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IVR balance recharge

This IVR diagram example depicts the IVR balance recharge.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. Companies also use IVR services to extend their business hours to 24/7 operation. The use of IVR and voice automation allows callers' queries to be resolved without the need for queueing and incurring the cost of a live agent. If callers do not find the information they need or require further assistance, their calls are often transferred to an agent. This makes for a more efficient system in which agents have more time to deal with complex interactions. The agents do not deal with basic inquiries that require yes/no responses or obtaining customer details. ...
Other common IVR services include:
(1) Mobile — Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
(2) Banking — balance, payments, transfers, transaction history;
(3) Retail & Entertainment — orders, bookings, credit & debit card payments;
(4) Utilities — meter readings; account look-up, history and balance, payment, consumption history;
(5) Travel — ticket booking, flight information, check-in;
(6) Weather forecasts, water, road and ice conditions." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR balance recharge" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, menu block, button, main menu block,

Interactive Voice Response Network Diagram

ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw PRO diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems. Read more

IVR Systems

ConceptDraw PRO extended with Interactive Voice Response Diagrams Solution from the Computer and Networks Area enables to make quick and effective drawing the IVR diagrams describing the IVR systems of any complexity quick and effective. Read more
This interactive voice response (IVR) diagram sample illustrates the IVR services.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, web traffic, shopping bag, settings, send message, phone keypad, office building, money, mobile provider, mobile call, message, menu block, button, lock, info, dictaphone, voicemail, database, customer male, building, GIS,
HelpDesk

How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO

Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity. Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for. Read more

Interactive voice response (IVR) networks. Computer and Network Examples

Interactive Voice Response (IVR) is a system of the prerecorded voice messages that allows a computer to interact with humans. IVR performs the function of the routing calls within a call center, using the information entered by the customer on the phone keypad in the touchtone mode. This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and show the Interactive Voice Response (IVR) network. Read more

Wireless Network LAN

Wireless computer network diagrams help system administrators and network engineers to find out amount and type of equipment needed for each office LAN. Read more

How to Create Cisco Network Diagram

The Cisco Network Diagrams Solution from the Computer and Networks area of ConceptDraw Solution Park helps you to create the Cisco Network Diagrams quick and easy using the ConceptDraw PRO diagramming and vector drawing software. The Cisco Network Diagrams Solution contains 14 libraries with 450 ready-to-use predesigned vector objects. Read more

Network Topologies

Network topology is a topological structure of computer network, which can be physical or logical. The physical topology depicts location of different computer network elements such as computers, cables and other devices. The logical topology visually displays network dataflows from one device to another. Sometimes network logical and physical topologies can be the same. ConceptDraw PRO diagramming and vector drawing software is powerful for drawing network maps and network topologies diagrams of any kinds and complexity thanks to the Computer Network Diagrams solution from the Computer and Networks area. ConceptDraw STORE proposes collection of network icons libraries and a lot of Network Topology Diagram examples, samples and templates which were created at ConceptDraw PRO software specially for Computer Network Diagrams solution. There are six basic types of the network topologies: Bus, Star, Ring, Mesh, Tree, Fully Connected. You can fast and easy design professional-looking diagram for each of them using the ConceptDraw PRO tools. There are plenty of web Visio-like diagramming software available. Web based diagrams software can be powerful, but sometimes it is essential to have desktop software. One of the most advanced diagrams tools like Visio for Mac OS is ConceptDraw PRO app. Read more
Create Network Topology Diagram
Create Network Topology Diagram

Calculate the cost of creating or updating a wireless computer network

The Wireless Network solution helps users with quick transition from an idea to the implementation of a wireless computer network. ConceptDraw PRO is well placed to provide experienced and comprehensive assisitance in the workplace. Read more

Network Diagramming Software for Design Computer and Network Diagrams

ConceptDraw PRO is perfect for software designers and software developers who need to draw Computer and Network Diagrams. Read more

Wireless Network Setup

ConceptDraw Wireless Networks solution is a bundle of the vector stencils, examples, and templates for drawing different types of wireless network diagrams. Read more

Network Visualization with ConceptDraw PRO

ConceptDraw makes the entire process of network visualization easier thanks to the numerous ready-to-use objects included in the package for presentation of network equipment, LDAP directory symbols and many other objects that symbolize resources in most various representations. Read more

Cisco Wireless Network Diagram

Computer and Networks solution extends ConceptDraw PRO diagramming and vector drawing software with the ability to create professional-looking Cisco network diagrams quickly and easily, allowing you to clearly represent and communicate network architecture, topology, and design to engineers, stakeholders and end-users. Read more

Network Drawing Software

ConceptDraw Network Drawing Software - Network design software for network drawings with abundant examples and templates. Create computer network designs, diagrams and schematics using ConceptDraw. Read more