVR? The Interactive voice response (IVR) is a popular and widely used technology which allows a computer to detect voice and keypad inputs, so it makes possible the interactions between computer and humans through the use of voice and dual-tone multi-frequency (DTMF) signals. For illustrating the logical and physical structure of IVR systems are used the IVR diagrams. ConceptDraw DIAGRAM software extended with Interactive Voice Response Diagrams solution allows you to make the IVR Diagrams quickly and easily.
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