Process flowchart - Order processing

This cross-functional flowchart sample shows the order processing flow.
"Opportunity flowcharts are a variation of detailed basic flowcharts. They get their name because they highlight opportunities for improvement. Like all flowcharts, they make the process visible. But they take this idea one step further by separating value-added steps (those essential for making the product or service) from cost-added-only steps (those that are included only to check for or fix problems). ...
An opportunity flowchart is created by rearranging a detailed basic flowchart. The steps needed if everything works perfectly should flow down the left side of the chart. Steps that exist because of problems and inefficiencies flow across the right side." [Flowcharts: Plain & Simple. Inc Staff Joiner Assocs. 1995. P. 60.]
The swim lane diagram example "Process flowchart - Order processing" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Process Flowcharts solution from the Business Processes area of ConceptDraw Solution Park.

"Business process modeling (BPM) in systems engineering is the activity of representing processes of an enterprise, so that the current process may be analyzed and improved. BPM is typically performed by business analysts and managers who are seeking to improve process efficiency and quality. The process improvements identified by BPM may or may not require information technology involvement, although that is a common driver for the need to model a business process, by creating a process master. Business process modeling results in the improvement of the way tasks performed by the business. They can pick up errors or cons about the way processes are currently being performed and model an improved way of carrying out these processes." [Business process modeling. Wikipedia]
The BPMN 1.2 (Business Process Model and Notation) diagram example "Taxi order process" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park.

"A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. Swim lanes may be arranged either horizontally or vertically. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment, and are arranged vertically. ...
When used to diagram a business process that involves more than one department, swimlanes often serve to clarify not only the steps and who is responsible for each one, but also how delays, mistakes or cheating are most likely to occur.
Many process modeling methodologies utilize the concept of swimlanes, as a mechanism to organize activities into separate visual categories in order to illustrate different functional capabilities or responsibilities (organisational roles). Swimlanes are used in Business Process Modeling Notation (BPMN) and Unified Modeling Language activity diagram modeling methodologies." [Swim lane. Wikipedia]
The template "Business process swim lane diagram BPMN 1.2" for the ConceptDraw PRO diagramming and vector drawing software is included in the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park.

"A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. Swim lanes may be arranged either horizontally or vertically. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment, and are arranged vertically. ...
When used to diagram a business process that involves more than one department, swimlanes often serve to clarify not only the steps and who is responsible for each one, but also how delays, mistakes or cheating are most likely to occur.
Many process modeling methodologies utilize the concept of swimlanes, as a mechanism to organize activities into separate visual categories in order to illustrate different functional capabilities or responsibilities (organisational roles). Swimlanes are used in Business Process Modeling Notation (BPMN) and Unified Modeling Language activity diagram modeling methodologies." [Swim lane. Wikipedia]
The template "UML activity diagram (swimlanes)" for the ConceptDraw PRO diagramming and vector drawing software is included in the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ software-uml