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"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Network scheme
Network scheme, server, radio waves, laptop computer, notebook, globe, Internet, cellular phone, mobile phone, call-center, call operator, woman, Internet, cloud,
Used Solutions

Design Element: IVR for Network Diagrams

ConceptDraw DIAGRAM is perfect for software designers and software developers who need to draw IVR Network Diagrams.

Network Diagram Examples

ConceptDraw DIAGRAM diagramming software includes huge collection of network diagrams examples, computer and network templates, design objects and stencils.

Soccer (Football) Positions

Explaining soccer positions becomes much more easier and time saving with visual drawings. ConceptDraw DIAGRAM software extended with the Soccer solution from the Sport area of ConceptDraw Solution Park is very useful tool that will help you design the soccer-related drawings of any complexity in minutes.

Interactive Voice Response Network Diagram

ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams.
Use ConceptDraw DIAGRAM diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems.

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications Telecommunication Network Diagrams

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications
Telecommunication Network Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.

Process Flowchart

Process Flowchart
ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

crm software, crm tools, customer management software CRM Center Dashboard

crm software, crm tools, customer management software
The CRM Center Dashboard solution extends ConceptDraw DIAGRAM functionality with CRM software tools, large collection of CRM Charts live objects, CRM icons, CRM indicators, CRM maps and navigation elements, the set of professionally designed CRM samples and templates to help you construct your own CRM Dashboards and CRM Center Dashboards in a few minutes, to depict the current and actual data by connecting or refreshing the data source file. The customer management software ConceptDraw DIAGRAM makes you free to choose the style for your dashboard and to regulate the quantity of clipart on the diagram according to your taste.
This call centre dashboard sample visualizes CRM business metrics and KPIs using graphic indicators.
"A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. ...
The contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management." [Call centre. Wikipedia]
The customer relationship management dashboard example "Call Center CRM Dashboard" was designed using ConceptDraw PRO software extended with CRM Dashboard solution from Management area of ConceptDraw Solution Park.
Business dashboard
Business dashboard, stadium, restriction, crm icons, question mark, crm icons, phone, crm icons, operator, support, crm icons, gauge indicator, kpi gauge, exclamation mark, crm icons, drawing shapes, dashboard, crm icons, customer quality, crm icons, customer preferences, crm icons, clock, crm icons, check, crm icons, appreciation, crm icons,
Used Solutions

Ice Hockey Rink Diagram

Ice Hockey Rink Diagram
The main advantage of using ConceptDraw Ice Hockey Solution is that you don't need to draw objects manually, you have all you need in libraries, templates and samples. This allows you produce professional ice hockey diagrams as quickly as possible, and then post them to blog or social media, print or present on a large screen.