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IVR

IVR

ConceptDraw PRO is a powerful diagramming and vector drawing software. Now, supplied with Interactive Voice Response Diagrams solution from the Computer and Networks area, ConceptDraw PRO became ideal for construction the IVR diagrams. Read more

interactive voice response system, IVR Interactive Voice Response Diagrams

Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs. Read more
interactive voice response system, IVR

Network Diagramming Software for Design IVR Network Diagrams

ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams. Read more
This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/wiki/File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/licenses/by-sa/3.0/deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, phone, performance monitoring, note, microphone, megaphone, headphones, ethernet port, drawing shapes, desktop phone, computer file, cloud network, LAN servers, 4 rackmount servers,

Standard Universal Audio & Video Connection Types

The Audio & Video Connectors solution contains a set of pre-designed objects, libraries, templates, and samples; allowing quick and easy diagramming of various configurations of audio and video devices. Read more

Network Glossary Definition

The network glossary contains a complete list of network, computer-related and technical terms in alphabetic order, explanations and definitions for them, among them there are words well known for you and also specific, rare-used, uncommon or newly introduced terms. This specialized glossary, also known as a vocabulary, is the best in its field and covers in details the various aspects of computer network technologies. This glossary was developed by specialists using the practical experience and many useful sources to help the ConceptDraw users in their work, you can read and learn it from the screen on-line or print, it can be also used as a perfect educational guide or tutorial. ConceptDraw PRO software extended with Computer and Networks solution is easy to draw various types of Network diagrams, Network topology diagrams, Computer networking schematics, Network maps, Cisco network topology, Computer network architecture, Wireless networks, Vehicular networks, Rack diagrams, Logical, Physical, Cable networks, etc. Desktop ConceptDraw PRO Software is a good Visio for Mac Os X replacement. It gives you rich productivity and quality of the produced diagrams. Read more

Storage area networks (SAN). Computer and Network Examples

A Storage area network (SAN) is a dedicated network that provides access to data storage and operations only on the block level. SAN usually has own network of storage devices/elements and disk arrays that are connected with each other and to a remote data-sharing network. SANs are widely used for enhancing the storage devices (optical jukeboxes, disk arrays, tape libraries) that are accessible for networked servers. This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park. It shows the hybrid of Storage area network (SAN) and Network Attached Storage (NAS) technologies. Read more

Cisco Multimedia, Voice, Phone. Cisco icons, shapes, stencils and symbols

The ConceptDraw vector stencils library Cisco Multimedia, Voice, Phone contains equipment symbols for drawing the computer network diagrams. Read more

Telecommunication networks. Computer and Network Examples

A Telecommunications network is a network of nodes, links, trunks and telephone switches that are connected, operated by telephone companies and realize telephone, audio, visual and data communications among the users. The telecommunications network can also include Internet, microwave, wireless equipment. This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and shows the Telecommunications network. Read more
HelpDesk

How to Create a CCTV Diagram in ConceptDraw PRO

CCTV (Closed circuit television) diagram is used to depict a system of video monitoring. The CCTV diagram provides video cameras placement strategy. CCTV diagram should include the scheme of strategic placement of video cameras, which capture and transmit videos to either a private network of monitors for real-time viewing, or to a video recorder for later reference. CCTV is commonly used for surveillance and security purposes. Using ConceptDraw PRO with the Security and Access Plans Solution lets you create professional looking video surveillance CCTV system plans, security plans, and access schemes. Read more

How To create Diagrams for Amazon Web Services architecture

Want to create Diagrams for Amazon Web Services architecture? ConceptDraw Solution Park with AWS architecture Solution will help you! Read more

Telecommunications Network

How to draw Telecommunications Network Diagram quick, easy and effective? ConceptDraw PRO offers the unique Telecommunication Network Diagrams Solution from the Computer and Networks Area which will help you. Read more

Virtual networks. Computer and Network Examples

A Virtual network is a computer network that consists of virtual network links, i.e. between the computing devices there isn't a physical connection. Well known forms of network virtualization are virtual networks based on the virtual devices (for example the network based on the virtual devices inside a hypervisor), protocol-based virtual networks (VLAN, VPN, VPLS, Virtual Wireless network, etc.) and their combinations. This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and shows the Virtual network. Read more

Communication Network Topology

This sample was created in ConceptDraw PRO diagramming and vector drawing software using the Computer and Networks solution from Computer and Networks area of ConceptDraw Solution Park. A communication network topology is defined by the evaluating costs of the states. Each state represents the possible distribution of the hubs and remote nodes to nodes of the communication network. Read more

Cisco People. Cisco icons, shapes, stencils and symbols

The ConceptDraw vector stencils library Cisco People contains symbols for drawing the computer network diagrams. Vector stencils library "Cisco People" contains 17 pictogram symbols and clipart for drawing the computer network diagrams using the ConceptDraw PRO diagramming and vector drawing software. Read more