This site uses cookies. By continuing to browse the ConceptDraw site you are agreeing to our Use of Site Cookies.
This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, web help, task list, shopping bag, phone message, opened letter, money, message, menu block, buttons, menu block, button, menu block, main menu block, end call, calendar, button, access denied,

Flow Chart Diagram Examples

Draw your own business process flowcharts using ConceptDraw PRO diagramming and business graphics software.
The Flowcharts Solution for ConceptDraw PRO is a comprehensive set of examples and samples in several different color themes for professionals that need to graphically represent a process.

Process Flowchart

ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

Basic Flowchart Symbols and Meaning

Flowchart Symbols and Meaning - Provides a visual representation of basic flowchart symbols and their proposed use in professional workflow diagram, standard process flow diagram and communicating the structure of a well-developed web site, as well as their correlation in developing on-line instructional projects. See flowchart's symbols by specifics of process flow diagram symbols and workflow diagram symbols.
How to Build a Flowchart
How to Build a Flowchart

Accounting Flowchart Purchasing Receiving Payable and Payment

Accounting flowchart is a pictorial way to represent the flow of data in an organization and the flow of transactions process in a specific area of its accounting or financial department. Accounting Flowcharts solution contains the full set of standardized accounting flowchart symbols which will help you design in minutes various types of Accounting Flowcharts including such popular diagrams which represent the whole accounting process: Purchasing Flowchart, Receiving Flowchart, Voucher Payable Flowchart, Treasurer Flowchart, Payment Flowchart.

How To Create Project Report

ConceptDraw PROJECT contains an extensive tool set to help project managers. The rich data visualization capability that is provided by ConceptDraw products helps you create project dashboards, one-click reports, multi-project views, Gantt charts, and resource views. Let′s learn how to get maximum value using ConceptDraw PROJECT!

Business Report Pie. Pie Chart Examples

This sample shows the Business Report Pie Chart. The Pie Chart visualizes the data as the proportional parts of a whole, illustrates the numerical proportion. Pie Charts are very useful in the business, statistics, analytics, mass media.

How to Report Task's Execution with Gantt Chart

ConceptDraw PROJECT’s powerful reporting engine lets you generate a set of tabular reports with just one click, or visualize your project as Radial Tasks Structures, Work Breakdown Structures and Resource Calendars. It also provides you with dynamic Project Dashboards.

Types of Flowchart - Overview

When designing a process or an instruction in clear way, you should consider creating a flowchart. A Process Flow Diagram is the method. You can avoid wasting a lot of time understanding complex concepts as they get clear with different diagrams.
How to Simplify Flow Charting
How to Simplify Flow Charting

Cross Functional Flowchart Examples

Take a look on an example of Cross-Functional-Flowchart, showing the software service cross-function process flowcharts among the different departments. It presents a simple flowchart among the customer, sales, technical support, tester and development.

Try now Flowchart Software and Cross-Functional library with 2 libraries and 45 vector shapes of the Cross-Functional Flowcharts solution. Then you can use built-in templates to create and present your software service cross-function process flowcharts.