OS X 10.10 Yosemite - Finder window

The example "OS X 10.10 Yosemite - Finder window" shows usage of user interface (UI) design elements: window frame, toolbar, menu, app icons, wallpapers.
"The Finder is the default file manager and graphical user interface shell used on all Macintosh operating systems. Described in its "About" window as "The Macintosh Desktop Experience", it is responsible for the launching of other applications, and for the overall user management of files, disks, and network volumes. It was introduced with the first Macintosh computer, and also exists as part of GS/ OS on the Apple IIGS. It was totally rewritten with the release of Mac OS X in 2001. In a tradition dating back to the classic Mac OS of the 1980s and 1990s, the Finder icon is the smiling screen of a computer, known as the Happy Mac logo." [Finder (software). Wikipedia]
The GUI example "OS X 10.10 Yosemite - Finder window" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Mac OS User Interface solution from the Software Development area of ConceptDraw Solution Park.

The vector stencil library "Customer experience icons" contains 42 customer experience map icons.
Use it to design your customer experience maps with ConceptDraw DIAGRAM software.
Pictograms and clipart are used to illustrate the customer experience maps.
The vector stencils example "Design elements - Customer experience icons" is included in Customer Journey Mapping solution from Marketing area of ConceptDraw Solution Park.

"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR services diagram example was created using the ConceptDraw PRO software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. Companies also use IVR services to extend their business hours to 24/ 7 operation. The use of IVR and voice automation allows callers' queries to be resolved without the need for queueing and incurring the cost of a live agent. If callers do not find the information they need or require further assistance, their calls are often transferred to an agent. This makes for a more efficient system in which agents have more time to deal with complex interactions. The agents do not deal with basic inquiries that require yes/ no responses or obtaining customer details. ...
Other common IVR services include:
(1) Mobile — Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
(2) Banking — balance, payments, transfers, transaction history;
(3) Retail & Entertainment — orders, bookings, credit & debit card payments;
(4) Utilities — meter readings; account look-up, history and balance, payment, consumption history;
(5) Travel — ticket booking, flight information, check-in;
(6) Weather forecasts, water, road and ice conditions." [Interactive voice response. Wikipedia]
The IVR balance recharge diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

The vector stencils library "Scrum workflow" contains 39 icons.
Use this clipart set to design your agile software development diagrams and flowcharts with ConceptDraw PRO software.
"A sprint (or iteration) is the basic unit of development in scrum. The sprint is a timeboxed effort; that is, it is restricted to a specific duration. The duration is fixed in advance for each sprint and is normally between one week and one month, with two weeks being the most common.
Each sprint starts with a sprint planning event that aims to define a sprint backlog, identify the work for the sprint, and make an estimated commitment for the sprint goal. Each sprint ends with a sprint review and sprint retrospective, that reviews progress to show to stakeholders and identify lessons and improvements for the next sprints.
Scrum emphasizes working product at the end of the sprint that is really done. In the case of software, this likely includes that the software has been integrated, fully tested, end-user documented, and is potentially shippable." [Scrum (software development). Wikipedia]
The clip art sample "Design elements - Scrum workflow" is included in the Scrum solution from the Project Management area of ConceptDraw Solution Park.