How to Create a Customer Journey Map?
Building a Customer Journey Map (CJM) is used to help represent the way customer passes in his relationship with a certain branded products or services. A visual representation of an experience, customers have with a business helps marketers analyze the story of a relationship between businesses from a primary contact to long-time relations.
This sample diagram was created using the Customer Journey Mapping Solution for ConceptDraw DIAGRAM. It includes 7 libraries containing 219 vector scalable objects that support many professional ways for making the most effective representing customer journey for different business situations.
Result:This sample drawing was developed using the Customer Journey Mapping Solution for ConceptDraw DIAGRAM. It based on the customer journey with touchpoints English.png from the Wikimedia Commons.
How it works:
Useful Solutions and Products: