IVR

“Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.

In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.”[from Wikipedia]

ConceptDraw DIAGRAM is a powerful diagramming and vector drawing software. Now, supplied with Interactive Voice Response Diagrams solution from the Computer and Networks area, ConceptDraw DIAGRAM became ideal for construction the IVR diagrams.

Example 1. IVR Diagram in ConceptDraw DIAGRAM

Developing and implementation of Interactive voice response system are the complex processes which require clear and comprehensive IVR diagram, only in this case you will have the needed result. Interactive Voice Response Diagrams Solution will help you in this process thanks to the extensive drawing tools, a set of templates and samples, and library with numerous predesigned vector objects.

Example 2. IVR Services Diagram

The following features make ConceptDraw DIAGRAM the best IVR Diagrams software:

You don't need to be an artist to draw professional looking diagrams in a few minutes.
Large quantity of ready-to-use vector objects makes your drawing diagrams quick and easy.
Great number of predesigned templates and samples give you the good start for your own diagrams.
ConceptDraw DIAGRAM provides you the possibility to use the grid, rules and guides. You can easily rotate, group, align, arrange the objects, use different fonts and colors to make your diagram exceptionally looking.
All ConceptDraw DIAGRAM documents are vector graphic files and are available for reviewing, modifying, and converting to a variety of formats: image, HTML, PDF file, MS PowerPoint Presentation, Adobe Flash, MS Visio.
Using ConceptDraw STORE you can navigate through ConceptDraw Solution Park, managing downloads and updates. You can access libraries, templates and samples directly from the ConceptDraw STORE.
If you have any questions, our free of charge support is always ready to come to your aid.

THREE RELATED HOW TO's:

Process Flowchart: A Step-by-Step Comprehensive Guide →

When trying to figure out the nature of the problems occurring within a project, there are many ways to develop such understanding. One of the most common ways to document processes for further improvement is to draw a process flowchart, which depicts the activities of the process arranged in sequential order — this is business process management. ConceptDraw DIAGRAM is business process mapping software with impressive range of productivity features for business process management and classic project management. This business process management software is helpful for many purposes from different payment processes, or manufacturing processes to chemical processes. Business process mapping flowcharts helps clarify the actual workflow of different people engaged in the same process. This samples were made with ConceptDraw DIAGRAM — business process mapping software for flowcharting and used as classic visio alternative because its briefly named "visio for mac" and for windows, this sort of software named the business process management tools. This flowchart diagram shows a process flow of project management. The diagram that is presented here depicts the project life cycle that is basic for the most of project management methods. Breaking a project into phases allows to track it in the proper manner. Through separation on phases, the total workflow of a project is divided into some foreseeable components, thus making it easier to follow the project status. A project life cycle commonly includes: initiation, definition, design, development and implementation phases. Distinguished method to show parallel and interdependent processes, as well as project life cycle relationships. A flowchart diagram is often used as visual guide to project. For instance, it used by marketing project management software for visualizing stages of marketing activities or as project management workflow tools. Created with ConceptDraw DIAGRAM — business process mapping software which is flowcharting visio alternative or shortly its visio for mac, this sort of software platform often named the business process management tools.

Picture: Process Flowchart: A Step-by-Step Comprehensive Guide