HelpDesk

Agile Mind Maps: Exploring the User Wishes

Agile method advocate use cases and user stories, but there are no standard processes or guides available to help gather user requirements. That is why documenting user requirements can be challenging. Without strong communication experience the scrum process can collapse, leading towards unfruitful requirements and imperfect software. This article offers a path to overcome these hurdles through the simplicity and clearness of mind mapping. ConceptDraw Scrum Work flow solution lets explore the user requirements for your Agile development project before they are formalized. You can easily create professional Mind Maps that will effectively collect and structure the information on what a user actually wants, or the User Wish.

Process Flowchart

ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.

How To Create a Process Flow Chart (business process modelling techniques)

Agile Mind Maps: Exploring the User Wishes

This BPMN (Business Process Model and Notation) diagram sample illustrates the issue tracking system workflow.
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The business process modeling diagram example "Trouble ticket system - BPMN 2.0 diagram" was designed using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park.

Business process modeling

Used Solutions

AREA_BUSINESS_PROCESSES >

Business Process Diagrams

HelpDesk

How to Design a Mockup of Windows 10 User Interface

The launch of Windows 10 with its the tile-based UI design brings a lot of new opportunities for both designers and developers to build new apps. To design an effective user interface, graphic designers will create visual Graphic User Interface (GUI) prototypes, that focus on maximizing the user experience — searching for the most functional layout that attends to core user needs, while retaining an appropriate aesthetic. It is important to know how the user will interact with the UI, and how functionality and appearance will change, depending on the features being used at any one time. The Modern UI design style has its own unique principles and typography that can be managed using ConceptDraw PRO. The ability to design Windows 10 User Interface is delivered by the Windows 10 User Interface solution for Conceptdraw PRO.

HelpDesk

How to Convert a Visio Stencils for Use in ConceptDraw PRO

MS Visio Stencil converted to ConceptDraw PRO

MS Visio provides users with a number of predefined stencils. Standard Visio stencils contain shapes that are basically used to create diagrams. The shapes can range from simple flow chart boxes or lines to more complicated shapes like servers, racks or anything else that needs to be represented in a graphical form. ConceptDraw PRO supports the possibility to open Visio stencils. With the introduction of Visio 2013 Microsoft has changed the native file format used in earlier versions of Microsoft Visio. Thus, when you are looking for professional tool to open and save in the newer Visio 2013 file format on Mac, ConceptDraw PRO v10 is exactly solution for you. ConceptDraw PRO v10 file import and export works round-trip with the new Visio VSDX file format and at the same time supports the improved import of VDX file format. To use Visio stencils created with MS Visio 2010 in your diagrams, created with ConceptDraw PRO, follow the steps described in the following article.

Sales Flowcharts

The Sales Flowcharts solution lets you create and display sales process maps, sales process workflows, sales steps, the sales process, and anything else involving sales process management.

Gym and Spa Area Plans

Effective promotion of spa complexes, spa resorts, fitness centers, and gym rooms requires professional, detailed, illustrative and attractive spa floor plan, gym floor plan, and other fitness plans designs. They are designed to display common plans of premises, design, Spa furniture, gym and exercise equipment layout, and pools location.

Marketing Diagrams

Marketing Diagrams solution extends ConceptDraw PRO diagramming software with abundance of samples, templates and vector design elements intended for easy graphical visualization and drawing different types of Marketing diagrams and graphs, including Branding Strategies Diagram, Five Forces Model Diagram, Decision Tree Diagram, Puzzle Diagram, Step Diagram, Process Chart, Strategy Map, Funnel Diagram, Value Chain Diagram, Ladder of Customer Loyalty Diagram, Leaky Bucket Diagram, Promotional Mix Diagram, Service-Goods Continuum Diagram, Six Markets Model Diagram, Sources of Customer Satisfaction Diagram, etc. Analyze effectively the marketing activity of your company and apply the optimal marketing methods with ConceptDraw PRO software.

Germany Map

The Germany Map solution contains collection of samples, templates and scalable vector stencil graphic maps, representing map of Germany and all 16 states of Germany. Use the Germany Map solution from ConceptDraw Solution Park as the base for various them

Office Layout Plans

Office layouts and office plans are a special category of building plans and are often an obligatory requirement for precise and correct construction, design and exploitation office premises and business buildings. Designers and architects strive to make office plans and office floor plans simple and accurate, but at the same time unique, elegant, creative, and even extraordinary to easily increase the effectiveness of the work while attracting a large number of clients.

Venn Diagrams

Venn Diagrams are actively used to illustrate simple set relationships in set theory and probability theory, logic and statistics, mathematics and computer science, linguistics, sociology, and marketing. Venn Diagrams are also often used to visually summarize the status and future viability of a project.

Agile Mind Maps: Exploring the User Wishes

The vector stencils library "Scrum workspace" contains 21 icons.
Use this clipart set to design your agile software development diagrams and infographics with ConceptDraw PRO software.
"... a list of all the things that ... should be visible within the ideal agile workspace:
Big Visible Charts. ... the sprint burndown chart, showing the number of hours remaining as of each day of the current sprint. ... big visible charts showing the number of passing customer acceptance tests, the pass/ fail status of tests by day, sprint and release burndown charts, number of new stories introduced to the product backlog per sprint, and more.
Additional feedback devices. In addition to big, visible charts, it is common for an agile team to use additional visual feedback devices in their workspace. One of the most common is a lava lamp that is turned on whenever the automated build is broken.
... flashing red traffic lights to indicate exceptional conditions such as an issue on a production server. Also popular are ambient orbs and Nabaztag rabbits, which are wireless programmable devices that can also be configured to change colors, speak messages, or wiggle their ears as a team desires. ...
Everyone on your team. Each person on the team should ideally be able to see each other person on the team. This absolutely includes the ScrumMaster and ideally includes the product owner. ...
The sprint backlog. One of the best ways to ensure that everything necessary is completed in the sprint is to make the sprint backlog visible. The best way to do that is by displaying the sprint backlog on a wall, ideally in the form of a task board ...
The product backlog. One problem with running an endless series of sprints is that each can feel disconnected or isolated from the whole of a planned released or related set of new capabilities. A good way to reduce the impact of this problem is by displaying the product backlog somewhere clearly visible. ... tack the index cards with those upcoming user stories on a wall where all can see them. This allows team members to see how the user stories they are working on in the current sprint relate to others that are coming soon.
At least one big white board. ... Locating this in the team’s common workspace encourages spontaneous meetings." [mountaingoatsoftware.com/ blog/ the-ideal-agile-workspace]
The clip art sample "Design elements - Scrum workspace" is included in the Scrum solution from the Project Management area of ConceptDraw Solution Park.

Icon set