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"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML use case diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML use case diagram
UML use case diagram, use case, system boundary, actor,
Used Solutions

agile, project management, project, management, planning, Agile methodology, Scrum; Product Owners, Scrum Masters. PM Agile

agile, project management, project, management, planning, Agile methodology, Scrum; Product Owners, Scrum Masters.
PM Agile solution provides powerful tools for project management, project planning and software development, ensuring support of Agile methods, assisting in holding the Scrum-meetings, collaborative planning sprints, maintaining backlog, calculating and reporting the velocity of the team. Intended for the companies using Agile methodology, specifically Scrum, Product Owners, Scrum Masters, software developers, and management specialists, this solution includes examples demonstrating the main principles of Agile methodology and Scrum, and numerous templates specially developed in ConceptDraw DIAGRAM and ConceptDraw MINDMAP applications. All Agile meetings and documents are powered by the mission of adapted Mind Map templates, tuned for collaborative work of development team. The key diagrams for visualization are made in ConceptDraw DIAGRAM.

Example of DFD for Online Store (Data Flow Diagram) DFD Example

Online Store Data Flow Diagram
Data flow diagrams (DFDs) reveal relationships among and between the various components in a program or system. DFDs are an important technique for modeling a system’s high-level detail by showing how input data is transformed to output results through a sequence of functional transformations.
Example of DFD for Online Store shows the Data Flow Diagram for online store and interactions between the Visitors, Customers and Sellers, as well as Website Information and User databases.
Steps to Creating a Sales Process Flow Chart
Steps to Creating a Sales Process Flow Chart

Project —Task Trees and Dependencies

Project Management Software. Gant Chart - New Product Launch
Users new to ConceptDraw PROJECT will find the Basic lessons an essential platform for familiarizing themselves with the program′s functions. This video lesson will teach you how to set up task trees and dependencies.

Audit Flowchart Symbols

Audit Flowchart Symbols, this is flowchart maker
Audit Flowchart helps you draw auditing diagrams for accounting, finance and money management, fiscal information tracking, decision making flow charts, financial inventories and documenting Six Sigma and ISO 9000 business processes.
Audit Flowchart Symbols - It’s efficiently to use the colors creating the audit flowcharts to make them bright, visual, attractive and successful. The best flowchart maker use ConceptDraw PRO features of RapidDraw technique.

Scrum

Scrum
What is Scrum? Scrum is the famous agile software development methodology which depicts an iterative and incremental approach for the work on the complex projects. Use ConceptDraw PRO diagramming and vector drawing software extended with SCRUM Workflow solution to draw various types of professional-looking Scrum Charts, Scrum Workflow Diagrams, Scrum Mind Maps, Scrum boards and attractive Scrum Infographics.

Accounting Flowchart Symbols

Accounting Flowchart Symbols
The excellent possibility to create professional-looking Accounting Flowcharts is offered by powerful ConceptDraw PRO software and its Accounting Flowcharts solution. This solution contains wide variety of predesigned accounting flowchart symbols commonly used when representing the flow of data, documents, tasks and people responsible for performance each stage of accounting work process.

Cross-Functional Flowchart

Cross-Functional Flowchart. flowchart maker
Cross-Functional Flowchart - to draw cross functional process maps is by starting with a cross-functional flowchart samples and templates. Easy to draw sample cross functional Process Flow Diagrams. Using a Cross-Functional flowchart is a clear way of showing each team member’s responsibilities and how processes get shared or transferred between different teams and departments.
Use cross-functional flowcharts to show the relationship between a business process and the functional units (such as departments) responsible for that process. To create it use the best flowchart maker of ConceptDraw PRO.
How to Draw a Cross Functional Flowchart using visio alternative ConceptDraw PRO as visio for mac
How to Draw a Cross Functional Flowchart using visio alternative ConceptDraw PRO as visio for mac

Network Visualization with ConceptDraw PRO

Network Visualization
ConceptDraw makes the entire process of network visualization easier thanks to the numerous ready-to-use objects included in the package for presentation of network equipment, LDAP directory symbols and many other objects that symbolize resources in most various representations.

audit flowchart, fiscal flowchart, audit steps, chart audits, chart auditor, auditing process, audit process flowchart, audit planning process Audit Flowcharts

audit flowchart, fiscal flowchart, audit steps, chart audits, chart auditor, auditing process, audit process flowchart, audit planning process
Audit flowcharts solution extends ConceptDraw PRO software with templates, samples and library of vector stencils for drawing the audit and fiscal flow charts.

Kanban Board Software

Kanban Board Software
Kanban Board Software is incredibly useful tool that allows a team to work effective and productive, to analyze and improve the business processes, and visualize the workflows.
ConceptDraw PRO with its numerous solutions is a powerful Kanban Board Software! Draw your own professional looking Kanban Board Diagrams quick, easy and effective with useful tools of ConceptDraw PRO diagramming and vector drawing software.

Software Diagrams

Data Flow Diagram
Design and document development of projects using a wide range of pre-drawn shapes and smart connectors. Develop visualization solutions with the help of the built-in scripting language.
ConceptDraw PRO is a perfect tool for Designing and planning tasks; Developing Visualization Solutions; Project Planning (Gantt Charts, Timelines, Project Schedules).

project management, dashboards, project, project indicators, KPI, key performance indicato PM Dashboards

project management, dashboards, project, project indicators, KPI, key performance indicato
The PM Dashboards solution extends the management boundaries of ConceptDraw PRO and ConceptDraw PROJECT products with an ability to demonstrate changes to the budget status, to show the project progress toward its objectives, to display clearly the identified key performance indicator (KPI) or the set of key performance indicators for any project. This solution provides you with examples and ability to generate three types of visual dashboards reports based on your project data Project Dashboard, Tactical Dashboard, and Radar Chart. By dynamically charting the project’s key performance indicators that are collected on one ConceptDraw PRO document page, all project participants, project managers, team members, team leaders, stakeholders, and the entire organizations, for which this solution is intended, have access to the daily status of projects they are involved in.