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DIAGRAM 14

IVR Systems

“Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.

IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. Companies also use IVR services to extend their business hours to 24/7 operation.

Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. IVR also enables customer prioritization.”[from Wikipedia]

ConceptDraw DIAGRAM extended with Interactive Voice Response Diagrams Solution from the Computer and Networks Area enables to make quick and effective drawing the IVR diagrams describing the IVR systems of any complexity.

IVR Systems *

Example 1. IVR Systems - IVR Customer Service Hotline Diagram

How many examples and samples of IVR systems are included in the Interactive Voice Response Diagrams Solution! They are so various, professional looking, neatly made and attractive. Choosing the desired of them you can change it in seconds and then successfully use in your work activity.

Interactive Voice Response Diagrams Solution in ConceptDraw STORE

Example 2. Interactive Voice Response Diagrams Solution in ConceptDraw STORE

It was also developed the Interactive Voice Response library with 35 ready-to-use vector objects to help you in IVR systems diagrams drawing. Use actively them and many other objects from the numerous libraries of ConceptDraw Solution Park.

IVR Balance Recharge Diagram

Example 3. IVR Systems - IVR Balance Recharge Diagram

The samples you see on this page were created in ConceptDraw DIAGRAM using the tools of Interactive Voice Response Diagrams Solution. They are the good examples of IVR Systems diagrams, and also successfully demonstrate solution's capabilities. An experienced user spent 10 minutes creating every of these samples.

All source documents are vector graphic documents. They are available for reviewing, modifying, or converting to a variety of formats (PDF file, MS PowerPoint, MS Visio, and many other graphic formats) from the ConceptDraw STORE. The Interactive Voice Response Diagrams Solution is available for all ConceptDraw DIAGRAM or later users.






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DIAGRAM 14