Products Solutions Samples Buy
✕
This site uses cookies. By continuing to browse the ConceptDraw site you are agreeing to our Use of Site Cookies.
This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/ wiki/ File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, phone, performance monitoring, note, microphone, megaphone, headphones, ethernet port, drawing shapes, desktop phone, computer file, cloud network, LAN servers, 4 rackmount servers,
Used Solutions

Basic Flowchart Symbols and Meaning

Flowchart Symbols and Meaning, workflow diagram symbols, process flow diagram symbols
Flowchart Symbols and Meaning - Provides a visual representation of basic flowchart symbols and their proposed use in professional workflow diagram, standard process flow diagram and communicating the structure of a well-developed web site, as well as their correlation in developing on-line instructional projects. See flowchart's symbols by specifics of process flow diagram symbols and workflow diagram symbols.
How to Build a Flowchart
How to Build a Flowchart
This infographic sample visualizes the Conventional and wireless ad hoc network. It was designed on the base of the Wikimedia Commons file: Běžná bezdrátová síť a ad hoc síť.png.
[commons.wikimedia.org/ wiki/ File:B%C4%9B%C5%BEn%C3%A1_ bezdr%C3%A1tov%C3%A1_ s%C3%AD%C5%A5_ a_ ad_ hoc_ s%C3%AD%C5%A5.png]
This file is licensed under the Creative Commons Attribution-Share Alike 4.0 International license. [creativecommons.org/ licenses/ by-sa/ 4.0/ deed.en]
"A wireless ad hoc network (WANET) is a decentralized type of wireless network. The network is ad hoc because it does not rely on a pre existing infrastructure, such as routers in wired networks or access points in managed (infrastructure) wireless networks. Instead, each node participates in routing by forwarding data for other nodes, so the determination of which nodes forward data is made dynamically on the basis of network connectivity. In addition to the classic routing, ad hoc networks can use flooding for forwarding data.
Wireless mobile ad hoc networks are self-configuring, dynamic networks in which nodes are free to move. Wireless networks lack the complexities of infrastructure setup and administration, enabling devices to create and join networks "on the fly" – anywhere, anytime." [Wireless ad hoc network. Wikipedia]
The infographic example "Conventional and wireless ad hoc network" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computers and Communications solution from the Illustration area of ConceptDraw Solution Park.
Network infographic
Network infographic, walkie talkie, printer, communication tower, signal tower, wifi antenna, active pc, select computer,
Used Solutions

Wireless Networking for Mac

Communication medium network diagram
ConceptDraw PRO is a Wireless Network Drawing Mac OS software.
HelpDesk

How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO

Interactive voice response (IVR) diagram
Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for. Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity.

Personal area (PAN) networks. Computer and Network Examples

Personal area (PAN) networks. Computer and Network Examples
A Personal area network (PAN) is a computer network that is used for data transmission between different personal devices (computers, telephones, digital devices, etc.) and for connecting to the higher level network and Internet. PANs can be wired with computer buses (USB and FireWire). A wireless personal area network (WPAN) can be made using the network technologies such as Bluetooth, IrDa, UWB, Z-Wave, ZigBee, Body Area Network. A personal area network handles the interconnection of IT devices at the surrounding of a single user. Generally, PAN contains from following such appliances: cordless mice and keyboards, cordless phone, Bluetooth handsets.
This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and shows the Personal area network.

Active Directory, network topology, Active Directory Domain Active Directory Diagrams

Active Directory, network topology, Active Directory Domain
Active Directory Diagrams solution significantly extends the capabilities of ConceptDraw PRO software with special Active Directory samples, convenient template and libraries of Active Directory vector stencils, common icons of sites and services, icons of LDPA elements, which were developed to help you in planning and modelling network structures and network topologies, in designing excellently looking Active Directory diagrams, Active Directory Structure diagrams, and Active Directory Services diagram, which are perfect way to visualize detailed structures of Microsoft Windows networks, Active Directory Domain topology, Active Directory Site topology, Organizational Units (OU), and Exchange Server organization.

Office - Design Elements

Office design element, Office clipart
Designing a workspace or office involves careful consideration of form and function. Conceptdraw offers you all nessesary office design elements in one library. Combine, match, design and create!

Flow chart Example. Warehouse Flowchart

Warehouse Flowchart
Warehouse Flowcharts are different diagrams describing wharehousing and inventory menagement processes. Typical purposes of warehouse flowcharts are evaluating warehouse performance and organizational performance, measuring efficiency of customer service. This type of workflow diagrams can be used for identifying any disconnection between business activities and business objectives.
Standard warehousing process flow diagram and standard workflow diagram used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw PRO diagramming and vector drawing software extended with the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park to design your own workflow diagrams, process flow diagram and flow charts. Need to use Process Flow Diagram for designing Warehouse packages flow.
ConceptDraw Arrows10 Technology
ConceptDraw Arrows10 Technology

Virtual networks. Computer and Network Examples

Virtual networks. Computer and Network Examples
A Virtual network is a computer network that consists of virtual network links, i.e. between the computing devices there isn't a physical connection.
Well known forms of network virtualization are virtual networks based on the virtual devices (for example the network based on the virtual devices inside a hypervisor), protocol-based virtual networks (VLAN, VPN, VPLS, Virtual Wireless network, etc.) and their combinations.
This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and shows the Virtual network.

Cisco Network Templates

Cisco network diagram - ISG topology diagram
ConceptDraw PRO extended with Computer & Network solution allows quickly create professional Cisco Network Diagrams using design objects libraries, templates and stencils, and then convert the document to PDF, PowerPoint presentation, web-page and many other popular formats.

Cisco Security. Cisco icons, shapes, stencils and symbols

Cisco Network Diagram. Design Elements - Cisco Security (Win Mac)
The ConceptDraw vector stencils library "Cisco Security" contains 16 symbols of security devices and equipment for drawing the computer network diagrams using the ConceptDraw PRO diagramming and vector drawing software.

Cisco Network Examples and Templates

Cisco Network Diagram Examples and Templates (Win Mac)
The Cisco Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park provides a wide collection of predesigned templates and samples that help you to create the Cisco Network Diagrams in one moment.

How to Create a Cross Functional Flow Chart

Opportunity flow chart - Order processing
If neither of 45 vector shapes of the Cross-Functional Flowcharts solution don't fit your needs, you will want to learn How to create a unique Cross-Functional flowchart.

ConceptDraw Arrows10 Technology - This is more than enough versatility to draw any type of diagram with any degree of complexity.

Drawing software lets you to make horizontal and vertical, audit, opportunity and many more flowcharts.

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications Telecommunication Network Diagrams

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications
Telecommunication Network Diagrams solution extends ConceptDraw PRO software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.